Tender for Live Fear Free Helpline
The Welsh Government is re-tendering for the delivery of the All Wales Domestic Abuse and Sexual Violence Helpline.
United Kingdom-Cardiff: Helpdesk and support services
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Corporate Procurement (Procurement), CP2 Cathays Park
For the attention of: Jenna Dillon
CF10 3NQ Cardiff
Telephone: +44 3000628803
General address of the contracting authority: http://wales.gov.uk/?skip=1&lang=en
Address of the buyer profile: http://www.sell2wales.gov.uk/search/Search_AuthProfile.aspx?ID=AA0007
Electronic access to information: www.etenderwales.bravosolution.co.uk
Electronic submission of tenders and requests to participate: www.etenderwales.bravosolution.co.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
Public order and safety
Economic and financial affairs
Housing and community amenities
Recreation, culture and religion
I.4)Contract award on behalf of other contracting authorities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 27: Other services
Main site or location of works, place of delivery or of performance: Wales.
NUTS code UKL
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s)
The Welsh Government is re-tendering for the delivery of the All Wales Domestic Abuse and Sexual Violence Helpline — to be known as the Live Fear Free Helpline following the award of the contract.
Welsh Government wishes to enter into a contract for the Live Fear Free Helpline for an initial period of 36 months, with an option to extend for 2 years subject to annual reviews. They are looking to appoint a Provider who can demonstrate they fully understand and can meet the requirements outlined in the Invitation to Tender (ITT) document, through proven knowledge, experience and robust governance arrangements.
Note: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales athttp://www.sell2wales.gov.uk/search/search_switch.aspx?ID=23777
II.1.6)Common procurement vocabulary (CPV)
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.9)Information about variants
II.2.1)Total quantity or scope:
The Value stated within this notice is the value for the full 5 year contract and includes the value of any subsequent extension period utilised, excluding VAT.
Note: It is the intention of the Client to award this contract from 1.7.2015, although it will not commence until 1.10.2015, to allow a sufficient contract handover period.
Estimated value excluding VAT: 1 800 000 GBP
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion
Section III: Legal, economic, financial and technical information
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: Details are provided on www.etenderwales.bravosolution.co.uk within the ‘Qualification’ section.
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: Details are provided on www.etenderwales.bravosolution.co.uk within the ‘Qualification’ envelope.
Minimum level(s) of standards possibly required:
Details are provided on www.etenderwales.bravosolution.co.uk and in the ITT documents.
Section IV: Procedure
IV.1.1)Type of procedure
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting authority:
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
Section VI: Complementary information
VI.1)Information about recurrence
Estimated timing for further notices to be published: Within three years of contract award date.
You may find it helpful to contact your regional Business Wales centre to seek general advice and guidance if you are considering tendering for public sector contracts. Potential bidders in Wales can access services at:
The Welsh Government, on behalf of the Welsh Ministers, will be conducting this procurement exercise through the etenderwales portalhttps://etenderwales.bravosolution.co.uk Tender documents and other information must be downloaded from and returned through this portal. Any further assistance the BravoSolution help-desk is available on: Email: email@example.com Phone: +44 8003684850/Fax: +44 2070600480
E-tender access information:
— The first person from your Organisation to use the Platform will be required to register on behalf of the Organisation.
— Registration involves accepting a User Agreement, and providing basic information about your Organisation and about the User performing – The User who performs the Registration becomes the Super User for the Organisation.
— On registering on the Platform the Super User will select a Username and will receive a password.
— The Password will be sent by e-mail to the email address that was specified in the User Details section of the Registration page.
— In order to log-in to the Platform please enter your Username and Password.
— Note: If you forget your Password then visit the homepage and click ‘Forgot your password?’
— Registration should only be performed once for each Organisation.
— If you think that someone in your Organisation may have already registered on this Platform then you must not register again.
— Please contact the person who Registered (i.e. the Super User) in order to arrange access to the Platform.
— Contact the Helpdesk immediately if you are unable to contact the Super User (for example if they have left your Organisation).
— Note: If your Organisation is already registered on the Platform then you must not make any additional registration. Please contact the Helpdesk access to the Platform.
— Tenders must be uploaded to the BravoSolution portal by 14:00
How to find the ITT:
— Once logged in you must click on ‘ITT’s Open to all Suppliers’
— The etender references for this contract are: Project_29573 and itt_46135.
— Click on the title to access summary details of the contract. If you are still interested in submitting a tender, click the ‘Express an Interest button’. move the ITT from the ‘Open to all Suppliers’ area to the ‘My ITT’s’ on the home page.
— You will then see the full details of the ITT in the qualification and technical envelopes along with any relevant documents in the ‘Attachments’ – Should you have any questions on the ITT, please use the ‘Messages’ area to contact the buyer directly — Please do not contact the named person this notice.
Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority’s economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are:
Training and Employment Opportunities.
VI.5)Date of dispatch of this notice: