Tender for SaaS Digital Engagement Solution

Tender for SaaS Digital Engagement Solution

The University of Nottingham is looking to procure a SaaS Digital Engagement Solution (CX-CRM). 

United Kingdom-Nottingham: Software package and information systems

2018/S 194-439347

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

University of Nottingham
Procurement Department — King’s Meadow Campus, Lenton Lane
Nottingham
NG7 2NR
United Kingdom
Contact person: Caroline Blackman-Edney
Telephone: +44 1159515625
E-mail: Caroline.BlackmanEdney@nottingham.ac.uk
NUTS code: UKF14
Internet address(es):Main address: www.nottingham.ac.uk

Address of the buyer profile: https://in-tendhost.co.uk/universityofnottingham/aspx/Home

I.2)Information about joint procurement

The contract is awarded by a central purchasing body

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://in-tendhost.co.uk/universityofnottingham/aspx/Home
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://in-tendhost.co.uk/universityofnottingham/aspx/Home

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Education

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Digital Engagement Solution

Reference number: PROC KJ ITT 1030

II.1.2)Main CPV code

48000000

II.1.3)Type of contract

Services

II.1.4)Short description:

The University of Nottingham is looking to procure a SaaS Digital Engagement Solution (CX-CRM). The high-level requirements have been identified and we are seeking experienced software suppliers and/or partners with extensive specialist skills in the delivery of Digital Engagement Solutions in UK, Malaysia and China to understand how they could satisfy the business requirements through their solution and provide the commercial information required to enhance the detailed business case to take to Senior Management Team for approval. This will enable the University to make informed decision about purchasing a solution that can be adopted to deliver its long-term digital strategy. Further information can be found in ITPN suite of procurements. See section II.2.4

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

72000000

II.2.3)Place of performance

NUTS code: UKF14
Main site or place of performance:

University of Nottingham, UK Campus

II.2.4)Description of the procurement:

The University of Nottingham is looking to procure a SaaS Digital Engagement Solution (CX-CRM). The high-level requirements have been identified and we are seeking experienced software suppliers and/or partners with extensive specialist skills in the delivery of Digital Engagement Solutions in UK, Malaysia and China to understand how they could satisfy the business requirements through their solution and provide the commercial information required to enhance the detailed business case to take to Senior Management Team for approval. This will enable the University to make informed decision about purchasing a solution that can be adopted to deliver its long-term digital strategy. Further information can be found in ITPN suite of procurements.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: yes
Description of renewals:

The University reserve the right to extend.

II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

Further information can be found in ITPN suite of procurement documents.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Further information can be found in ITPN suite of procurement documents.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

Further information can be found in ITPN suite of procurement documents.

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

Further information can be found in ITPN suite of procurement documents.

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Competitive procedure with negotiation
IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated

IV.1.5)Information about negotiation

The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 12/11/2018
Local time: 09:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 23/11/2018

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 9 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.4)Procedures for review

VI.4.1)Review body

Procurement Department
King’s Meadow Campus, Lenton Lane
Nottingham
NG7 2NR
United Kingdom
E-mail: procurement@nottingham.ac.uk
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

Procurement Department
King’s Meadow Campus, Lenton Lane
Nottingham
NG7 2NR
United Kingdom
E-mail: procurement@nottingham.ac.uk

VI.5)Date of dispatch of this notice:

05/10/2018

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