Tender for Content Monitoring System

Tender for Content Monitoring System

Ofcom is seeking to purchase a content monitoring system to give it expanded capacity to record television and radio channels.

United Kingdom-London: System, storage and content management software development services

2015/S 186-337248

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Riverside House, 2a Southwark Bridge Road
For the attention of: Sean Stevenson
SE1 9HA London
Telephone: +44 2079813609
E-mail: sean.stevenson@ofcom.org.uk

Internet address(es):

General address of the contracting authority: www.ofcom.org.uk

Address of the buyer profile: https://ofcom.bravosolution.co.uk

Electronic access to information: https://ofcom.bravosolution.co.uk

Electronic submission of tenders and requests to participate: https://ofcom.bravosolution.co.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

General public services
Other: Independent Communications Regulator

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract


II.1.1)Title attributed to the contract by the contracting authority:

Content Monitoring System.

II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: UK.

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Ofcom is seeking to purchase a content monitoring system to give it expanded capacity to record television and radio channels.
Ofcom is responsible for licensing television and radio services, and setting and enforcing standards for the content provided on television, radio and on demand services in the UK.
The primary method by which Ofcom is alerted to potential compliance failures is the assessment of complaints from viewers and listeners and we receive approximately 25 000 broadcasting complaints on average each year.
We currently rely on in-house recording equipment to record continuously a number of channels (mainly the channels about which we receive the majority of complaints), so we are able to handle and resolve complaints quickly. To assess complaints about the other 2 000+ services that Ofcom licenses (beyond the limited number of channels that are captured by the in-house recording equipment), we request formally recordings from broadcasters.
Assessing complaints is a proportionate means of meeting our general duties. Ofcom conducts routine targeted monitoring exercises of individual channels or sectors of the broadcasting industry. The aim of monitoring is either to identify individual compliance failures (for example, the broadcast of material which incites hatred or crime, or would cause harm or offence to the audience) or to generally assess a licensed channel’s compliance with our rules over a number of hours.
When Ofcom conducts structured targeted monitoring exercises, we use our in-house recording equipment to record a set number of channels. We then look back at the content recorded by the in-house recording equipment to assess the material. There is currently a limitation on the number of channels that can be dedicated to this form of monitoring using the current equipment. We rely on using the current limited number of channels for both the assessment of complaints and also for monitoring. This means there is a limit on the scale of our monitoring exercises. For example, the only way to increase the number of channels being recorded at any 1 time for monitoring is to reduce the number of channels being recorded for the assessment of complaints.
We are now in the process of expanding our content monitoring programme to increase our ability to detect content which raises of potential harm to the audience. This will enable us to check whether licensees found in breach of our rules and licence conditions, and on those whom we have imposed sanctions, have improved their compliance. It will also enable us to check content broadcast on channels/stations about which we receive low numbers of complaints.
We therefore require access to recording equipment that has expanded capacity to record more channels. In-line with Ofcom’s strategy of using more cloud based services, where appropriate, we wish to procure a scalable hosted service which provides the capacity to record broadcast content.

II.1.6)Common procurement vocabulary (CPV)

72212780, 72212750

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes


This contract is divided into lots: no
II.1.9)Information about variants
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Estimated value excluding VAT:
Range: between 150 000 and 250 000 GBP

II.2.2)Information about options

Options: yes
Description of these options: The contract for the implementation and ongoing support of the content monitoring system will be issued for 2 years with Ofcom having the option to extend for 2 further 12 month periods on the same terms.

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 48 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Parent Company Guarantees may be required where necessary.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Payment terms will be indicated in the tender and contract documents. Tender must be offered in Pounds Sterling. Payments will be made in Pounds Sterling.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Joint and several liability.
III.1.4)Other particular conditions
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions:
How to Express Interest in this Tender:
1. Register your company on the eSourcing portal (this is only required once):

— Browse to the eSourcing Portal: https://ofcom.bravosolution.co.uk and click the link to ‘Register’,

— Accept the terms and conditions and click ‘Continue’,
— Enter your correct business and user details,
— Note the username you chose and click ‘Save’ when complete,
— You will shortly receive an email with your unique password (please keep this secure).
2. Express an Interest in the Tender:
— Login to the portal with the username/password,
— Click the ‘PQQs/ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier),
— Click on the relevant PQQ/ITT to access the content,
— Click the ‘Express Interest’ button at the top of the page,
— This will move the PQQ/ITT into your ‘My PQQs/My ITTs’ page. (This is a secure area reserved for your projects only),
— You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ITT Details’ box.
3. Responding to the Tender:
— Click ‘My Response’ under ‘PQQ/ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason, if declining),
— You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification,
— Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ITT,
— There may be a mixture of online and offline actions for you to perform (there is detailed online help available),
— You must then submit your reply using the ‘Submit Response’ button at the top of the page.
If you require any further assistance, please consult the online help or contact the eTendering help desk.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Please refer to our invitation to tender (ITT) document.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Please refer to our invitation to tender (ITT) document.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

ITT 30/2015

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

21.10.2015 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up


IV.3.7)Minimum time frame during which the tenderer must maintain the tender

in days: 90 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

High Court of Justice of England and Wales
The Strand, Westminster
WC2A 2LL London
Telephone: +44 2079476000
Internet address: https://courttribunalfinder.service.gov.uk

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Ofcom will incorporate a standstill period of 10 days between the communication of the award decision to tenderers and entering into a contract with the successful tenderer. Tenderers wishing to obtain further debriefing a minimum of 3 working days before the end of the standstill period must request it within 2 working days of the award decision being communicated to them. This should be requested from the contact point indicated in Section I.1) Where issues regarding the award cannot be resolved between Ofcom and the tenderer, the Public Contracts Regulations 2015 allow for appeals to be brought before the High Court of England and Wales. Any such appeal must be brought promptly and in any event within 3 months.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:


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