Tender for Mental Health and Wellbeing Support Services
Nottingham City CCG seeks offers from suitably qualified suppliers for the provision of Mental Health and Well-being Support Services.
United Kingdom-Derby: Health services
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Arden&GEM CSU on behalf of Nottingham City Clinical Commissioning Group
For the attention of: Bailey David
DE1 3QT Derby
General address of the contracting authority: http://www.nottinghamcity.nhs.uk/
Electronic access to information: https://ardengemcsu.bravosolution.co.uk
Electronic submission of tenders and requests to participate: https://ardengemcsu.bravosolution.co.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 25: Health and social services
Main site or location of works, place of delivery or of performance: Nottingham City.
NUTS code UKF14
II.1.5)Short description of the contract or purchase(s)
The CCG would welcome bids on the basis of individual suppliers, lead providers or from a consortium of qualified providers.
The aim of the service is to improve the mental health and well-being of Nottingham City’s diverse population using a model which delivers proactive, accessible and co-ordinated support with co-production at the heart of successful service delivery.
The Mental Health and Well-being Support Services will provide a central point of access for people who would like to improve their mental health and emotional well-being.
The service will support people by providing advice and information on mental health and well-being services and will also act as a central resource for use by other professionals (supporting them to give advice and information on emotional and mental well-being to the people they care for or serve). It will also deliver 1:1 and group interventions via a community outreach support service.
The service will incorporate a number of distinct elements which include:
— Mental Health Information, Advice and Navigation Hub (via a comprehensive website, drop in, booked appointments, text and telephone, in and out of hours).
— Community Outreach Support Service.
Mental Health Information, Advice and Navigation Hub.
The Hub will deliver an information and advice service for those who have queries about their emotional well-being and/or want to make changes to their lives in order to improve their well-being. The service will also deliver a navigation function for those who require additional support to access a range of services.
The Service will be responsive to differing levels of need by offering:
Provision of information and signposting for the general population.
Information should be easily accessible via numerous routes e.g. a drop-in service, user-friendly website, telephone service and other creative technology solutions where possible. This will include accessing up-to-date information on a range of local and national services, tools and other resources that could support a person’s well-being.
Assessment of Need and Navigation.
Where people have multiple issues or more complex requirements, a holistic assessment process should help people to identify and understand their needs. A personalised plan will be jointly developed to support the person to access a range of services, tools or resources.
Active navigation should be provided for people requiring a more proactive approach. Some people, following assessment, may be offered navigation to support them to get the help they need. This could include making referrals, liaising with services to help unblock barriers to entry and supporting people at appointments or sessions. Trained staff will act as navigators with preference given to employing workers and using volunteers who have lived experience of mental health related needs (either as someone who has used services or is a carer).
Community Outreach Support Service
The aim of this Service is to improve the mental health and well-being of people who require more intensive support via a community based approach. The Service will offer people the support and help they need to regain confidence to engage in everyday social and workplace activities. People benefiting from this service are likely to have accessed or been referred to the navigation element of The Hub.
The Provider will work with individuals using a recovery focused approach, ascertaining their support needs and setting personal goals. Interventions may be delivered in small groups where people share the same goals or on a one to one basis if required. Social inclusion is an important aspect and the service must establish close links with existing social inclusion programmes to support people to access mainstream activities e.g. volunteering, education, sports, leisure and arts. The Service will also support people to access specialist services which may include alcohol and drug services, debt advice, housing, benefits and employment support services.
The Service should be flexible and responsive to individual needs, including operating at weekends and in evenings if required.
The specific needs of individuals should determine the programme of support that is offered to the service user. It is expected, however, to incorporate a range of 1:1 sessions, group activities and facilitated access to other relevant services as required.
The Service is expected to work closely with other community services, voluntary sector and health and social care organisations (including different educational, vocational and advice services) to ensure that the holistic needs of people are met.
The frequency and length of individual support will be determined according to need however people should be helped to move onto other relevant services once they have achieved their goals. Achievement of goals should be measured by a validated tool.
II.1.6)Common procurement vocabulary (CPV)
II.1.7)Information about Government Procurement Agreement (GPA)
II.2.1)Total quantity or scope:
II.2.2)Information about options
Description of these options: 3 year contract with the option to extend for up to an additional 2 years.
II.3)Duration of the contract or time limit for completion
Section III: Legal, economic, financial and technical information
Section IV: Procedure
IV.1.1)Type of procedure
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
Section VI: Complementary information
The services to which this notice relates fall within Part B of Schedule 3, Part 10 of the Public Services Contracts Regulations 2006 (as amended) (‘the Regulations’).
Neither the publication of this notice nor the employment of any particular terminology nor any other indication shall be taken to mean that the contracting authorities intend to hold themselves bound by any of the Regulations save those applicable to the procurement of Part B services.
Suppliers Instructions How to Express Interest in this Tender:
1. Register your company on the e-Sourcing portal (this is only required once).
— Browse to the e-Sourcing Portal: https://ardengemcsu.bravosolution.co.uk and click the link to register.
— Accept the terms and conditions and click ‘continue’.
— Enter your correct business and user details.
— Note the user-name you chose and click ‘Save’ when complete.
— You will shortly receive an e-mail with your unique password (please keep this secure).
2. Express an Interest in the tender:
— Login to the portal with the user-name/password.
— Click the ITTs Open To All Suppliers’ link. (These are Invitations to Tender open to any registered supplier).
— Click on the relevant ITT to access the content.
— Click the ‘Express Interest’ button at the top of the page.
— This will move the ITT into your ‘My ITTs’ page. (This is a secure area reserved for your projects only).
— You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘ITT Details’ box.
3. Responding to the tender:
— Click ‘My Response’ under ‘ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining).
— You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification.
— Note the deadline for completion, then follow the on-screen instructions to complete the ITT.
— There may be a mixture of on-line and off-line actions for you to perform (there is detailed on-line help available) You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the on-line help, or contact the e-Tendering help-desk.
VI.5)Date of dispatch of this notice: