Tender for Service Risk Management Software

Tender for Service Risk Management Software

Provision and maintenance of Service Risk management Software.

United Kingdom-Glasgow: Business intelligence software package

2017/S 154-320489

Contract notice – utilities


Directive 2014/25/EU

Section I: Contracting entity

I.1)Name and addresses

Scottish Water
The Bridge, Buchanan Gate Business Park, Cumbernauld Road, Stepps
United Kingdom
Contact person: Mark Duignan
Telephone: +44 1414147918
E-mail: mark.duignan@scottishwater.co.uk
NUTS code: UKM

I.2)Joint procurement

The contract is awarded by a central purchasing body


The procurement documents are available for unrestricted and full direct access, free of charge, at: www.publictendersscotland.publiccontractsscotland.gov.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: www.publictendersscotland.publiccontractsscotland.gov.uk

I.6)Main activity


Section II: Object

II.1)Scope of the procurement


Service Risk Management Tool Software.

Reference number: SW17/TI&T/1096

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

Provision and maintenance of Service Risk management Software.

II.1.5)Estimated total value

Value excluding VAT: 2 500 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UKM82
Main site or place of performance:

The Bridge.

Buchanan Gate Business Park.

Cumbernauld Road.


G33 6FB.

II.2.4)Description of the procurement:

Scottish Water (SW) has embarked upon a technology refresh programme to support its wider business change transformation initiative in regards of embedding a Leading Asset Management Strategy into business as usual. The implication of this strategy sits across 3 major directorates — Strategic Customer Service Planning, Capital Investment and Customer Service Delivery.

SW’s Asset Management strategy is about the management of its physical assets and how they deliver service. It covers all of the activities that support the management of assets: strategic planning, capital investment and operations and maintenance. It involves all those people and processes involved with the management of assets.

In order to enable the implementation of the strategy across the business, SW has initiated a significant technology refresh programme encompassing all relevant business functions, viz. Service Risk Management and Investment Planning, Projects and Programmes Delivery, Enterprise Asset Management, plus Collaboration and Business Intelligence capabilities across the board.

The scope of this procurement is to support the Service Risk Management and Investment Planning aspects of the overall scope by selecting a suitable toolset for the same.

The key capabilities being looked for in the target toolset are:

— Asset and Service Risk assessment for infrastructure and non-infrastructure assets,

— Incorporation of a Service Measure Framework in Service Risk assessment,

— Interventions planning for addressing Service Risks and maintaining asset stewardship,

— Interventions Optimisation and Portfolio planning,

— Portfolio management supported by Scenario Analysis and baselining capabilities,

— Interventions delivery tracking and Service Risk update for iterative planning.

A supplier is sought to provide a proprietary yet configurable ‘off-the-shelf’ solution or, a proprietary and configurable solution framework. More than one supplier may be contracted to provide various elements of the solution.

Contracted suppliers will be required to collaborate with SW, and possibly other suppliers, in the implementation and integration of the software.

Contracted suppliers will be required to provide on-going maintenance for the software they have provided.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 120
This contract is subject to renewal: yes
Description of renewals:

After an initial term of 6-years there will be two options to extend the contract term by 24-months.

II.2.9)Information about the limits on the number of candidates to be invited

Maximum number: 5
Objective criteria for choosing the limited number of candidates:

The Pre-Qualification Stage will incorporate questionnaires relating to:

— Organisational capacity to undertake the services defined.

— Relevant experience in provision of similar services and to similar scale.

— Comprehension of Scottish Water system requirements, implementation and maintenance.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Re: Lots — The ITN stage may be divided into lots relating to elements of the system requirements.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

In the pre-qualification stage, bidders will be required to demonstrate regulatory compliance as well as their capacity and capability to undertake the required services.

III.1.2)Economic and financial standing

Minimum level(s) of standards possibly required:

Applicants will be expected to be of sufficient financial and economic standing to support the anticipated contract value.

All applicants must complete the financial questions within the pre-qualification questionnaire and tender documents.

Financial standing relevant to the anticipated contract value will be determined by Scottish Water based on the response to the pre-qualification questionnaire and any further financial checks deemed necessary.

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents

III.1.4)Objective rules and criteria for participation

List and brief description of rules and criteria:

The PQQ stage is open to all bidders who can demonstrate regulatory compliance, capacity and capability to undertake the required services.

The PQQ evaluation will result in the scoring of questionnaire responses.

A maximum of five top scoring bidders will be invited to the Invitation To Negotiate (ITN) stage.

*** Bidders must hold intellectual property rights for any software offered in the ITN Stage ***.

III.1.5)Information about reserved contracts

III.1.6)Deposits and guarantees required:

Scottish Water reserves the right to require deposits, guarantees, bonds or other forms of appropriate security.

III.1.7)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

All prices quoted shall be in Sterling (UK) and all payments shall be made in Sterling (UK). Payment shall be made on the basis of completed services in accordance with the agreed contract rates, schedules and conditions of contract.

III.1.8)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

In the event of a group of companies submitting an accepted offer it will be necessary for each member of the group to sign an undertaking that each company in the group will be jointly and severally liable for the satisfactory performance of the contract.

III.2)Conditions related to the contract
III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

The contract will be monitored in accordance with a service level agreement established on commencement of the services.

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure


IV.1.1)Type of procedure

Negotiated procedure with prior call for competition
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 28/08/2017
Local time: 17:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 02/10/2017

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 4 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

The buyer is using PCS-Tender to carry out this procurement. Please note this is a separate website and if you are not registered, you must register via https://www.publictendersscotland.publiccontractsscotland.gov.uk

Scottish Water will not accept the ESPD. We will only accept a completed Scottish Water PQQ document.

This Notice does not preclude Scottish Water from issuing other notices for specific requirements.

Responses to the OJEU Notice will be evaluated and only successful applicants following PQQ evaluation will be invited to submit a tender.

Scottish Water reserves the right to divide the scope of the contract into lots at tender and contract award stages as it deems appropriate.

Applicants who fail to supply all of the information requested in response to this Notice or any resulting tender exercise may risk elimination.

The buyer is using PCS-Tender to conduct this PQQ exercise. The Project code is project_8895. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343

A sub-contract clause has been included in this contract. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363

(SC Ref:506886).

VI.4)Procedures for review

VI.4.1)Review body

Scottish Water
The Bridge, Buchanan Gate Business Park, Cumbernauld Road, Stepps
United Kingdom
Telephone: +44 1414147918
E-mail: ProcurementHelpline@scottishwater.co.ukInternet address:www.scottishwater.co.uk
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:



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