Tender for Service Management System

Tender for Service Management System

North Yorkshire County Council wishes to award a contract for a technical solution to support IT service management.

United Kingdom-Northallerton: Systems and technical consultancy services

2019/S 079-190223

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

North Yorkshire County Council
North Yorkshire County Council, County Hall
Northallerton
DL7 8AD
United Kingdom
Contact person: Mr Matt Clothier
Telephone: +44 1609532074
E-mail: matt.clothier@northyorks.gov.uk
NUTS code: UKE2
Internet address(es):Main address: http://www.northyorks.gov.uk/

Address of the buyer profile: http://www.northyorks.gov.uk/

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://procontract.due-north.com/Procurer/
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://procontract.due-north.com/Procurer/

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Service Management System

Reference number: DN388786

II.1.2)Main CPV code

72220000

II.1.3)Type of contract

Services

II.1.4)Short description:

The Council wishes to award a contract for a technical solution to support IT service management, (“the Contract”). They require a “commercial-off-the-shelf” hosted solution.

The Authority’s Technology and Change (T&C) business unit includes 2 IT service providers, corporate ICT and Schools ICT who between them provide IT services to NYCC, Selby District Council staff, schools, other public sector organisations and the private sector. The 2 providers currently use different service management systems but the plan is to consolidate these into a single solution.

II.1.5)Estimated total value

Value excluding VAT: 750 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKE2

II.2.4)Description of the procurement:

The Authority wishes to award a contract for a technical solution to support IT service management, (“the Contract”). They require a “commercial-off-the-shelf” hosted solution.

The Authority’s Technology and Change (T&C) business unit includes 2 IT service providers, corporate ICT and Schools ICT who between them provide IT services to NYCC, Selby District Council staff, schools, other public sector organisations and the private sector. The 2 providers currently use different service management systems but the plan is to consolidate these into a single solution.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Quality / Weighting: 50
Price – Weighting: 50
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 120
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

The duration of the contract is for an initial term of 60 months (1.8.2019 to 31.7.2024) with 3 options to extend subject to satisfactory contract performance. The options are for a further 2 years (1.8.2024 to 31.7.2026), 2 years (1.8.2026 to 31.7.2028) and 1 year (1.8.2028 to 31.7.2029).

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

Please see the procurement documents.

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

Please see the procurement documents.

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 21/05/2019
Local time: 10:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 21/05/2019
Local time: 10:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

To access the tender documents you must register your organisation details on theYORtender(ProContract) system at https://procontract.due-north.com/Login/by creating a user name, password and company profile. To view details of this contract, click on the current opportunities icon, the opportunity should be displayed on the page; alternatively use the opportunity search icon to find the opportunity. In the search criteria set:

— organisation to: North Yorkshire County Council,

— use the “Contains” search to search by key word or the contract ID: DN388786

— display tenders to: all,

— matching categories to: all.

Click search and the details of this contract should be displayed.

Once you locate the tender you will need to express your interest in this tender by clicking the register tab which will then allow you to download any documentation required, complete and re-attach the documents to the system. This should be done in advance of the deadline date. If you require further information, guidance or support using YORtender please visit the website link:

https://www.yortender.co.uk/procontract/help.nsf/frm_banner_help?openform

Which contains an overview of the system as well as detailed guidance for registering and participating in procurement projects.

If you have specific system issues please contact the YORtender Helpdesk; tel: 0330 005 0352 or email: procontractsuppliers@proactis.com

VI.4)Procedures for review

VI.4.1)Review body

North Yorkshire County Council
Northallerton
DL7 8AD
United Kingdom

VI.4.2)Body responsible for mediation procedures

North Yorkshire County Council
Northallerton
DL7 8AD
United Kingdom

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

North Yorkshire County Council shall in accordance with the Public Contracts (amendment) Regulations 2015, incorporate a minimum 10 day standstill period commencing at the point that information on the intention to award the contract is sent to tenderers. The Council shall, as soon as possible after the decision has been made, inform the tenderers and candidates of its decision, and shall do so by notice in writing by the most rapid means of communication practicable. The information will include:

(a) the criteria for the award of the contract;

(b) the reasons for the decision;

(c) the name of the economic operator to be awarded;

(d) a precise statement when the standstill is expected to end. Should additional information be required, please contact the person cited in Paragraph l.1 of this form. If an appeal regarding the award of a contract has not been successfully resolved, Public Contracts Regulations 2015 (SI 2015 No 6) provide for aggrieved parties who have been harmed or at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).

Any such action must be started within 30 working days beginning with the date when the aggrieved party first knew or ought to have known that grounds for starting the proceedings had arisen. Where a contract has not been entered into the court may order the setting aside of the award decision or order the authority to amend any document and may award damages. Following the 10 day standstill period, if no further debriefing has been requested, the court may only award damages once the contract has been entered into.

VI.4.4)Service from which information about the review procedure may be obtained

Legal Services North Yorkshire County Council
Northallerton
DL7 8AD
United Kingdom

VI.5)Date of dispatch of this notice:

18/04/2019

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