Tender for a Customer Relationship Management System – Birmingham
The system needs to be available globally at all times on a variety of devices.
United Kingdom-Birmingham: Customer Relation Management software package
Section I: Contracting authority
I.1)Name and addresses
Contact person: Thomas Hasson
NUTS code: UKG31
Address of the buyer profile: https://in-tendhost.co.uk/universityofbirmingham/aspx/Home
I.4)Type of the contracting authority
Section II: Object
Tender for a Customer Relationship Management System (CRM)
II.1.2)Main CPV code
II.1.3)Type of contract
The Development, Relationship and Alumni Office (DARO) conducts fundraising and engagement across the University of Birmingham’s alumni, friends and supporter audiences. Contact data is an institutional asset which requires precise management, stewardship and protection. Over 350 000 individuals and 100 000 organisations hold their contact data with the University due to their interest in the organisation, and this number is predicted to grow in line with increases in student numbers, the growing public engagement agenda, and DARO’s focus on expanding its audiences to deliver its forthcoming campaign.
The University is looking to contract on a three plus two basis commencing at 1.4.2019. The University of Birmingham expects than any contract award will be carried out against the University’s standard Terms and Conditions. The University’s current CRM is Raisers Edge.
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
DARO and its wider stakeholders within the CRM system have 4 features considered critical to the delivery of the advancement CRM:
1) Accessible: the system needs to be available globally at all times on a variety of devices;
2) Compliant: the system must comply with all relevant legislation including but not exclusively PCI-DSS and GDPR and must be secure to the satisfaction of the University’s IT security requirements;
3) Intergratable: the system must be able to import and export data in a variety of formats from different data sources in use within the University;
4) Customisable: stakeholders must be able to adapt the system to their particular business processes without additional cost.
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Plus 2 years commencing 1.4.2022 at the University’s discretion.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.7)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
VI.5)Date of dispatch of this notice: