Tender for IT Service Management Software Tool

Tender for IT Service Management Software Tool

To implement an IT Service Management solution to support our ITIL processes.

United Kingdom-Aberdeen: Software package and information systems

2018/S 238-544046

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

University of Aberdeen
University Office, King’s College
Aberdeen
AB24 3FX
United Kingdom
Telephone: +44 1224274467
E-mail: E-SOURCING@ABDN.AC.UK
NUTS code: UKM50
I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.publictendersscotland.publiccontractsscotland.gov.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://www.publictendersscotland.publiccontractsscotland.gov.uk

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Education

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

ITSM Tool — University of Aberdeen

Reference number: AU18/56

II.1.2)Main CPV code

48000000

II.1.3)Type of contract

Services

II.1.4)Short description:

The University of Aberdeen is seeking a supplier to implement an IT Service Management (ITSM) solution to support our ITIL processes as well as providing an improved service for staff and students. The ITSM tool will replace the existing ticketing software used by the IT Services teams, and other support teams. The new tool is expected to enhance our current call management capabilities through better ITIL process integration, reporting and customer experience elements.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

72253000

II.2.3)Place of performance

NUTS code: UKM50

II.2.4)Description of the procurement:

The University of Aberdeen is seeking a supplier to implement an IT Service Management (ITSM) solution to support our ITIL processes as well as providing an improved service for staff and students. The ITSM tool will replace the existing ticketing software used by the IT Services teams, and other support teams. The new tool is expected to enhance our current call management capabilities through better ITIL process integration, reporting and customer experience elements.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: ITIL out of the box / Weighting: 18
Quality criterion – Name: User experience / Weighting: 18
Quality criterion – Name: Technical / Weighting: 12
Quality criterion – Name: Non-functional / Weighting: 12
Quality criterion – Name: Demonstration / Weighting: 10
Price – Weighting: 30
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: yes
Description of renewals:

Possibility of options for 3 + 1 + 1 or 5 + 1 + 1 years.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

List and brief description of selection criteria:

ESPD Section 4B — Financial years — Minimum levels of standards possibly required: all financial information must be provided for the most current previous 2 reported financial years.

ESPD Question 4B1.1 (Minimum standards) Turnover should be up to twice the estimated contract value over the past 2 financial years. However, the client reserves the right to review and consider all supporting financial information in this regards.

ESPD Questions 4B5.1 and 4B5.2 — Insurance requirements.

During the term of the Contract and for a period of 5 years thereafter, the Supplier shall effect and maintain in force, with a reputable insurance company, a policy or policies of insurance covering all matters which are the subject of indemnities under the contract including product liability insurance to a minimum sum of 10 000 000 GBP and employers liability insurance to a minimum sum of 5 000 000 GBP, in each case in respect of any one incident and unlimited as to the number of incidents unless otherwise agreed by the client in writing. where the contract relates to professional services, the supplier shall maintain in force with reputable insurers professional liability insurance in the sum not less than 5 000 000 GBP in respect of any one incident and unlimited as to numbers of claims. The client reserves the right to require adjustments to such insurance cover if they consider that to be necessary.

III.1.3)Technical and professional ability

List and brief description of selection criteria:

Question description:

Please provide relevant examples of supplies and/or services carried out during the last 3 years as specified in the Contract Notice:

(Examples from both public and/or private sector customers and clients may be provided).

Minimum level(s) of standards possibly required:

Please provide examples of at least 2 similar projects carried out successfully from within the last 3 years for an organisation of similar size and with similar requirements.

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 15/01/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 15/01/2019
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 12456

For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343

(SC Ref:566984)

VI.4)Procedures for review

VI.4.1)Review body

University of Aberdeen
University Office, King’s College
Aberdeen
AB24 3FX
United Kingdom
Telephone: +44 1224274467
E-mail: e-sourcing@abdn.ac.ukInternet address: http://www.abdn.ac.uk/procurement
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

07/12/2018

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