Tender for Language Interpreting Services – Glasgow

Tender for Language Interpreting Services – Glasgow

Language interpreting services, communication support and transcription services. 7 Lots.

United Kingdom-Glasgow: Translation services

2018/S 165-376935

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

NHS Greater Glasgow and Clyde
Procurement Department, Glasgow Royal Infirmary, 84 Castle Street
Glasgow
G4 0SF
United Kingdom
Telephone: +44 1412111232
E-mail: kelly.rodgers@ggc.scot.nhs.uk
NUTS code: UKM82

I.2)Information about joint procurement

The contract is awarded by a central purchasing body

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: www.publictendersscotland.publiccontractsscotland.gov.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: www.publictendersscotland.publiccontractsscotland.gov.uk

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Health

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Interpreting, Communication Support and Transcription Services

Reference number: GGC0464

II.1.2)Main CPV code

79530000

II.1.3)Type of contract

Services

II.1.4)Short description:

NHSGGC are seeking an organisation(s) for the provision of language interpreting services, communication support and transcription services to be administered from NHS Greater Glasgow and Clyde (NHSGGC) Interpreting Service to clients using NHSGGC and NHS Lanarkshire.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for all lots
II.2)Description

II.2.1)Title:

Spoken language face to face interpreting

Lot No: 1

II.2.2)Additional CPV code(s)

79530000
79540000

II.2.3)Place of performance

NUTS code: UKM82
NUTS code: UKM83
NUTS code: UKM84
NUTS code: UKM95
Main site or place of performance:

NHSGGC and NHS Lanarkshire

II.2.4)Description of the procurement:

This Lot provides Spoken Face to Face Interpreting (simultaneous, consecutive and whispering), whereby the meaning of what is said in one language is transferred at the event in spoken form into a second language by an interpreter in personal attendance.

The Services which shall arise under this Lot includes:

Provision of face to face interpreters at health appointments across the services listed at section 2 of the specification in both NHSGGC and in NHS Lanarkshire.

Provision of interpreting in information and therapeutic group work

The service to be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service.

The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire. All parties in the agreement should conduct their business in a confidential and non discriminatory manner to meet the requirements of legislation and ensure equity of access to service.

The service will require interpreters at short notice to deal with crisis events or unforeseen situations.

The provider will on occasion be required to cover consecutive appointments within an agreed time period to reflect best value.

Interpreters will support appointments at different locations, including Hospitals, Clinics, Health Centres, patients’ homes and any other address as designated by NHSGGC or NHS Lanarkshire.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Technical / Weighting: 30
Cost criterion – Name: Commercial / Weighting: 70
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

Option to extend for 2 x 12 month periods

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

British Sign Language interpreting

Lot No: 2

II.2.2)Additional CPV code(s)

79540000
79530000

II.2.3)Place of performance

NUTS code: UKM82
NUTS code: UKM83
NUTS code: UKM84
NUTS code: UKM95
Main site or place of performance:

NHSGGC and NHS Lanarkshire

II.2.4)Description of the procurement:

This Lot will provide British Sign Language whereby the meaning of what is said in one language is transferred into spoken / sign form into the other language by an interpreter in personal attendance.

The Services which shall arise under this Lot includes:

Provision of BSL interpreters at health appointments across the services listed at section 2 of the specification in both NHSGGC and in NHS Lanarkshire.

The service to be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service.

The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire. Indications of ability to meet any out of hours requirements should be described in the tender submission and will not affect the award of the in hours service. All parties in the agreement should conduct their business in a confidential and non discriminatory manner to meet the requirements of legislation and ensure equity of access to service.

The service will require interpreters at short notice to deal with crisis events or unforeseen situations.

The contract will work with core hour’s service and an out of hour’s service.

The provider will on occasion be required to cover consecutive appointments within an agreed time period to reflect best value.

Interpreters will support appointments at different locations, including Hospitals, Clinics, Health Centres, patients’ homes and any other address as designated by NHSGGC or NHS Lanarkshire.

If specified, the provider will ensure that the same interpreter provides the service in circumstances defined by NHSGGC Interpreting Policy to clients to ensure continuity of care unless for reasons of sickness or annual leave. A copy of the NHSGGC Interpreting Policy is available on request.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Technical / Weighting: 30
Cost criterion – Name: Commercial / Weighting: 70
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

Option to extend for 2 x 12 month periods

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Deaf Relay Interpreting

Lot No: 3

II.2.2)Additional CPV code(s)

79530000
79540000

II.2.3)Place of performance

NUTS code: UKM82
NUTS code: UKM83
NUTS code: UKM84
NUTS code: UKM95
Main site or place of performance:

NHSGGC and NHS Lanarkshire

II.2.4)Description of the procurement:

This Lot will provide Deaf Relay Interpreting whereby the meaning of what is said in one language is transferred into spoken / sign form into the other language by an interpreter in personal attendance for those deaf client who have specific or complex language needs. The client requiring a Deaf Relay Interpreter may have learning disabilities, mental health problems or use rare signs or what is described as “grassroots deaf”. A Deaf Relay Interpreter will ensure that the client fully understands the dialogue being communicated.

The Services which shall arise under this Lot includes:

Provision of Deaf Relay interpreters at health appointments across the services listed at section 2 of the specification in both NHSGGC and in NHS Lanarkshire.

The service to be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service.

The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire. Indications of ability to meet any out of hours requirements should be described in the tender submission. All parties in the agreement should conduct their business in a confidential and non discriminatory manner to meet the requirements of legislation and ensure equity of access to service.

The service will require interpreters at short notice to deal with crisis events or unforeseen situations.

The contract will work with core hour’s service and an out of hour’s service.

The provider will on occasion be required to cover consecutive appointments within an agreed time period to reflect best value.

Interpreters will support appointments at different locations, including Hospitals, Clinics, Health Centres, patients’ homes and any other address as designated by NHSGGC or NHS Lanarkshire.

If specified, the provider will ensure that the same interpreter provides the service in circumstances defined by NHSGGC Interpreting Policy to clients to ensure continuity of care unless for reasons of sickness or annual leave. A copy of the NHSGGC Interpreting Policy is available on request.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Technical / Weighting: 30
Cost criterion – Name: Commercial / Weighting: 70
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

Option to extend for 2 x 12 month periods

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

International Sign Language

Lot No: 4

II.2.2)Additional CPV code(s)

79530000
79540000

II.2.3)Place of performance

NUTS code: UKM82
NUTS code: UKM83
NUTS code: UKM84
NUTS code: UKM95
Main site or place of performance:

NHSGGC and NHS Lanarkshire

II.2.4)Description of the procurement:

This Lot will provide International Sign Language whereby the meaning of what is said in one language is transferred into spoken / sign form into the other language by an interpreter in personal attendance. International Sign will be used for those Deaf people who are not British Sign Language users and may have limited signing ability in their language.

The Services which shall arise under this Lot includes:

Provision of International Sign Language interpreters at health appointments across the services listed at section 2 of this document in both NHSGGC and in NHS Lanarkshire.

The service to be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service.

The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire. Indications of ability to meet any out of hours requirements should be described in the tender submission. All parties in the agreement should conduct their business in a confidential and non discriminatory manner to meet the requirements of legislation and ensure equity of access to service.

The service will require interpreters at short notice to deal with crisis events or unforeseen situations.

The contract will work with core hour’s service and an out of hour’s service.

The provider will on occasion be required to cover consecutive appointments within an agreed time period to reflect best value.

Interpreters will support appointments at different locations, including Hospitals, Clinics, Health Centres, patients’ homes and any other address as designated by NHSGGC or NHS Lanarkshire.

If specified, the provider will ensure that the same interpreter provides the service in circumstances defined by NHSGGC Interpreting Policy to clients to ensure continuity of care unless for reasons of sickness or annual leave. A copy of the NHSGGC Interpreting Policy is available on request.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Technical / Weighting: 30
Cost criterion – Name: Commercial / Weighting: 70
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

Option to extend for 2 x 12 month periods

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Lip Speaking, Notetakers and speech to text reporters

Lot No: 5

II.2.2)Additional CPV code(s)

79530000
79540000

II.2.3)Place of performance

NUTS code: UKM82
NUTS code: UKM83
NUTS code: UKM84
NUTS code: UKM95
Main site or place of performance:

NHSGGC and NHS Lanarkshire

II.2.4)Description of the procurement:

This Lot will provide Lip Speaking, Notetakers and speech to text reporters for patients whereby the meaning of what is said in English is transferred into spoken / written form of English for those with a hearing loss by a communication specialist in personal attendance.

The Services which shall arise under this Lot includes:

Provision of Lip Speaking, Notetakers and speech to text reporters at health appointments across the services listed at section 1.1 of this document in both NHSGGC and in NHS Lanarkshire.

The service to be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service.

The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire. Indications of ability to meet any out of hours requirements should be described in the tender submission. All parties in the agreement should conduct their business in a confidential and non discriminatory manner to meet the requirements of legislation and ensure equity of access to service.

The service will require interpreters at short notice to deal with crisis events or unforeseen situations.

The contract will work with core hour’s service and an out of hour’s service.

The provider will on occasion be required to cover consecutive appointments within an agreed time period to reflect best value.

Interpreters will support appointments at different locations, including Hospitals, Clinics, Health Centres, patients’ homes and any other address as designated by NHSGGC or NHS Lanarkshire.

If specified, the provider will ensure that the same interpreter provides the service in circumstances defined by NHSGGC Interpreting Policy to clients to ensure continuity of care unless for reasons of sickness or annual leave. A copy of the NHSGGC Interpreting Policy is available on request.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Technical / Weighting: 30
Cost criterion – Name: Commercial / Weighting: 70
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

Option to extend for 2 x 12 month periods

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Telephone Interpreting

Lot No: 6

II.2.2)Additional CPV code(s)

79530000
79540000

II.2.3)Place of performance

NUTS code: UKM82
NUTS code: UKM83
NUTS code: UKM84
NUTS code: UKM95
Main site or place of performance:

NHSGGC and NHS Lanarkshire

II.2.4)Description of the procurement:

This Lot includes the provision of a consecutive interpreting service via the medium of telephone.

Telephone interpreters shall convert a spoken language from one language to another enabling listeners and speakers to understand each other.

The Services which shall be provided under this Lot include:

Immediate telephone interpreting for users that need to use an interpreter immediately over the telephone.

Scheduled pre-planned and pre-booked telephone interpreting.

Three way call out to patients not with clinician

The service to be provided both in hours and out of hours.

The service will be available 24 hours a day, 365 days a year for all staff within NHSGGC’s area. All parties in the agreement should conduct their business in a confidential and non discriminatory manner to meet the requirements of legislation and ensure equity of access to service.

The service will require interpreters at short notice to deal with crisis events or unforeseen situations.

The contract will work with core hour’s service and an out of hour’s service.

The service will require to be able to access common as well as rare languages at short notice to match the need in NHSGGC.

The service will be required to estimate average connection time to interpreter and meet 90 % of calls within this estimated timeframe.

The service is expected to provide NHSGGC with a live webpage containing guidance for NHSGGC staff including video links demonstrating good practice for telephone interpreting when the patient is with the clinician and when they are calling out to the patient.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Technical / Weighting: 30
Cost criterion – Name: Commercial / Weighting: 70
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

Option to extend for 2 x 12 month periods

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Written Translation

Lot No: 7

II.2.2)Additional CPV code(s)

79530000
79540000

II.2.3)Place of performance

NUTS code: UKM82
NUTS code: UKM83
NUTS code: UKM84
NUTS code: UKM95
Main site or place of performance:

NHSGGC and NHS Lanarkshire

II.2.4)Description of the procurement:

This lot includes the provision of written Translation from English into the language requested by the patients and from those languages into English or other languages.

Translation refers to the conversion of written documents into another language as text.

The services which shall be provided under this Lot include the Translation and Transcription of patient information, patient records, clinical information and patient letters / guidance.

This lot includes the provision of written translation from English in to the language requested by the patient and from those languages in to English or other languages. Translation refers to the conversion of written documents in to another language as text. This translation should be accurate and maintain the accurate meaning and sprit of the content of a document requiring translation.

The service will be available 9-5 Monday – Friday and the provider must provide the translation within 6 working days of the request with the exception of requests for clinical information or medical files which are expected to be delivered within 4 working days. All parties in the agreement should conduct their business in a confidential and non discriminatory manner to meet the requirements of legislation and ensure equity of access to the services.

The service will sometimes require to translate material at short notice to deal with crises events or unforeseen circumstances.

All translations will be back translated by a second transcriber quality assurance.

Any errors in translation which results in the re-printing of resources will be paid for by the provider to rectify the error.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Technical / Weighting: 30
Cost criterion – Name: Commercial / Weighting: 70
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

Option to extend for 2 x 12 month periods

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

All tenderers must complete the European Single Procurement Document (ESPD) via the Public Contracts Scotland-Tender (PCST) portal link. Tenderers must read the ESPD in conjunction with all of the sections set out below. Failure to provide

Information will exclude Tenderers from participation in this tender.

With reference to ESPD question 4C.1.2; bidders are required to provide examples that demonstrate they have the relevant experience to deliver the services. Examples must be from within the last 3 years. Bidders must provide details of two (2) instances of the organisations’ experience in delivering services similar to those described. In addition, please attach referees for each example used in this question. If you cannot provide any examples you should explain why at the bottom of this template.

With reference to ESPD Question 4A.2, tenderers must ensure that all interpreters have full registration status with SASLI and/or NRCPD for Lot 2.

With reference to ESPD Question 4A.2, bidders are required to confirm that all interpreters providing services to NHSGGC belong to the PVG Scheme for Lots 1-5.

III.1.2)Economic and financial standing

List and brief description of selection criteria:

With reference to ESPD question 4B.6 – NHS GG and C will use its financial evaluation matrix which can be uploaded from the attachments area on PCST to assess the financial stability of tenderers. Tenderers should complete the evaluation matrix spread sheet included in the tender documents and confirm they meet the minimum requirement score. Tenderers with a Score of 50 and above will be deemed to have

Evidenced satisfactory financial stability. Tenderers should be able to provide financial accounts when requested by NHSGG and C.

Minimum level(s) of standards possibly required:

With reference to ESPD question 4B.5.1 It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commencement of any subsequently awarded contract Employer’s (Compulsory) Liability Insurance = 5 000 000 GBP

With reference to ESPD question 4B.5.2 It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commencement of any subsequently awarded contract Public Liability Insurance = 10 000 000 GBP

III.1.3)Technical and professional ability

List and brief description of selection criteria:

With reference to ESPD Question 4C.6, tenderers must ensure that all interpreters possesses Diploma in Public Service Interpreting (DPSI) or equivalent for languages that are accredited via qualifications for Lots 1 and 6.

With reference to ESPD Question 4C.6 all transcribers must hold a qualified membership of Chartered Institute of Transcribers or the Institute of Translating and Interpreting (or equivalent overseas professional body) for Lot 7.

With reference to ESPD Question 4C.6 bidders must ensure that all interpreters are qualified in Public Sector Interpreting (PSI) Signature level 6 NVQ Diploma in Sign Language Interpreting OR other recognised interpreters qualification for Lot 2.

With reference to ESPD Question 4C.6 bidders must ensure that all Lip Speaking, Notetakers and speech to text reporters have an accredited qualification in lip speaking, electronic note taking and / or speech to text reporting for Lot 5.

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with several operators
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 27/09/2018
Local time: 13:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 27/09/2018
Local time: 14:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 8916. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343

Community benefits are included in this requirement. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2361

A summary of the expected community benefits has been provided as follows:

A non-scoreable question has been added to PCST

(SC Ref:550801)

VI.4)Procedures for review

VI.4.1)Review body

NHS Greater Glasgow and Clyde
Procurement Department, Glasgow Royal Infirmary, 84 Castle Street
Glasgow
G4 0SF
United Kingdom
Telephone: +44 1412118794Internet address: http://www.nhsggc.org.uk/
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

27/08/2018

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