Tender for Customer Research and Insight Services

Tender for Customer Research and Insight Services

Customer Research and Insight Services Relating to Employee Engagement Research.

United Kingdom-London: Research consultancy services

2015/S 193-349967

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Transport for London (Commercial Services)
Windsor House 42- 50 Victoria St
For the attention of: Claudia Newman
SW1H 0TL London
UNITED KINGDOM
Telephone: +44 2030540751
E-mail: claudianewman.cpt@tfl.gov.uk

Internet address(es):

General address of the contracting authority: www.tfl.gov.uk

Address of the buyer profile: http://www.tfl.gov.uk

Electronic access to information: http://https://eprocurement.tfl.gov.uk/epps/home.do#RegSupplier

Electronic submission of tenders and requests to participate: http://https://eprocurement.tfl.gov.uk/epps/home.do#RegSupplier

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Other: transport services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

GLA Functional Bodies

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

TfL 91930 CPT Customer Research and Insight Services Relating to Employee Engagement Research.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 10: Market research and public opinion polling services
Main site or location of works, place of delivery or of performance: Greater London.

NUTS code UKI

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Customer Research and Insight Services Relating to Employee Engagement Research.

II.1.6)Common procurement vocabulary (CPV)

73210000, 73110000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

II.2.2)Information about options

Options: yes
Description of these options: The contract period will be for three (3) years from estimated start date March 2016 with 2 optional extensions of one (1) year each. The maximum duration of the contract will be five (5) years.
II.2.3)Information about renewals

II.3)Duration of the contract or time limit for completion

Starting 1.3.2016. Completion 28.2.2019

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

The contraction entities’ requirements will be sent out in the Invitation to Tender.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

As per tender documentation.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Suppliers must express an interest by completing the PQQ.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Suppliers must express an interest by completing the PQQ.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:

Please complete and return the Pre-Qualification Questionnaire. All interested suppliers will need to register on the following site:https://eprocurement.tfl.gov.uk/epps/home.do if you have not already done so, in order to get access to the PQQ Notice.

If you experience any problems registering on the system, please contact the help desk below.

Email: tfl-eproc-helpdesk@eurodyn.com

Telephone: +44 8000740503.
Minimum level(s) of standards possibly required:
As per tender documentation.

III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 5
Objective criteria for choosing the limited number of candidates: As per tender documentation.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated below

1. Approach to partnership working and fit with TfL’s ethos. Weighting 15

2. Insight and contribution to building employee understanding. Weighting 15

3. Technical strength, capacity and flexibility. Weighting 15

4. Approach to benchmarking studies. Weighting 15

5. Proposed project team. Weighting 10

6. Price. Weighting 30

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

TfL 91930 CPT

IV.3.2)Previous publication(s) concerning the same contract

Notice on a buyer profile

Notice number in the OJEU: 2011/S 5-005745 of 7.1.2011

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 2.11.2015 – 12:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

2.11.2015 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published: 2018.
VI.2)Information about European Union funds

VI.3)Additional information

The purpose of this procurement is to appoint a supplier to deliver Customer Research and Insight Services relating to Employee Engagement Research Services.
The contract period will be for three (3) years from estimated start date March 2016 with 2 optional extensions of one (1) year each. The maximum duration of the contract will be five (5) years.
We anticipate that the total estimated value of the new contract will range from 300 000 GBP to 2 700 000 GBP during the possible 5 year period. This wide range is to allow for unforeseen changes, within reason, such as cancellation of the Annual Viewpoint Census Survey and/or supplementary Pulse Survey and also any increase or decrease of ad hoc surveys. The anticipated estimated value also allows for the eventuality of Crossrail and the Greater London Authority (GLA) and any its functional bodies using the contract.
The GLA Functional Bodies and other members are as follows:
— The London Legacy Development Corporation (LLDC),
— Mayor’s Office for Policing and Crime (MOPAC),
— The Metropolitan Police Services (MPS),
— The London Fire and Emergency Planning Authority (LFEPA),
— Old Oak and Park Royal Development Corporation (OPDC).
Further variations to the contract may occur due to the following:
— Any Pulse Survey has to be carried out by the same agency that has carried out the ViewPoint Census Survey. As normally a Pulse survey is carried out to supplement the previous year’s ViewPoint Census Survey, a Pulse Survey will not be carried as part of Year one (1) of the contract; however, a Pulse Survey may be required to supplement the ViewPoint Census Survey of the final year of the contract, in which case this will be delivered by the appointed supplier and this may have to be carried out after the contract period.
— TfL reserves the right to occasionally tender projects that have some element of employee engagement research to other agencies as required. This may sometimes be done to manage extra research during busy periods, but also to meet requirements for specialist expertise linking to other work or previous experience of a project.
— It is also important to note that the specification may vary during the contract period to allow for new technological developments in this category of services.
The business clients for the services will principally be from across TfL and its members but may also include the GLA and any of its Functional Bodies.
Any new service provider will need to fully understand the context and specialist categories, especially when dealing with multiple stakeholders across TfL and the FBs as stated in the specification.

Please complete and return the Pre-Qualification Questionnaire. All interested suppliers will need to register on the following site:https://eprocurement.tfl.gov.uk/epps/home.do if you have not already done so, in order to get access to the PQQ Notice.

If you experience any problems registering on the system, please contact the help desk below.

Email: tfl-eproc-helpdesk@eurodyn.com

Telephone: +44 8000740503.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

1.10.2015

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