Tender for Mystery Shopping Services

Tender for Mystery Shopping Services

A mystery shopping services is required covering the whole of the UK and NI for 2 current products.

United Kingdom-King’s Lynn: Performance review services

2019/S 073-173051

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Construction Industry Training Board
Bircham Newton
King’s Lynn
PE31 6RH
United Kingdom
Contact person: Gwyneth Thorneywork
E-mail: procurement@citb.co.uk
NUTS code: UK
Internet address(es):Main address: https://www.citb.co.uk
I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: http://www.delta-esourcing.com/tenders/UK-UK-King%27s-Lynn:-Performance-review-services./8Z9C436FB3
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Education

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

HS&E Test and One Day Site Safety Plus HAS Course Mystery Shopper

II.1.2)Main CPV code

79313000

II.1.3)Type of contract

Services

II.1.4)Short description:

A mystery shopping services is required covering the whole of the UK and NI for 2 current products. Firstly the Health and Safety and Environment Test which is delivered through 2 different forms of test centres. This will require the services of an experienced professional organisation to deliver a robust managed mystery shop program. In addition CITB will require an on demand mystery shopping service for centres delivering the 1 day Site Safety Plus Health and Assessment Health and Safety Awareness training courses. This would involve the attendance of a mystery shopper at a whole day training session to ensure that both the course is being delivered to the standard required and that candidates are being provided with the specified coursed materials.

This will be for 12 months plus a further 12 months subject to review.

II.1.5)Estimated total value

Value excluding VAT: 168 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKN0
NUTS code: UK
Main site or place of performance:

NORTHERN IRELAND, UNITED KINGDOM.

II.2.4)Description of the procurement:

A mystery shopping services is required covering the whole of the UK and NI for 2 current products. Firstly the Health and Safety and Environment Test which is delivered through 2 different forms of test centres. This will require the services of an experienced professional organisation to deliver a robust managed mystery shop program. In addition CITB will require an on demand mystery shopping service for centres delivering the 1 day Site Safety Plus Health and Assessment Health and Safety Awareness training courses. This would involve the attendance of a mystery shopper at a whole day training session to ensure that both the course is being delivered to the standard required and that candidates are being provided with the specified coursed materials.

This will be for 12 months plus a further 12 months subject to review.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

This is a 12-month contract with a 12-month renewal subject to review.

II.2.10)Information about variants

Variants will be accepted: yes

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 13/05/2019
Local time: 10:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 13/05/2019
Local time: 10:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published:

24 months.

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

The Contracting Authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. GO Reference: GO-201948-PRO-14777992.

VI.4)Procedures for review

VI.4.1)Review body

TBA
TBA
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

08/04/2019

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