Tender for Customer Satisfaction Surveys

Tender for Customer Satisfaction Surveys

Network Homes wishes to carry out several distinct surveys across its residents to track levels of satisfaction with our services.

United Kingdom-Middlesex: Customer satisfaction survey

2019/S 142-349677

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Network Homes
Olympic Office Centre, 8 Fulton Road, Wembley
Middlesex
HA9 0NU
United Kingdom
Contact person: Nina Sharma
Telephone: +44 2087825476
E-mail: Tenders@networkhomes.org.uk
NUTS code: UKI
Internet address(es):Main address: https://www.networkhomes.org.uk
I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.delta-esourcing.com/tenders/UK-UK-Middlesex:-Customer-satisfaction-survey./ZE9M5CC592
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Customer Satisfaction Surveys

II.1.2)Main CPV code

79342311

II.1.3)Type of contract

Services

II.1.4)Short description:

Network Homes wishes to carry out several distinct surveys across its residents to track levels of satisfaction with our services. More specifically, Network Homes wants to monitor the outcomes which result from service interactions with our residents. This has been the Network Homes strategy for the past 5 years because the organisation believes that service interaction points are particularly important in shaping the perceptions of us amongst our residents.

II.1.5)Estimated total value

Value excluding VAT: 250 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKI
Main site or place of performance:

London.

II.2.4)Description of the procurement:

The provider will be required to conduct surveys of our residents.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 250 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: no

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:

As per the contract documents.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 21/08/2019
Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 27/08/2019

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 5 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

The Contracting Authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

For more information about this opportunity, please visit the Delta eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-UK-Middlesex:-Customer-satisfaction-survey./ZE9M5CC592

To respond to this opportunity, please click here:

https://www.delta-esourcing.com/respond/ZE9M5CC592

GO Reference: GO-2019722-PRO-15136651

VI.4)Procedures for review

VI.4.1)Review body

Network Homes
Olympic Office Centre, 8 Fulton Road
Wembley
HA9 0NU
United Kingdom
Telephone: +44 2087825476
E-mail: Procurement@networkhomes.org.uk
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

The High Court
Royal Courts of Justice, The Strand
London
WC2A 2LL
United Kingdom
Telephone: +44 2087825476

VI.5)Date of dispatch of this notice:

22/07/2019

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