Tender for Shared Contact Centre Solution
Shared Contact centre platform Framework available for use by all Welsh Local Authorities.
United Kingdom-Barry: Software package and information systems
Section I: Contracting authority
I.1)Name and addresses
Civic Offices, Holton Road
Telephone: +44 1446700111
NUTS code: UKL22
Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0275
I.4)Type of the contracting authority
Section II: Object
Shared Contact Centre Solution
II.1.2)Main CPV code
II.1.3)Type of contract
Shared Contact centre platform framework available for use by all Welsh Local Authorities as detailed in the advert and documentation.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
The Vale of Glamorgan, Wrexham and Rhondda Cynon Taff Councils
II.2.4)Description of the procurement:
The Vale of Glamorgan, Wrexham and Rhondda Cynon Taf Councils (the Authority’s) wish to procure a shared contact centre platform (the platform) which will be open to those other contracting authorities listed below and within Appendix G of the tender documents.
1) Blaenau Gwent;
2) Bridgend County Borough Council;
3) Caerphilly County Borough Council;
4) City and County of Cardiff;
5) Carmarthenshire County Council;
6) Ceredigion County Council;
7) Conwy County Borough Council;
8) Denbighshire County Council;
9) Flintshire County Council;
10) Gwynedd County Council;
11) Isle of Anglesey County Council;
12) Merthyr Tydfil County Borough Council;
13) Monmouthshire County Council;
14) Neath Port Talbot County Borough Council;
15) Newport City Council;
16) Pembrokeshire County Council:
17) Powys County Council:
18) Rhondda Cynon Taf County Borough Council:
19) City and County of Swansea:
20) Torfaen County Borough Council:
21) Vale of Glamorgan Council:
22) Wrexham County Borough Council:
23) Welsh Government.
In other words all Welsh Local Authorities and Welsh Government can access this Framework Agreement although there is no guarantee that they will the Vale of Glamorgan Council has agreed to act as lead authority for this procurement.
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
36 months with the option to extend for a further 12 months
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Please note that 29/10 -02/11/2018 is the proposed schedule for any clarification meetings.
It should also be noted that the successful bidder appointed to the Framework will need to work with the Vale of Glamorgan council to ensure that telephony and workforce optimisation is in place by 1.2.2019.
Section III: Legal, economic, financial and technical information
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
This framework Procurement is being run through e-tenderwales.
The ITT reference is: itt_68635
Please direct any questions or queries through the e-tender Wales portal. We cannot accept or respond to any queries outside of the portal. The deadline for receipt of questions on the portal is 1.10.2018.
As stated this framework is open to all the Local Authorities in Wales and the Welsh Government and as listed in this advert and the tender documents.
Deadlines are stated in the ITT documents, however please note that should clarification meetings be required after tender submission then the week of 29 October to 02 November has been provisionally scheduled. Further details will be supplied if necessary.
Note: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=85144
Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority’s economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are:
Please see tender documents
Civic Offices, Holton Road
Telephone: +44 1446709767Internet address: http://www.valeofglamorgan.gov.uk
VI.5)Date of dispatch of this notice: