Tender for Telecare Call Monitoring Platform

Tender for Telecare Call Monitoring Platform

Technical platform to facilitate the 24/7 call monitoring operation for existing and new users of the Telecare/Carelink service.

United Kingdom-Wolverhampton: IT services: consulting, software development, Internet and support

2016/S 162-293136

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Wolverhampton City Council
Civic Centre, St Peters Square
For the attention of: Allison Robertson
WV1 1RL Wolverhampton
United Kingdom
E-mail: allison.robertson@wolverhampton.gov.uk

Internet address(es):

General address of the contracting authority: http://www.wolverhampton.gov.uk

Address of the buyer profile: http://www.wolverhampton.gov.uk

Electronic access to information: http://www.wolverhamptontenders.com

Electronic submission of tenders and requests to participate: http://www.wolverhamptontenders.com

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from:The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

General public services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Telecare Call Monitoring Platform.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services

NUTS code UKG3

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Wolverhampton City Council (WCC) is inviting tenders from suitably experienced organisations capable of providing a technical platform to facilitate the 24/7 call monitoring operation for existing and new users of the Telecare/Carelink service.
WCC is progressing an ambitious development of its services in line with the Care Act policy drivers. The objective will be to intervene and support people earlier, reduce, defer and delay the need for more intensive support to help people be as independent as possible.
Technology is increasingly being used to support individuals and carers at the heart of care and support delivery, across all client groups and care settings. An enhanced Telecare offer would build confidence for individuals and carers when returning home.
The expansion of the Better Care Technology offer is an integral part of the city’s ‘Promoting Independence policy’ and the ‘Home First Approach’ to support people to remain independent within their own home and community, with an objective to increase those benefitting from the service, currently c.4800 connections across the city, by an additional 3 000 new users by end of 2018.
The new model will provide one single offer to the wider public with the introduction of pro-active outbound calling to support individuals according to specific needs and to promote health and well-being messages and campaigns. This is a key requirement from the software solution provider which will build on the existing call handling system and support the delivery of an enhanced offer focusing on outcomes. WCC requires a technical platform that is aligned with the WCC’s ICT Strategy of adopting Cloud Hosted Solutions.

II.1.6)Common procurement vocabulary (CPV)

72000000, 48000000, 32000000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Wolverhampton City Council (WCC) is inviting tenders from suitably experienced organisations capable of providing a technical platform to facilitate the 24/7 call monitoring operation for existing and new users of the Telecare/Carelink service.
WCC is progressing an ambitious development of its services in line with the Care Act policy drivers. The objective will be to intervene and support people earlier, reduce, defer and delay the need for more intensive support to help people be as independent as possible.
Technology is increasingly being used to support individuals and carers at the heart of care and support delivery, across all client groups and care settings. An enhanced Telecare offer would build confidence for individuals and carers when returning home.
The expansion of the Better Care Technology offer is an integral part of the city’s ‘Promoting Independence policy’ and the ‘Home First Approach’ to support people to remain independent within their own home and community, with an objective to increase those benefitting from the service, currently c.4800 connections across the city, by an additional 3 000 new users by end of 2018.
The new model will provide one single offer to the wider public with the introduction of pro-active outbound calling to support individuals according to specific needs and to promote health and well-being messages and campaigns. This is a key requirement from the software solution provider which will build on the existing call handling system and support the delivery of an enhanced offer focusing on outcomes. WCC requires a technical platform that is aligned with the WCC’s ICT Strategy of adopting Cloud Hosted Solutions.
Estimated value excluding VAT:
Range: between 150 000 and 250 000 GBP

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

As set out in the Procurement Documents.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

As set out in the Procurement Documents.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Joint and several liability.
III.1.4)Other particular conditions
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: As set out in the Procurement Documents.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: As set out in the Procurement Documents.
Minimum level(s) of standards possibly required: As set out in the Procurement Documents.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
As set out in the Procurement Documents.
Minimum level(s) of standards possibly required:
As set out in the Procurement Documents.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

PP16029

IV.3.2)Previous publication(s) concerning the same contract

Prior information notice

Notice number in the OJEU: 2016/S 126-226522 of 2.7.2016

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

23.9.2016 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

in days: 120 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published: 60 months.

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

Interest in this tender opportunity should be expressed via the Council’s tendering portal www.wolverhamptontenders.com. The Council reserves the right to cancel the procurement and not to proceed with the Contract. The Council also reserves the right not to award a Contract or to award a contract for parts or part of the services only. The Council will not, under any circumstances, reimburse any expense incurred by contractors in preparing their tender submissions. Under this procurement the contractor is required to actively participate in the economic and social regeneration of the locality of and surrounding the place of delivery for the procurement. Accordingly, contract performance conditions may relate in particular to social and environmental considerations.

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

Director of Governance
Wolverhampton City Council, Civic Centre, St Peters Square
WV1 1RL Wolverhampton
United Kingdom
E-mail: legal.support@wolverhampton.gov.uk

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Precise information on deadline(s) for lodging appeals: The Council will incorporate a standstill period at the point when information on the proposed award of the contract is communicated to tenderers. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into. Aggrieved parties who have been harmed or at risk of harm by any breach of the Council’s obligations may take action in the High Court (England, Wales and Northern Ireland).
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

19.8.2016

 

Related Posts

NHS Messaging Services Contracts

Supply Vodafone Mobile Lines and Handsets

Call Handling Service for NHS England North

Webcasting – Soft Market Test

Enjoyed this post? Share it!