Tender for Microsoft Teams UC and Telephony Solution

Tender for Microsoft Teams UC and Telephony Solution

The key requirements from the future solution are a Microsoft Teams UC and Telephony solution for all approximately 12 000 UCL users. 

United Kingdom-London: Telecommunication consultancy services

2018/S 122-277260

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

University College London
Gower Street
London
WC1E 6BT
United Kingdom
Contact person: Procurement Services
E-mail: tenders.procurement@ucl.ac.uk
NUTS code: UKI
Internet address(es):Main address: www.ucl.ac.uk/procurement

Address of the buyer profile: https://in-tendhost.co.uk/ucl/aspx/Home

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://in-tendhost.co.uk/ucl/aspx/Home
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://in-tendhost.co.uk/ucl/aspx/Home
Tenders or requests to participate must be submitted to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: https://in-tendhost.co.uk/ucl/aspx/Home

I.4)Type of the contracting authority

Other type: University

I.5)Main activity

Education

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Microsoft Teams UC and Telephony Solution, with compatible Contact Centre

Reference number: UCL-PROC-683

II.1.2)Main CPV code

71316000

II.1.3)Type of contract

Services

II.1.4)Short description:

The key requirements from the future solution are a Microsoft Teams UC and Telephony solution for all approximately 12 000 UCL users. This will replace all existing ISDX telephones and user-based Cisco telephones. UCL already have arrangements in place for Microsoft A5 licensing, so this will not be included within the scope of this procurement. UCL plan to split this migration into 3 Phases — Please see ITT document for more details.

II.1.5)Estimated total value

Value excluding VAT: 3 500 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

71316000
72227000
72000000
72220000
32540000
72266000
64227000
72246000
72253000
32550000
64214000
79512000
72253200
64215000

II.2.3)Place of performance

NUTS code: UKI
Main site or place of performance:

II.2.4)Description of the procurement:

The key requirements from the future solution are a Microsoft Teams UC and Telephony solution for all approximately 12 000 UCL users. This will replace all existing ISDX telephones and user-based Cisco telephones. UCL already have arrangements in place for Microsoft A5 licensing, so this will not be included within the scope of this procurement. Communal (non-user based) telephones will be provided from the existing Cisco telephone system. UCL plan to split this migration into the following phases:

Phase 1: Microsoft Teams UC and Telephony pilot for approximately 600 users:

— Implementation and maintenance of the core Microsoft Teams UC and Telephony solution, as appropriate,

— Migration of approximately 500 ISD users from the Cisco and ISDX telephone systems,

— Migration of approximately 100 representative users from other departments across UCL, from the Cisco and ISDX telephone systems.

At the end of Phase 1, UCL may decide not to proceed with Phase 2 and 3. If UCL decide to proceed, then the timescales for Phase 2 and 3 will be agreed (if appropriate, Phase 3 may precede Phase 2).

Phase 2: Microsoft Teams UC and Telephony for the remaining approximately 11 400 users:

— Phase 2 will only commence on the successful completion of Phase 1 and approval of an associated Business Case,

— Implementation and on-going maintenance of the expanded core Microsoft Teams UC and Telephony solution, as appropriate; Migration to all remaining, approximately 11 400, UCL users from the Cisco and ISDX telephone systems,

— On-going Maintenance of the existing Cisco systems and re-configuration to support up to 500 communal (non-user based) telephones Migration of any communal telephones from the ISDX to the Cisco telephone system,

— De-commissioning of the legacy ISDX telephone systems.

Phase 3: Contact Centre deployment for to up to 500 concurrent agents:

— Phase 3 is an optional requirement for UCL and will only commence on the successful completion of Phase 1 and approval of an associated Business Case,

— Implementation of a replacement Contact Centre solution for all existing agents (70 of which are existing concurrent agents),

— On-going maintenance of the Contact Centre solution,

— De-commissioning of the legacy Netcall Contact Centre, as appropriate.

For the Telephony and UC solution, the baseline solution will be a SaaS PBX solution, based on O365 – with integration in to an on-premise PSTN service, Cisco Call Manager and legacy ISDX telephone systems. All non-O365 elements of the solution shall be licensed / owned and operated by UCL after the completion of the implementation, with the Bidder providing fourth line support. For the Contact Centre, the baseline solution can be an on-premise or SaaS based solution, that integrates with the UC and telephony solution proposed. All elements of the solution shall be licensed / owned and operated by UCL after the completion of the implementation, with the Bidder providing fourth line support.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 3 500 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 84
This contract is subject to renewal: yes
Description of renewals:

Initial Phase 1 for 2 years. Phase 2 — If the pilot successful, extended for further periods up to a maximum of 7 years. Phase 3 timing unknown, but expected that contract will be co-terminus with the Phase 1 / 2 contract. NB — UCL reserves the right to use the software beyond the support periods specified above on an annual rolling basis. We may also make contracts not co-terminus.

II.2.10)Information about variants

Variants will be accepted: yes

II.2.11)Information about options

Options: yes
Description of options:

UCL reserve the right to purchase additional modules, further developments, upgrades or versions as it sees fit. This may be beyond scope of initial procurement as it sees fit and may also be in excess of the initial contract value.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

As set out in the tender documentation.

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
In the case of framework agreements, provide justification for any duration exceeding 4 years: This is a technical solution which requires significant investment and deployment in excess of 4 years. Contract must be able to provide ongoing supply and services beyond initial deployment for the full 7 year framework duration to ensure technical compatibility.
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2018/S 043-093996

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 03/08/2018
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 03/08/2018
Local time: 12:20
Place:

UCL Procurement Office

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

UCL is not a contracting authority or a body governed by public law as defined by the Public Contracts Regulations 2015. This procurement process is not regulated by EU or UK public procurement law. Where UCL advertises contracts in the Official Journal of the European Union, it does so on a voluntary basis and does not undertake any obligation to comply with the procurement legislation. UCL reserves its rights in full to adapt or step outside the procedures in the procurement legislation as UCL considers necessary. UCL envisages that there will be some negotiation on the contract terms and commercial aspects of the tender. This may be with one or more suppliers as UCL sees fit. The process seeks to select organizations offering the appropriate capability, capacity and competency.

VI.4)Procedures for review

VI.4.1)Review body

UCL is not a contracting authority or a body governed by public law as defined by the Public Contracts Regulations 2015 and places this advertisement voluntarily.
UK
United Kingdom
VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

27/06/2018

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