Tender for Fixed Line Voice and Data Services – Devon

Tender for Fixed Line Voice and Data Services – Devon

Devon County Council requires a supplier to provide fixed line Voice and Data services.

United Kingdom-Exeter: Telephone and data transmission services

2018/S 071-157490

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Devon County Council
County Hall, Topsham Road
Exeter
EX2 4QD
United Kingdom
Contact person: Mr Iain Perkins
Telephone: +44 1392383000
E-mail: Iain.Perkins@devon.gov.uk
NUTS code: UK
Internet address(es):Main address: http://www.devon.gov.uk

Address of the buyer profile: http://www.devon.gov.uk

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: http://www.supplyingthesouthwest.org.com
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: http://www.supplyingthesouthwest.org.com

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

CP1500-17 Fixed Line Voice and Data Services

Reference number: DN330611

II.1.2)Main CPV code

64210000

II.1.3)Type of contract

Services

II.1.4)Short description:

Devon County Council (DCC) requires a supplier to provide fixed line Voice and Data services.

DCC operates an internal voice/telephone network hosts about 7 000 extensions, spread across approximately 40 sites. All extensions have an associated DDI number for incoming calls.

DCC also operates a 60-seat call centre, based in Tiverton which deals with the majority of incoming calls from the public for Council services, such as Devon Highways, Adult and Childrens Social Care and Trading Standards. This is also based on our Skype for Business infrastructure with the intelligent call routing provided by Netcall’s Liberty ContactCentre59R platform.

The Netcall platform is also used for other smaller contact centres within the authority as well as providing our corporate Voicemail and Speech recognition directory. The majority of incoming and outgoing calls are carried by 3 SIP trunks.

II.1.5)Estimated total value

Value excluding VAT: 840 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

64210000

II.2.3)Place of performance

NUTS code: UK
Main site or place of performance:

County of Devon.

II.2.4)Description of the procurement:

Devon County Council (DCC) requires a supplier to provide fixed line Voice and Data services.

DCC operates an internal voice/telephone network hosts about 7 000 extensions, spread across approximately 40 sites. All extensions have an associated DDI number for incoming calls.

DCC also operates a 60-seat call centre, based in Tiverton which deals with the majority of incoming calls from the public for Council services, such as Devon Highways, Adult and Childrens Social Care and Trading Standards. This is also based on our Skype for Business infrastructure with the intelligent call routing provided by Netcall’s Liberty ContactCentre59R platform.

The Netcall platform is also used for other smaller contact centres within the authority as well as providing our corporate Voicemail and Speech recognition directory. The majority of incoming and outgoing calls are carried by three SIP trunks.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

Initial contract period of 3 years Post Mobilisation, with an optional 3 x 24 month extensions to a maximum total term of 9 (nine) years.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2017/S 062-116288

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 14/05/2018
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 15/05/2018
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Devon County Council
Exeter
EX2 4QD
United KingdomInternet address:http://www.devon.gov.uk
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

11/04/2018

Enjoyed this post? Share it!