Tender for Data and Network Services including Voice

Tender for Data and Network Services including Voice

Tenders are invited for the provision of Local Connectivity Services (Lot 1) and Inbound and IP Telephony Services (Lot 2). 

United Kingdom-Derby: Postal and telecommunications services

2017/S 234-486313

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Derby City Council
The Council House, Corporation Street
Derby
DE1 2FS
United Kingdom
Contact person: Andrew Grover
Telephone: +44 1332640768
E-mail: procurement@derby.gov.uk
NUTS code: UKF11
Internet address(es):Main address: http://www.eastmidstenders.org

Address of the buyer profile: http://www.eastmidstenders.org

I.2)Joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: http://www.eastmidstenders.org
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

TD1285 — Data and Network Services including Voice

Reference number: TD1285

II.1.2)Main CPV code

64000000

II.1.3)Type of contract

Services

II.1.4)Short description:

Tenders are invited for the provision of Local Connectivity Services (Lot 1) and Inbound and IP Telephony Services (Lot 2). The initial contract period is 24 months; the contract is estimated to commence on 1 February 2018 and expire on 31 January 2020 with option for up to a further 24 month extension. The maximum contract period is therefore 48 months.

II.1.5)Estimated total value

Value excluding VAT: 1 754 800.00 GBP

II.1.6)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for maximum number of lots: 2
Maximum number of lots that may be awarded to one tenderer: 2
II.2)Description

II.2.1)Title:

Local Connectivity Services (LAN)

Lot No: 1

II.2.2)Additional CPV code(s)

32410000
72710000

II.2.3)Place of performance

NUTS code: UKF11

II.2.4)Description of the procurement:

The supplier is required to specify, design, deliver, maintain and support Local Area Network (LAN) services to customer datacentres and end users. This includes vertical cabling but excludes horizontal cabling to the end users. This requires monitoring of devices to ensure maximum availability, including options to place key devices on a 24×7 support model. The assets are owned by and will remain customer property and must be maintained and patched to maintain original manufacturer’s warranty and support, entirely subject to relevant compliance regimes. All elements within the services, edge, core, distribution and access zones fall under the scope of the requirement – thus, all equipment owned by the customer including but not limited to switches, routers, firewalls, WLAN controllers and access points. The network management team for the customer will retain access rights to amend in scope devices following all relevant change controls, and all devices will remain under customer access control (e.g. TACAS — Terminal Access Controller Access-Control System, etc.).

The supplier shall maintain the steady-state of the infrastructure including, but not limited to, minor changes, patching service packs and roll ups to systems implemented as part of this contract, applying security updates to ensure security and PSN compliancy, as part of the core cost of the contract. Under the Cisco Enterprise Campus Architecture 3.0, the supplier shall maintain LAN assets within core, distribution and access networks, and services and infrastructure supporting the datacentre, and hand off points to the Wide Area Network. The supplier shall assist in configuring and managing the customer’s services edge including firewalls, content filtering, and threat prevention, configuring and managing the customer’s remote access services including but not limited to Cisco AnyConnect, Netmotion and Citrix NetScaler infrastructure.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 65 800.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

There will be option to extend the contract(s) for an additional 24 months, in 12 month increments, subject to satisfactory performance and business needs. The maximum contract period is 48 months.

II.2.10)Information about variants

Variants will be accepted: yes

II.2.11)Information about options

Options: yes
Description of options:

There will be option to extend the contract(s) for an additional 24 months, in 12 month increments, subject to satisfactory performance and business needs. The maximum contract period is 48 months.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Conditions relating to environmental and social requirements of the contracting authority may be included in this contract. Please refer to the Procurement Documents.

II.2)Description

II.2.1)Title:

Inbound and IP Telephony Services

Lot No: 2

II.2.2)Additional CPV code(s)

50334100
32412100
64215000

II.2.3)Place of performance

NUTS code: UKF11

II.2.4)Description of the procurement:

The customer requires support and maintenance for the current contact centre solution; supporting approximately 90 operatives. The solution is based upon an on-premises Cisco Contact Centre Express engine having recently been upgraded to version 10.6. Once the Finnesse desktop work has been completed, the engine will be upgraded to 11.5; however, this delivery may not have been completed before the preceding contract expires. The customer requires the supplier to deliver proactive monitoring of key components to ensure maximum availability of inbound telephony services. This infrastructure resides on two new Cisco Business Edition 6000H servers that are located within the Council House in Derby. The customer requires support for the Cisco UCM – Unified Communications Manager v10.6 platform migrating to 11.5 comprising 2 Cisco Business Edition 6000H server voice gateways.

The Supplier must supply and configure new assets such as routers and gateways (for example, conversion of ISDN30 trunks (Integrated Services Digital Network) to SIP – Session Initiation Protocol) and provide the procurement of associated licenses for handsets (including future platform upgrades). The supplier must proactively monitor all key components to ensure maximum availability of associated services to the customer. The current installed base units are 69, 79 and 88 series handsets – future handsets may be a mix of SCCP and SIP endpoints. Many users also employ Cisco Jabber soft phones as an alternative to hardware phones.

The potential future strategy is to employ cloud services and possible gateway services such as Skype\Team and others.

The customer uses the Rightfax product as an efax solution and this must be supported by the supplier.

The customer will require the supplier to manage, reconcile and supply appropriate licenses.

The supplier shall maintain the in scope infrastructure for the customer, their operating systems and key operating system features to ensure compliancy with all security and PSN requirements. Key to these regimes is the requirement to maintain original manufactures support and warranties of all hardware and software – thus no grey market or white label substitutions will be acceptable. This will form part of the other key server side network infrastructure (such as UCS – Unified Communications System servers supporting UCM and CCX – Contact Centre eXpress).

The core service will include CAB Attendance via phone when an initiated RFC change control document is submitted.

The service shall include the management and development, including procurement of new devices and licenses, of Cisco Call Manager and the Cisco Contact Centre Express platform.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 1 070 800.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

There will be option to extend the contract(s) for an additional 24 months, in 12 month increments, subject to satisfactory performance and business needs. The maximum contract period is 48 months.

II.2.10)Information about variants

Variants will be accepted: yes

II.2.11)Information about options

Options: yes
Description of options:

There will be option to extend the contract(s) for an additional 24 months, in 12 month increments, subject to satisfactory performance and business needs. The maximum contract period is 48 months.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Conditions relating to environmental and social requirements of the contracting authority may be included in this contract. Please refer to the Procurement Documents.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

Conditions as stated within the procurement documents. Conditions relating to environmental and social requirements of the contracting authority may be included in this contract.

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 01/01/2018
Local time: 23:30
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 05/01/2018
Local time: 14:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published:

Roughly one year before the end of the contract, so in 12-36 months’ time, anticipated.

VI.2)Information about electronic workflows

Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

This tender is being managed electronically. Please go to www.sourcederbyshire.co.uk and look for the contract advert under “live contracts” section, select the relevant contract notice. Select the “apply online” link in the bottom right hand corner of the contract notice. This will transfer you to the Council’s e-tendering system at: https://www.eastmidstenders.org where you can express interest and obtain the documents. To access the tender documentation and to be able to submit your response, you must first register your organisation on EastMids Tenders (unless you have done this previously).

Please note we will only accept expressions of interest/tender returns through the East Mids Tenders e-tendering system.

To Register:

On the opportunities portal home page (https://www.eastmidstenders.org), there is an option to “Register” link in the top right hand corner of the screen, click this to begin the registration process, which is step by step where you need to enter your details and your own company’s’ details. Further information can be found in the user guide “how to do business on the portal” which can be found in the “Help” section at the top right of the homepage. Once you have received the 2 system generated emails confirming your user name and password, you can search for new opportunities from the supplier home page.

To Search:

On the opportunities portal home page (https://www.eastmidstenders.org), Click on “view opportunities”. On the “Find Opportunities” page you can narrow your search. The “Organisation” field allows the organisation you are searching on to be chosen. Click the arrow to bring a drop down menu displaying the various organisations. Select “Derby City Council”, then click on the “Update” button to return the results. This will then return all the opportunities that are applicable to Derby City Council. You can narrow the search further using the “keyword” option. To view the further details of the opportunity, click the corresponding contract title and click on the Login and Register Interest button and login to the EastMids Tenders system to start the tender process. The EastMids Tenders system is a very secure site and is simple to use. However, if this is the first time you will be using the system for submitting documents, you should read the comprehensive ProContract reference guides which will provide the guidance required by clicking the “Help” icon that is located on the home page on the top right of the East Mids Tenders System.

Once you have registered your interest, the tender information will be moved to, and can be found on, the “My Opportunities” page on the EastMidsTenders page once you are logged in. You will be able to view and download the documents for completion, along with instructions on how to make a submission.

VI.4)Procedures for review

VI.4.1)Review body

Derby City Council
Derby
DE1 2FS
United Kingdom

VI.4.2)Body responsible for mediation procedures

Derby City Council
Derby
United Kingdom

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

Precise information on deadline(s) for lodging appeals:

The contracting authority will incorporate a minimum 10 calendar day standstill period following electronic notification (minimum of 15 calendar days for any other means of communication) to tenderers of the award decision. This period allows unsuccessful tenderers to seek further debriefing from the contracting authority before the contract is entered into. Applicants have 2 working days from the notification of the award decision to request additional debriefing and that information has to be provided a minimum of 3 working days before the expiry of the standstill period. Such additional information should be requested from the contact details provided in section I.1) of this notice. If an appeal regarding the award of a contract has not been successfully resolved, the Public Contracts Regulations 2015 provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly (generally within 3 months). Where a contract has not been entered into, the Court may order the setting aside of the award decision or order the authority to amend any document and may award damages. If the contract has been entered into, the Court may only award damages. The purpose of the standstill period referred to above is to allow parties to apply to the Courts to set aside the award decision before the contract is entered into.

VI.4.4)Service from which information about the review procedure may be obtained

Derby City Council
Derby
United Kingdom

VI.5)Date of dispatch of this notice:

01/12/2017

 

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