Tender for High Volume Call Answering Solution

Tender for High Volume Call Answering Solution

The purpose of this contract is to appoint a single contractor of a High Volume Call Answering (HVCA) managed service.

United Kingdom-Belfast: Telecommunications network

2019/S 104-254083

Contract notice – utilities

Services

Legal Basis:

Directive 2014/25/EU

Section I: Contracting entity

I.1)Name and addresses

NI Water and its subsidiaries
Westland House
Belfast
BT14 6TE
United Kingdom
Contact person: Heather Kyle
E-mail: sourcing@niwater.com
NUTS code: UK
Internet address(es):Main address: https://etendersni.gov.uk/epps

Address of the buyer profile: https://etendersni.gov.uk/epps

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://etendersni.gov.uk/epps
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://etendersni.gov.uk/epps
Tenders or requests to participate must be submitted to the abovementioned address

I.6)Main activity

Water

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

C1006 — High Volume Call Answering Solution

II.1.2)Main CPV code

32412100

II.1.3)Type of contract

Services

II.1.4)Short description:

The purpose of this contract is to appoint a single contractor of a High Volume Call Answering (HVCA) managed service intended to enable NI Water’s customers to register a failure of water supply or sewerage network related problem and to receive current, localised and regularly updated messages throughout any such incidents. It will also enable key groups to receive additional information and contact nominated NI Water personnel/roles during periods of high call activity. The service is to be available on a hosted, managed service basis, 24 hours per day, 7 days per week, and 365 (or 366) days a year.

II.1.5)Estimated total value

Value excluding VAT: 966 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

32524000
64200000
64227000
64210000
64214200
64211000
64214000
79342300

II.2.3)Place of performance

NUTS code: UK
NUTS code: UKN

II.2.4)Description of the procurement:

The purpose of this contract is to appoint a single contractor of a High Volume Call Answering (HVCA) managed service intended to enable NI Water’s customers to register a failure of water supply or sewerage network related problem and to receive current, localised and regularly updated messages throughout any such incidents. It will also enable key groups to receive additional information and contact nominated NI Water personnel/roles during periods of high call activity. The service is to be available on a hosted, managed service basis, 24 hours per day, 7 days per week, and 365 (or 366) days a year.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 966 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 23
This contract is subject to renewal: yes
Description of renewals:

Tender may be renewed in future.

II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

Option for this tender to be extended for 2 + 1 years.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.4)Objective rules and criteria for participation
III.1.5)Information about reserved contracts
III.1.6)Deposits and guarantees required:
III.1.7)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.8)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Negotiated procedure with prior call for competition
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 27/06/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 24/12/2019
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

NI Water
Belfast
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

28/05/2019

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