Tender for 24 Hour Telecare Monitoring Service

Tender for 24 Hour Telecare Monitoring Service

The Council is seeking to externalise it’s Telecare emergency call alarm system and answering system to a sole contractor to provide a 24-hour telephone support line for its elderly residents.

United Kingdom-London: IT services: consulting, software development, Internet and support

2017/S 108-217291

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

London Borough of Hillingdon
Hillingdon
London
United Kingdom
Contact person: Allison Mayo
E-mail: amayo2@hillingdon.gov.uk
NUTS code: UKI23

Internet address(es):Main address: www.capitalesourcing.com

I.2)Joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: www.capitalesourcing.com
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: www.capitalesourcing.com
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Provision of 24 Hour Telecare Monitoring Service.

II.1.2)Main CPV code

72000000

II.1.3)Type of contract

Services

II.1.4)Short description:

The Council is seeking to externalise it’s Telecare emergency call alarm system and answering system to a sole contractor to provide a 24-hour telephone support line for its elderly residents which will answer calls in accordance with the standards set out in the current TSA Telecare code of Practice 2013. The contractor will be expected to provide assurance and escalate issues to either a named responder or council own internal response unit or the relevant emergency services. The current Telecare system is monitored 24/7 by Council staff who provide a first line response to all alerts raised.

The Contract will be for an initial term of 3 (three) years extendable at Hillingdon’s sole option for a period of 1 (one), giving a total of 4 (four) years (the Term).

II.1.5)Estimated total value

Value excluding VAT: 1 500 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

48000000
32000000

II.2.3)Place of performance

NUTS code: UKI23

II.2.4)Description of the procurement:

The London Borough of Hillingdon (the Council) is inviting tenders from suitably experienced organisations capable of providing aTelecare emergency alarm system and 24- hour telephone support for the Council (the Services).

The specification is split across two service requirements;

A. Social Alarm and telecare 24/7 monitoring services;

B. Provision of an out of hours emergency answering service.

The London Borough of Hillingdon (the Council) currently operates 21 sheltered housing developments across the borough, consisting of 838 units.

All sheltered housing accommodation is connected to the current Telecare call handling system provided by Jontek.

The Council is seeking to externalise it’s Telecare emergency call alarm system and answering system to a sole contractor to provide a 24-hour telephone support line for its elderly residents which will answer calls in accordance with the standards set out in the current TSA Telecare code of Practice 2013. The contractor will be expected to provide assurance and escalate issues to either a named responder or a mobile response unit or the relevant emergency services. The current Telecare system is monitored 24/7 by Council staff who provide a first line response to all alerts raised.

From 2011 the service has been offered free to the over 85’s and was extended in 2015 to those residents over 80. There are currently.4,500 residents benefiting from Telecare across the borough. It is to be noted that this figure is subject to on-going fluctuations.

The Contract will be for an initial term of 3 (three) years extendable at Hillingdon’s sole option for a period of 1 (one), giving a total of 4 (four) years (the Term).

Contract commencement date: 1st October 2017.

The Contracting Authority anticipates that the Business Transfers Directive 2001/23/EC as implemented by the Transfer of Undertakings ( Protection of Employment) Regulations 2014, will apply to the transfer of personnel from the contracting authority under this procurement. The contracting authority’s detailed requirements will be set out in the Contract Documents.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/10/2017
End: 30/09/2021
This contract is subject to renewal: yes
Description of renewals:

The Contract will be for an initial term of 3 (three) years extendable at Hillingdon’s sole option for a period of 1 (one), giving a total of 4 (four) years (the Term).

II.2.10)Information about variants

Variants will be accepted: yes

II.2.11)Information about options

Options: yes
Description of options:

The Contract will be for an initial term of 3 (three) years extendable at Hillingdon’s sole option for a period of 1 (one), giving a total of 4 (four) years (the Term).

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 05/07/2017
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 05/07/2017
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Royal Courts of Justice
Strand
London
WC2A 2LL
United Kingdom
Telephone: +44 2079476000

VI.4.2)Body responsible for mediation procedures

London Borough of Hillingdon
Civic Centre
Uxbridge
UB8 1UW
United Kingdom
Telephone: +44 1895556354
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

05/06/2017

 

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