Tender for Corporate Fixed Telephony Solution
Newry, Mourne and Down District Council intends to set in place a single supplier framework for a corporate Fixed telephony solution.
United Kingdom-Newry: IP telephone services
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Newry Mourne and Down District Council
Greenbank Industrial Estate
Contact point(s): Only Online through portal at: www.newrymournedown.org/procurement
BT34 2QU Newry
Telephone: +44 2830313233
E-mail: David.Barter@nmandd.org, Shona.McConville@nmandd.org
Fax: +44 2830313288
General address of the contracting authority: www.newrymournedown.org
Address of the buyer profile: www.newrymournedown.org/procurement
Electronic access to information: www.newrymournedown.org/procurement
Electronic submission of tenders and requests to participate: www.newrymournedown.org/procurement
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: yes
Armagh City, Banbridge and Craigavon Borough Council
Civic Building, Downshire Road,
BT32 3JY Banbridge
Fermanagh and Omagh District Council
The Grange, Mountjoy Road, Lisnamallard
BT79 7BL Omagh
Mid and East Antrim Borough Council
The Braid, 1-29 Bridge Street
BT43 5EJ Ballymena
Mid Ulster District Council
Circular Road, Dungannon
BT71 6DT Dungannon
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 5: Telecommunications services
Main site or location of works, place of delivery or of performance: UKN0
NUTS code UKN07,UKN08,UKN15,UKN11,UKN16
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.4)Information on framework agreement
Framework agreement with a single operator
Duration of the framework agreement
Duration in months: 48
Estimated total value of purchases for the entire duration of the framework agreement
Estimated value excluding VAT: 1 500 000,00 GBP
II.1.5)Short description of the contract or purchase(s)
The Council intends to set up a single supplier framework. Other contracting bodies may also wish to contract for services through the framework contract.
II.1.6)Common procurement vocabulary (CPV)
64215000, 64224000, 64200000, 32412100, 32429000, 32500000
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.9)Information about variants
II.2.1)Total quantity or scope:
The solution is required to deliver a broad range of telephony services including desk-based IP telephony, voicemail, switchboard and operator services, integration to mobile telephony arrangements and a range of hard and soft telephone clients.
The solution may be based upon hosted services (cloud) or local hardware and software (on-premise). The Council has no current preference for one or the other and encourages tenders from providers of both types of solutions.
The solution will:
— include a managed service, to provide the Telephony solution from which all services are provided, administered, monitored and logged, together with local site configuration, management and maintenance services, and professional services.
— provide a service management function to proactively manage the availability of the solution to agreed service levels, and to provide prompt remedial action in the event of failure. All aspects of the service should be compliant with the relevant security, information management and regulatory requirements.
— deliver all components required to support the Fixed telephony solution including, where applicable carrier services (calls, lines, minutes).
— where applicable, include the provision and maintenance of on-site equipment to support the Fixed Telephony service.
— include implementation and transition support to ensure the Solution is installed successfully with minimum business disruption, and that staff can make best use of Solution features.
The Council does not have an immediate requirement for Contact Centre or Unified Communications (UC) functionality, but expects to develop its requirements in both areas during the life of the contract. The solution should be extensible to support Contact Centre and some elements of UC services if required by the Council.
The requirements for each of the other contracting bodies that will be party to the Framework are considered to be similar in scope and scale to those of the Council, so that the evaluation based on the Council’s scenario will be representative of wider use.
Newry, Mourne and Down District Council, one of 11 new super councils, was created in 2015 from the former Newry and Mourne and Down District Council areas and the Ballyward electoral area, which previously sat within the Banbridge District Council authority.
With a population of approximately 171 500 and a coastline of 100 miles, it is the third largest council area in Northern Ireland spanning from Crossmaglen in South Armagh to Saintfield in South Down. There are seven District Electoral Areas: Crotlieve, Downpatrick, Newry, Rowallane, The Mournes, Slieve Croob and Slieve Gullion.
Our aim is to provide civic leadership, deliver local services and ensure that the district develops in a way that increases prosperity and quality of life for local residents.
The Council has ambitious plans for transforming its services. These plans are highlighted within the Council’s corporate and community plans as well as its Directorate business plans. In particular, the Fixed telephony solution will support the ‘Transforming and Modernising the Council’ corporate objective.
In addition to location in its main Corporate headquarters, staff are located in satellite offices throughout the district. The Council also provides a range of community, leisure, arts and culture services from its sites located across the region. For example, in Community Centres, leisure and sports complexes, museums and arts centres and Town Halls, amongst others.
The Fixed telephony solution is expected to be implemented across all Council sites which house staff and where there is a voice requirement.
The Authority does not commit to letting a contract for any of the above, should it become evident that it is not economically advantageous to do so.
Estimated value excluding VAT: 1 500 000,00 GBP
II.2.2)Information about options
II.2.3)Information about renewals
Section III: Legal, economic, financial and technical information
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
As detailed in the volumes of the Invitation to tender.
Section IV: Procedure
IV.1.1)Type of procedure
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about European Union funds
Newry Mourne and Down District Council is procuring the public contract on behalf of itself and the following bodies delivering public services (Contracting Bodies):
— Armagh City, Banbridge and Craigavon Borough Council,
— Fermanagh and Omagh District Council,
— Mid and East Antrim Borough Council,
— Mid Ulster District Council.
Any such contracting body will be entitled, with the prior written consent, of and through the Authority, to access the contract and require services to be delivered to it by the appointed organisation on the same or substantially the same terms and conditions as agreed with the Authority.
The Contracting Authority intends to use an e-Tendering system for this procurement process, e-hub www.newrymournedown.org/procurement
Supplier registration is free of charge.
Follow the registration instructions on the e-hub portal.
Browse to the opportunity
Access the volumes of the Invitation to tender provided.
Submit your Tender response by the deadline indicated.
It is strongly recommended that Suppliers unfamiliar with the e-hub procurement portal ensure that they are able to access all relevant functions well ahead of the closing dates, since late responses may not be accepted.
If you have any difficulties with the e-hub procurement portal, please call UK Freephone: 0800 731 6575 or email: firstname.lastname@example.org
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.5)Date of dispatch of this notice: