Tender for Microsoft Teams UC and Telephony Solution
The key requirements from the future solution are a Microsoft Teams UC and Telephony solution for all approximately 12 000 UCL users.
United Kingdom-London: Telecommunication consultancy services
Section I: Contracting authority
I.1)Name and addresses
Contact person: Procurement Services
NUTS code: UKI
I.4)Type of the contracting authority
Section II: Object
Microsoft Teams UC and Telephony Solution, with compatible Contact Centre
II.1.2)Main CPV code
II.1.3)Type of contract
The key requirements from the future solution are a Microsoft Teams UC and Telephony solution for all approximately 12 000 UCL users. This will replace all existing ISDX telephones and user-based Cisco telephones. UCL already have arrangements in place for Microsoft A5 licensing, so this will not be included within the scope of this procurement. UCL plan to split this migration into 3 Phases — Please see ITT document for more details.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
The key requirements from the future solution are a Microsoft Teams UC and Telephony solution for all approximately 12 000 UCL users. This will replace all existing ISDX telephones and user-based Cisco telephones. UCL already have arrangements in place for Microsoft A5 licensing, so this will not be included within the scope of this procurement. Communal (non-user based) telephones will be provided from the existing Cisco telephone system. UCL plan to split this migration into the following phases:
Phase 1: Microsoft Teams UC and Telephony pilot for approximately 600 users:
— Implementation and maintenance of the core Microsoft Teams UC and Telephony solution, as appropriate,
— Migration of approximately 500 ISD users from the Cisco and ISDX telephone systems,
— Migration of approximately 100 representative users from other departments across UCL, from the Cisco and ISDX telephone systems.
At the end of Phase 1, UCL may decide not to proceed with Phase 2 and 3. If UCL decide to proceed, then the timescales for Phase 2 and 3 will be agreed (if appropriate, Phase 3 may precede Phase 2).
Phase 2: Microsoft Teams UC and Telephony for the remaining approximately 11 400 users:
— Phase 2 will only commence on the successful completion of Phase 1 and approval of an associated Business Case,
— Implementation and on-going maintenance of the expanded core Microsoft Teams UC and Telephony solution, as appropriate; Migration to all remaining, approximately 11 400, UCL users from the Cisco and ISDX telephone systems,
— On-going Maintenance of the existing Cisco systems and re-configuration to support up to 500 communal (non-user based) telephones Migration of any communal telephones from the ISDX to the Cisco telephone system,
— De-commissioning of the legacy ISDX telephone systems.
Phase 3: Contact Centre deployment for to up to 500 concurrent agents:
— Phase 3 is an optional requirement for UCL and will only commence on the successful completion of Phase 1 and approval of an associated Business Case,
— Implementation of a replacement Contact Centre solution for all existing agents (70 of which are existing concurrent agents),
— On-going maintenance of the Contact Centre solution,
— De-commissioning of the legacy Netcall Contact Centre, as appropriate.
For the Telephony and UC solution, the baseline solution will be a SaaS PBX solution, based on O365 – with integration in to an on-premise PSTN service, Cisco Call Manager and legacy ISDX telephone systems. All non-O365 elements of the solution shall be licensed / owned and operated by UCL after the completion of the implementation, with the Bidder providing fourth line support. For the Contact Centre, the baseline solution can be an on-premise or SaaS based solution, that integrates with the UC and telephony solution proposed. All elements of the solution shall be licensed / owned and operated by UCL after the completion of the implementation, with the Bidder providing fourth line support.
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Initial Phase 1 for 2 years. Phase 2 — If the pilot successful, extended for further periods up to a maximum of 7 years. Phase 3 timing unknown, but expected that contract will be co-terminus with the Phase 1 / 2 contract. NB — UCL reserves the right to use the software beyond the support periods specified above on an annual rolling basis. We may also make contracts not co-terminus.
II.2.10)Information about variants
II.2.11)Information about options
UCL reserve the right to purchase additional modules, further developments, upgrades or versions as it sees fit. This may be beyond scope of initial procurement as it sees fit and may also be in excess of the initial contract value.
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
As set out in the tender documentation.
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders
UCL Procurement Office
Section VI: Complementary information
VI.1)Information about recurrence
UCL is not a contracting authority or a body governed by public law as defined by the Public Contracts Regulations 2015. This procurement process is not regulated by EU or UK public procurement law. Where UCL advertises contracts in the Official Journal of the European Union, it does so on a voluntary basis and does not undertake any obligation to comply with the procurement legislation. UCL reserves its rights in full to adapt or step outside the procedures in the procurement legislation as UCL considers necessary. UCL envisages that there will be some negotiation on the contract terms and commercial aspects of the tender. This may be with one or more suppliers as UCL sees fit. The process seeks to select organizations offering the appropriate capability, capacity and competency.
VI.5)Date of dispatch of this notice: