Tender for Customer Relationship Management System – Tonypandy

Tender for Customer Relationship Management System – Tonypandy

The Council is seeking to appoint a suitably qualified and experienced supplier to provide a suitable Customer Relationship Management System.

United Kingdom-Tonypandy: Customer Relation Management software package

2019/S 085-203941

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Rhondda Cynon Taf CBC
The Pavilions, Clydach Vale
Tonypandy
CF40 2XX
United Kingdom
Telephone: +44 1443
E-mail: purchasing@rctcbc.gov.uk
NUTS code: UKL15Internet address(es):Main address: http://www.rctcbc.gov.uk/

Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0276

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://etenderwales.bravosolution.co.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://etenderwales.bravosolution.co.uk
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: https://etenderwales.bravosolution.co.uk

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Customer Relationship Management (CRM) System to RCTCBC

Reference number: RCT/PSS/R470/19

II.1.2)Main CPV code

48445000

II.1.3)Type of contract

Services

II.1.4)Short description:

As part of RCTCBC’S Digitalisation Programme, the Council is seeking to appoint a suitably qualified and experienced supplier to provide a suitable Customer Relationship Management (CRM) System to improve customer’s experience with the Council from point of contact through to service delivery.

II.1.5)Estimated total value

Value excluding VAT: 684 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

48000000
48481000
48482000
48517000
48600000
48611000
48627000
48781000
48782000
48783000

II.2.3)Place of performance

NUTS code: UKL
NUTS code: UKL15

II.2.4)Description of the procurement:

As part of RCTCBC’S Digitalisation Programme, the Council is seeking to appoint a suitably qualified and experienced supplier to provide a suitable Customer Relationship Management (CRM) System to improve customer’s experience with the Council from point of contact through to service delivery.

The new system shall replace the Council’s existing CRM system and additionally offer further functionality to enhance other customer facing services to assist the Council’s Digital Strategy.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Quality / Weighting: 60
Price – Weighting: 40
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 84
This contract is subject to renewal: yes
Description of renewals:

The contract may be subject to renewal at the Councils discretion.

II.2.10)Information about variants

Variants will be accepted: yes

II.2.11)Information about options

Options: yes
Description of options:

Additional licences or modules maybe required during the term.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

As per tender documents.

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

As per tender documents.

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 04/06/2019
Local time: 13:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 04/06/2019
Local time: 13:00
Place:

Etenderwales

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

Under the terms of this contract the successful supplier may be required to deliver community benefits in support of the authority’s economic and social objectives. The community benefits included in this contract are detailed in the ITT.

Note: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=89700

Under the terms of this contract the successful supplier(s) will be required to deliver community benefits in support of the authority’s economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The community benefits included in this contract are:

As detailed within the tender documents.

(WA Ref:89700).

VI.4)Procedures for review

VI.4.1)Review body

Rhondda Cynon Taf CBC
The Pavilions, Clydach Vale
Tonypandy
CF40 2XX
United Kingdom
Telephone: +44 1443Internet address: http://www.rctcbc.gov.uk/
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

30/04/2019

Enjoyed this post? Share it!