Tender for Children’s Advocacy, Complaints and Representations

Tender for Children’s Advocacy, Complaints and Representations

A) Children’s Advocacy; B) Complaints and representations.

United Kingdom-Newcastle upon Tyne: Health and social work services

2019/S 126-308397

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Newcastle City Council (Lead Authority)
Newcastle upon Tyne
United Kingdom
Contact person: Becky Polito
E-mail: corporate.procurement.team@newcastle.gov.uk
NUTS code: UKC22

Internet address(es):Main address: www.nepo.org

I.1)Name and addresses

Darlington Borough Council (Participating Authority)
Darlington
United Kingdom
Contact person: Sarah Hutchinson
E-mail: sarah.hutchinson@darlington.gov.uk
NUTS code: UKC13

Internet address(es):Main address: www.nepo.org

I.1)Name and addresses

The County Council of Durham (Participating Authority)
Durham
United Kingdom
Contact person: Kay Duthie
E-mail: kay.duthie@durham.gov.uk
NUTS code: UKC14

Internet address(es):Main address: www.nepo.org

I.1)Name and addresses

The Borough Council of Gateshead (Participating Authority)
Gateshead
United Kingdom
Contact person: Julie Young
E-mail: julieyoung@gateshead.gov.uk
NUTS code: UKC22

Internet address(es):Main address: www.nepo.org

I.1)Name and addresses

Hartlepool Borough Council (Participating Authority
Hartlepool
United Kingdom
Contact person: Kelly Armstrong
E-mail: kelly.armstrong@hartlepool.gov.uk
NUTS code: UKC11

Internet address(es):Main address: www.nepo.org

I.1)Name and addresses

Middlesbrough Council (Participating Authority)
Middlesbrough
United Kingdom
Contact person: Rachel Mawar
E-mail: rachel_mawar@middlesbrough.gov.uk
NUTS code: UKC11

Internet address(es):Main address: www.nepo.org

I.1)Name and addresses

The Council of the Borough of North Tyneside (Participating Authority)
North Tyneside
United Kingdom
Contact person: Rebecca Bacon
E-mail: rebecca.bacon@northtyneside.gov.uk
NUTS code: UKC22

Internet address(es):Main address: www.nepo.org

I.1)Name and addresses

Redcar and Cleveland Borough Council (Participating Authority)
Redcar and Cleveland
United Kingdom
Contact person: Judy Libbey
E-mail: judy.libbey@redcar-cleveland.gov.uk
NUTS code: UKC11

Internet address(es):Main address: www.nepo.org

I.1)Name and addresses

The Council of the Borough of South Tyneside (Participating Authority
South Tyneside
United Kingdom
Contact person: Karen Dixon
E-mail: karen.dixon@southtyneside.gov.uk
NUTS code: UKC22

Internet address(es):Main address: www.nepo.org

I.1)Name and addresses

Stockton-on-Tees Borough Council (Participating Authority)
Stockton
United Kingdom
Contact person: Mike Wray
E-mail: mike.wray@stockton.gov.uk
NUTS code: UKC11

Internet address(es):Main address: www.nepo.org

I.1)Name and addresses

Together for Children, Sunderland Council (Participating Authority)
Sunderland
United Kingdom
Contact person: Laura Johnstone
E-mail: laura.johnstone@togetherforchildren.org.uk
NUTS code: UKC23

Internet address(es):Main address: www.nepo.org

I.2)Information about joint procurement

The contract involves joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: www.nepo.org
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: www.nepo.org

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

006200 — NEPO — Children’s Complaints, Advocacy and Representations — Opening

II.1.2)Main CPV code

85000000

II.1.3)Type of contract

Services

II.1.4)Short description:

Newcastle City Council led a competitive commissioning and procurement process on behalf of the North East Procurement Organisation (NEPO) and its member authorities to put in place a Flexible Procurement Agreement (FPA) (2018/S 127-289711) for services:

A) Children’s Advocacy;

B) Complaints and representations (Independent Investigating Officers (IIO), Independent Persons (IP), panel chairs for stage 3 statutory children’s social care complaints, panellists for stage 3 statutory children’s social care complaints, and independent persons for secure accommodation reviews.)

The FPA allows new providers to tender to come on to this FPA at certain times during the life of the contract.

The is the first opening of the flexible procurement agreement and providers are invited to bid for Lots 2-6 in July 2019 under reference number DN419011. Opening 2 will be published in September 2019 under reference DN419018.

Providers should go to www.nepo.org to apply for this opportunity.

II.1.5)Estimated total value

Value excluding VAT: 1 500 000.00 EUR

II.1.6)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for maximum number of lots: 5
II.2)Description

II.2.1)Title:

Lot 2 – Independent Investigating Officers (IIO) (Children’s complaints),

Lot No: 1

II.2.2)Additional CPV code(s)

85000000

II.2.3)Place of performance

NUTS code: UKC
Main site or place of performance:

North East of England

II.2.4)Description of the procurement:

The Participating Local Authorities are seeking to appoint multiple individuals from organisations and Sole Traders to deliver Services for the Provision of Independent Investigating Officer Services for Complaints relating to Children’s Social Care Services on a non-exclusive basis.

Services could be anywhere in the UK but are anticipated to be mainly within the North East of England.

Multiple Providers will be appointed to the Flexible Procurement Agreement to deliver services under this Lot.

The opportunity can be accessed via the NEPO eTender system. Suppliers wishing to be considered for this Flexible Procurement Agreement must register their expression of interest and submit a tender through the NEPO eTender system. If not already registered, tenderers should register on the NEPO eTender system athttps://procontract.due-north.com/register?openform. Tenders must be submitted using the link above. Tenders submitted via postal or email methods will not be accepted. If you require time-critical assistance on submitting your Tender please contact the System Support Team on 0330 0050352. For non-time critical issues, such as passwords, general account queries and location of information etc. please contact Proactis Supplier Support Helpdesk Ticketing System (http://proactis.kayako.com) and select ProContractV3 support. You will then need to log in or submit a ticket to register your issue. Alternatively, you can emailProContractSuppliers@proactis.com this will automatically log a support ticket on the Proactis Supplier Support Helpdesk. Successful suppliers will enter into a Flexible Procurement Agreement in a form which is set out in the procurement documents. The lead authority does not give any guarantee and/or warrant the actual value of the goods/works/services (if any) which will be placed with the successful suppliers by any participating organisation using the Framework Contract pursuant to this process and accepts no liability thereof.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

There are two options to extend of up to six-months each

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

The duration of this agreement is 24-months plus 2 x up to six-months options to extend

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Lot 3 – Independent Persons (IP) (Children’s Complaints)

Lot No: 2

II.2.2)Additional CPV code(s)

85000000

II.2.3)Place of performance

NUTS code: UKC
Main site or place of performance:

North East of England

II.2.4)Description of the procurement:

The Participating Local Authorities are seeking to appoint multiple individuals from organisations and Sole Traders to deliver Services for the Provision of Independent Person’s Services for Complaints relating to Children’s Social Care Services on a non-exclusive basis.

Services could be anywhere in the UK but are anticipated to be mainly within the North East of England.

Multiple Providers will be appointed to the Flexible Procurement Agreement to deliver services under this Lot.

The opportunity can be accessed via the NEPO eTender system. Suppliers wishing to be considered for this Flexible Procurement Agreement must register their expression of interest and submit a tender through the NEPO eTender system. If not already registered, tenderers should register on the NEPO eTender system athttps://procontract.due-north.com/register?open form. Tenders must be submitted using the link above. Tenders submitted via postal or email methods will not be accepted. If you require time-critical assistance on submitting your Tender please contact the System Support Team on 0330 0050352. For non-time critical issues, such as passwords, general account queries and location of information etc. please contact Proactis Supplier Support Helpdesk Ticketing System (http://proactis.kayako.com) and select ProContractV3 support. You will then need to log in or submit a ticket to register your issue. Alternatively, you can emailProContractSuppliers@proactis.com this will automatically log a support ticket on the Proactis Supplier Support Helpdesk. Successful suppliers will enter into a Flexible Procurement Agreement in a form which is set out in the procurement documents. The lead authority does not give any guarantee and/or warrant the actual value of the goods/works/services (if any) which will be placed with the successful suppliers by any participating organisation using the Framework Contract pursuant to this process and accepts no liability thereof.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

There are two options to extend of up to six-months each

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

The duration of this agreement is 24 months plus 2 x up to six-months options to extend

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Lot 4 – Panel Chairs for stage three statutory Children’s Social Care complaints

Lot No: 3

II.2.2)Additional CPV code(s)

85000000

II.2.3)Place of performance

NUTS code: UKC
Main site or place of performance:

North East of England

II.2.4)Description of the procurement:

The Participating Local Authorities are seeking to appoint multiple individuals from organisations and Sole Traders to deliver Services as Panel Chairs for the Provision of Stage 3 Services for Complaints relating to Children’s Social Care Services on a non-exclusive basis.

Services could be anywhere in the UK but are anticipated to be mainly within the North East of England.

Multiple Providers will be appointed to the Flexible Procurement Agreement to deliver services under this Lot.

The opportunity can be accessed via the NEPO eTender system. Suppliers wishing to be considered for this Flexible Procurement Agreement must register their expression of interest and submit a tender through the NEPO eTender system. If not already registered, tenderers should register on the NEPO eTender system athttps://procontract.due-north.com/register?openform. Tenders must be submitted using the link above. Tenders submitted via postal or email methods will not be accepted. If you require time-critical assistance on submitting your Tender please contact the System Support Team on 0330 0050352. For non-time critical issues, such as passwords, general account queries and location of information etc. please contact Proactis Supplier SupportHelpdesk Ticketing System (http://proactis.kayako.com) and select ProContractV3 support. You will then need to log in or submit a ticket to register your issue. Alternatively, you can emailProContractSuppliers@proactis.com this will automatically log a support ticket on the Proactis Supplier Support Helpdesk. Successful suppliers will enter into a Flexible Procurement Agreement in a form which is set out in the procurement documents. The lead authority does not give any guarantee and/or warrant the actual value of the goods/works/services (if any) which will be placed with the successful suppliers by any participating organisation using the Framework Contract pursuant to this process and accepts no liability thereof.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

There are two options to extend of up to six-months each

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

The duration of this agreement is 24 months plus 2 x up to six-months options to extend

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Lot 5 – Panellists for stage three statutory Children’s Social Care complaints

Lot No: 4

II.2.2)Additional CPV code(s)

85000000

II.2.3)Place of performance

NUTS code: UKC
Main site or place of performance:

North East of England

II.2.4)Description of the procurement:

The Participating Local Authorities are seeking to appoint multiple individuals from organisations and Sole Traders to deliver Services as Panellists for the Provision of Stage 3 Services for Complaints relating to Children’s Social Care Services on a non-exclusive basis.

Services could be anywhere in the UK but are anticipated to be mainly within the North East of England.

Multiple Providers will be appointed to the Flexible Procurement Agreement to deliver services under this Lot.

The opportunity can be accessed via the NEPO eTender system. Suppliers wishing to be considered for this Flexible Procurement Agreement must register their expression of interest and submit a tender through the NEPO eTender system. If not already registered, tenderers should register on the NEPO eTender system athttps://procontract.due-north.com/register?openform. Tenders must be submitted using the link above. Tenders submitted via postal or email methods will not be accepted. If you require time-critical assistance on submittingyour Tender please contact the System Support Team on 0330 0050352. For non-time critical issues, such as passwords, general account queries and location of information etc. please contact Proactis Supplier Support Helpdesk Ticketing System (http://proactis.kayako.com) and select ProContractV3 support. You will then need tolog in or submit a ticket to register your issue. Alternatively, you can emai lProContractSuppliers@proactis.com this will automatically log a support ticket on the Proactis Supplier Support Helpdesk. Successful suppliers will enter into a Flexible Procurement Agreement in a form which is set out in the procurement documents. The lead authority does not give any guarantee and/or warrant the actual value of the goods/works/services (if any) which will be placed with the successful suppliers by any participating organisation using the Framework Contract pursuant to this process and accepts no liability thereof.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

There are two options to extend of up to six-months each

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

The duration of this agreement is 24 months plus 2 x up to six-months options to extend.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Lot 6 – Indepndent Persons for Secure Accommodation Reviews

Lot No: 5

II.2.2)Additional CPV code(s)

85000000

II.2.3)Place of performance

NUTS code: UKC
Main site or place of performance:

North East of England

II.2.4)Description of the procurement:

The Participating Local Authorities are seeking to appoint multiple individuals from organisations and Sole Traders to deliver Services for the Provision of Secure Accommodation Review Services relating to Children’s Social Care Services on a non-exclusive basis.

Services could be anywhere in the UK but are anticipated to be mainly within the North East of England.

Multiple Providers will be appointed to the Flexible Procurement Agreement to deliver services under this Lot.

The opportunity can be accessed via the NEPO eTender system. Suppliers wishing to be considered for this Flexible Procurement Agreement must register their expression of interest and submit a tender through the NEPO eTender system. If not already registered, tenderers should register on the NEPO eTender system athttps://procontract.due-north.com/register?openform. Tenders must be submitted using the link above. Tenders submitted via postal or email methods will not be accepted. If you require time-critical assistance on submitting your Tender please contact the System Support Team on 0330 0050352. For non-time critical issues, such as passwords, general account queries and location of information etc. please contact Proactis Supplier Support Helpdesk Ticketing System (http://proactis.kayako.com) and select ProContractV3 support. You will then need to log in or submit a ticket to register your issue. Alternatively, you can email ProContractSuppliers@proactis.com this will automatically log a support ticket on the Proactis Supplier Support Helpdesk. Successful suppliers will enter into a Flexible Procurement Agreement in a form which is set out in the procurement documents. The lead authority does not give any guarantee and/or warrant the actual value of the goods/works/services (if any) which will be placed with the successful suppliers by any participating organisation using the Framework Contract pursuant to this process and accepts no liability thereof.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

There are two options to extend of up to six months each

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

The duration of this agreement is 24 months plus 2 x up to six-months each

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Lot 1 – Children’s Advocacy

Lot No: 6

II.2.2)Additional CPV code(s)

85000000

II.2.3)Place of performance

NUTS code: UKC
Main site or place of performance:

Applications are not being taken for this Lot. A single Provider has already been appointed to deliver services under this Lot.

II.2.4)Description of the procurement:

Applications are not being taken for this Lot. A single Provider has already been appointed to deliver services under this Lot.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

There are two options to extend of up to six-months each

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

The duration of this agreement is 24-months plus 2 x up to six-months options to extend.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2018/S 127-289711

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 31/07/2019
Local time: 17:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 01/08/2019
Local time: 11:00
Place:

Newcastle Civic Centre

Information about authorised persons and opening procedure:

Craig Winter/Nicolas Townsend/Helen Ord (legal representatives for Newcastle City Council).

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Newcastle City Council
not applicable
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

27/06/2019

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