Tender for Contact Centre Platform

Tender for Contact Centre Platform

The purpose of this Procurement is to procure a solution ideally based on a Commercial-off-the-Shelf product.

United Kingdom-Newbury: Contact management software package

2017/S 051-093987

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Sovereign Housing Association Ltd
Woodlands, 90 Bartholomew Street
Newbury
RG14 5EE
United Kingdom
E-mail: procurement@sovereign.org.uk
NUTS code: UK
Internet address(es):Main address: https://www.sovereign.org.uk/#
I.2)Joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: http://www.delta-esourcing.com/tenders/UK-UK-Newbury:-Contact-management-software-package./366QR72H9W
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: http://www.delta-esourcing.com/tenders/UK-UK-Newbury:-Contact-management-software-package./366QR72H9W
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Contact Centre Platform.

II.1.2)Main CPV code

48333000

II.1.3)Type of contract

Services

II.1.4)Short description:

The purpose of this Procurement is to procure a solution ideally based on a Commercial-off-the-Shelf (‘COTS’) product combined with configuration/customisation and implementation services to deliver a contact centre platform. Sovereign is seeking a Solution that will allow us to be more flexible in our contact channel offering and how we manage resident contact.

II.1.5)Estimated total value

Value excluding VAT: 1 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

72212333
48000000
48422000
48517000
72000000
72200000
72210000
72211000
72212000
72212517
72212900
72260000
72262000
72263000
72268000

II.2.3)Place of performance

NUTS code: UKJ
Main site or place of performance:

South East (England).

II.2.4)Description of the procurement:

The purpose of this Procurement is to procure a solution ideally based on a Commercial-off-the-Shelf (‘COTS’) product combined with configuration/customisation and implementation services to deliver a contact centre platform. Sovereign is seeking a Solution that will allow us to be more flexible in our contact channel offering and how we manage resident contact.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

3 year initial term with 2 12 month extension options.

II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 10/04/2017
Local time: 17:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 9 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

For more information about this opportunity, please visit the Delta eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-UK-Newbury:-Contact-management-software-package./366QR72H9W

To respond to this opportunity, please click here:

https://www.delta-esourcing.com/respond/366QR72H9W

GO Reference: GO-2017310-PRO-9768549.

VI.4)Procedures for review

VI.4.1)Review body

Sovereign Housing Association Ltd
Woodlands, 90 Bartholomew Street
Newbury
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

10/03/2017

 

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