Tender for Domestic Abuse and Forced Marriage Helpline (Scotland)

Tender for Domestic Abuse and Forced Marriage Helpline (Scotland)

The requirement is for the operation and management of the National Domestic Abuse and Forced Marriage Helpline for Scotland.

United Kingdom-Edinburgh: Call centre

2018/S 145-332154

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Scottish Government
Victoria Quay, Leith
Edinburgh
EH6 6QQ
United Kingdom
Contact person: Maxine Mullen
Telephone: +44 1312445905
E-mail: maxine.mullen@gov.scot
NUTS code: UKMInternet address(es):Main address: http://www.scotland.gov.uk

Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482

I.2)Information about joint procurement

The contract is awarded by a central purchasing body

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.publictendersscotland.publiccontractsscotland.gov.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://www.publictendersscotland.publiccontractsscotland.gov.uk

I.4)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

The Provision of a Domestic Abuse and Forced Marriage Helpline

Reference number: 407744

II.1.2)Main CPV code

79512000

II.1.3)Type of contract

Services

II.1.4)Short description:

The requirement is for the operation and management of the National Domestic Abuse and Forced Marriage Helpline for Scotland which will be known as the “National Domestic Abuse and Forced Marriage Helpline Scotland”.

The National Domestic Abuse and Forced Marriage Helpline Scotland is to operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf.

II.1.5)Estimated total value

Value excluding VAT: 1 800 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

79512000

II.2.3)Place of performance

NUTS code: UKM

II.2.4)Description of the procurement:

The requirement is for the operation and management of the National Domestic Abuse and Forced Marriage Helpline for Scotland which will be known as the “National Domestic Abuse and Forced Marriage Helpline Scotland”.

The National Domestic Abuse and Forced Marriage Helpline Scotland is to operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Methodology / Weighting: 30
Quality criterion – Name: Staffing, Knowledge and Competence / Weighting: 20
Quality criterion – Name: Equality and Diversity / Weighting: 5
Quality criterion – Name: Business Continuity / Weighting: 10
Quality criterion – Name: Quality of Service / Weighting: 10
Quality criterion – Name: Performance Monitoring and Reporting / Weighting: 7
Quality criterion – Name: Operational Systems / Weighting: 10
Quality criterion – Name: Fair Work Practices / Weighting: 8
Price – Weighting: 30
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

3 optional 12 month extensions

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Please refer to ITT documentation

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

Not Used

III.1.2)Economic and financial standing

List and brief description of selection criteria:

Question Description:

The Bidder should provide its (“general”) yearly turnover for the number of financial years specified in the relevant Contract Notice: 2 years.

Question Description:

The Bidder should provide its yearly (“specific”) turnover in the business area(s) covered by the contract and specified in the relevant Contract Notice: 2 years.

Minimum level(s) of standards possibly required:

— Employer’s (Compulsory) Liability Insurance (5 million GBP),

— Public Liability Insurance (1 million GBP),

— Professional Indemnity Insurance (1 million GPB).

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 03/09/2018
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 12 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 03/09/2018
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 11519. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343

(SC Ref:551702).

VI.4)Procedures for review

VI.4.1)Review body

Scottish Government
Victoria Quay, Leith
Edinburgh
EH6 6QQ
United Kingdom
Telephone: +44 1312445905
E-mail: maxine.mullen@gov.scotInternet address: http://www.scotland.gov.uk
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

27/07/2018