Tender for Contact Centre Platform
The purpose of this Procurement is to procure a solution ideally based on a Commercial-off-the-Shelf product.
United Kingdom-Newbury: Contact management software package
2017/S 051-093987
Contract notice
Services
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addresses
Woodlands, 90 Bartholomew Street
Newbury
RG14 5EE
United Kingdom
E-mail: procurement@sovereign.org.uk
NUTS code: UK
I.3)Communication
I.4)Type of the contracting authority
I.5)Main activity
Section II: Object
II.1.1)Title:
Contact Centre Platform.
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:
The purpose of this Procurement is to procure a solution ideally based on a Commercial-off-the-Shelf (‘COTS’) product combined with configuration/customisation and implementation services to deliver a contact centre platform. Sovereign is seeking a Solution that will allow us to be more flexible in our contact channel offering and how we manage resident contact.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
South East (England).
II.2.4)Description of the procurement:
The purpose of this Procurement is to procure a solution ideally based on a Commercial-off-the-Shelf (‘COTS’) product combined with configuration/customisation and implementation services to deliver a contact centre platform. Sovereign is seeking a Solution that will allow us to be more flexible in our contact channel offering and how we manage resident contact.
II.2.5)Award criteria
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
3 year initial term with 2 12 month extension options.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Section VI: Complementary information
VI.1)Information about recurrence
VI.3)Additional information:
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/366QR72H9W
GO Reference: GO-2017310-PRO-9768549.
VI.4.1)Review body
Woodlands, 90 Bartholomew Street
Newbury
United Kingdom
VI.5)Date of dispatch of this notice:
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