Tender for Cisco Unified Contact Centre Express and Teams Integration

Tender for Cisco Unified Contact Centre Express and Teams Integration

Swansea Council wishes to extend the CUCM platform to provide telephony service to a pilot group of around 50 users.

United Kingdom-Swansea: Installation of telecommunications equipment

2019/S 133-327141

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

City and County of Swansea
Civic Centre
Swansea
SA1 3SN
United Kingdom
E-mail: procurement@swansea.gov.uk
NUTS code: UKL18
Internet address(es):Main address: http://www.swansea.gov.uk

Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0254

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://etenderwales.bravosolution.co.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://etenderwales.bravosolution.co.uk

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Cisco Unified Contact Centre Express and Teams Integration

Reference number: CCS/19/247

II.1.2)Main CPV code

45314000

II.1.3)Type of contract

Services

II.1.4)Short description:

Swansea Council wishes to extend the CUCM platform to provide telephony service to a pilot group of around 50 users. It is intended that a pilot service that will support up to 250 concurrent calls will be based on a cloud-connector integrating with Office 365 Teams and the on-premise CUCM platform.

The success criteria for the pilot is that staff working from any internet connected location using a council device will be able to make and receive voice calls from Teams, over the CUCM platform, using only the teams client and a compatible USB headset.

It is expected that a supplier will provide the costs of licensing a cloud connector and implement the software.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

45314100
45314120
45314000
72000000
72250000

II.2.3)Place of performance

NUTS code: UKL18
Main site or place of performance:

Civic Centre, Oystermouth Road, SA1 3SN.

II.2.4)Description of the procurement:

Swansea Council wishes to extend the CUCM platform to provide telephony service to a pilot group of around 50 users. It is intended that a pilot service that will support up to 250 concurrent calls will be based on a cloud-connector integrating with Office 365 Teams and the on-premise CUCM platform.

The success criteria for the pilot is that staff working from any internet connected location using a council device will be able to make and receive voice calls from Teams, over the CUCM platform, using only the teams client and a compatible USB headset.

It is expected that a supplier will provide the costs of licensing a cloud connector and implement the software.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Quality / Weighting: 40
Price – Weighting: 60
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

24 month extension option.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 09/08/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English, Welsh
IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 12/08/2019
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

Note: The Authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=93767

(WA Ref:93767)

The buyer considers that this contract is suitable for consortia.

VI.4)Procedures for review

VI.4.1)Review body

City and County of Swansea
Civic Centre
Swansea
SA1 3SN
United Kingdom
Telephone: +44 1792636000Internet address: http://www.swansea.gov.uk
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

08/07/2019