Tender for Healthwatch and NHS Complaints Advocacy Services – London

Tender for Healthwatch and NHS Complaints Advocacy Services – London

The provider will have the responsibility for the delivery of the six key roles of Healthwatch and the NHS Complaints Advocacy Service.

United Kingdom-London: Health and social work services

2019/S 179-436230

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

London Borough of Lewisham
3rd Floor, Laurence House, 1 Catford Road
London
SE6 4RU
United Kingdom
Contact person: Ms Cheryl Reynolds
Telephone: +44 2083146079
E-mail: cheryl.reynolds@lewisham.gov.uk
NUTS code: UKI44
Internet address(es):Main address: http://www.lewisham.gov.uk

Address of the buyer profile: http://www.lewisham.gov.uk

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://procontract.due-north.com/Advert/Index?advertId=64013e9a-e0d3-e911-80fa-005056b64545
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://procontract.due-north.com/Advert/Index?advertId=64013e9a-e0d3-e911-80fa-005056b64545

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Re-commissioning of Healthwatch and NHS Complaints Advocacy Services

Reference number: DN434929

II.1.2)Main CPV code

85000000

II.1.3)Type of contract

Services

II.1.4)Short description:

The provider will have the responsibility for the delivery of the six key roles of Healthwatch and the NHS Complaints Advocacy Service. The duties are focussed on informing local people of the provision of health and social care services and involving people in the scrutiny of the services. The Health and Social Care Act 2012 requires local authorities with social care responsibilities to commission Healthwatch as the main public and patient engagement mechanism for health and social care service users.

II.1.5)Estimated total value

Value excluding VAT: 629 712.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

98000000
85320000

II.2.3)Place of performance

NUTS code: UKI44

II.2.4)Description of the procurement:

The provider will have the responsibility for the delivery of the six key roles of Healthwatch and the NHS Complaints Advocacy Service. The duties are focussed on informing local people of the provision of health and social care services and involving people in the scrutiny of the services. The Health and Social Care Act 2012 requires local authorities with social care responsibilities to commission Healthwatch as the main public and patient engagement mechanism for health and social care service users.

II.2.5)Award criteria

Criteria below
Cost criterion – Name: Cost / Weighting: 50

II.2.6)Estimated value

Value excluding VAT: 629 712.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

End: 31/03/2023
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no

II.2.12)Information about electronic catalogues

Tenders must be presented in the form of electronic catalogues or include an electronic catalogue

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 21/10/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 16/09/2019
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

London Borough of Lewisham
Catford
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

12/09/2019