Tender for Digital Services Solution

Tender for Digital Services Solution

Northern Ireland Water has embarked on a digital transformation programme, focused on enhanced service delivery.

United Kingdom-Belfast: IT services: consulting, software development, Internet and support

2019/S 134-330590

Contract notice – utilities

Services

Legal Basis:

Directive 2014/25/EU

Section I: Contracting entity

I.1)Name and addresses

NI Water and its subsidiaries
Westland House
Belfast
BT14 6TE
United Kingdom
Contact person: sourcingniwater.com
E-mail: sourcing@niwater.com
NUTS code: UK
Internet address(es):Main address: https://etendersni.gov.uk/epps

Address of the buyer profile: https://etendersni.gov.uk/epps

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://etendersni.gov.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://etendersni.gov.uk

I.6)Main activity

Water

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

C1005 — Digital Services Solution

II.1.2)Main CPV code

72000000

II.1.3)Type of contract

Services

II.1.4)Short description:

Northern Ireland Water (NI Water) has embarked on a digital transformation programme, focused on enhanced service delivery. We want to deliver services that are designed around our customers, offering a world-class experience which will satisfy demanding contemporary expectations. In recent years, we have developed some strong digital capabilities and currently provide a portal that enables customers to access a number of offerings on a self-service basis. NI Water recognises that our customers’ expectations are increasing as they compare our services with services in other utilities and in other sectors. We know our customers now expect to be engaged digitally, to self-serve online and receive a consistent service across channels and devices. A recent discovery exercise enabled us to conduct detailed engagement with our customers and colleagues, producing a wealth of material including customer.

II.1.5)Estimated total value

Value excluding VAT: 7 500 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

72000000

II.2.3)Place of performance

NUTS code: UK
NUTS code: UKN

II.2.4)Description of the procurement:

Northern Ireland Water (NI Water) has embarked on a digital transformation programme, focused on enhanced service delivery. We want to deliver services that are designed around our customers, offering a world-class experience which will satisfy demanding contemporary expectations. In recent years, we have developed some strong digital capabilities and currently provide a portal that enables customers to access a number of offerings on a self-service basis. NI Water recognises that our customers’ expectations are increasing as they compare our services with services in other utilities and in other sectors. We know our customers now expect to be engaged digitally, to self-serve online and receive a consistent service across channels and devices. A recent discovery exercise enabled us to conduct detailed engagement with our customers and colleagues, producing a wealth of material including customer

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 7 500 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 06/01/2020
End: 05/01/2024
This contract is subject to renewal: yes
Description of renewals:

Annually

II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.4)Objective rules and criteria for participation
III.1.5)Information about reserved contracts
III.1.6)Deposits and guarantees required:
III.1.7)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.8)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Negotiated procedure with prior call for competition
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 27/08/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 23/02/2020
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Northern Ireland Water
Belfast
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

10/07/2019