Tender for User Satisfaction Surveys

To carry out user satisfaction surveys and provide the resulting satisfaction data.

United Kingdom-Guildford: Survey services

2017/S 013-019711

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Joint Procurement Service for Surrey and Sussex Police
N/A
Surrey Police, Mount Browne, Sandy Lane
Guildford
GU3 1HG
United Kingdom
Contact person: Benjamin Hilliam
Telephone: +44 1483632083
E-mail: Benjamin.hilliam@surrey.pnn.police.uk
NUTS code: UKJ2

Internet address(es):Main address: http://www.surrey.police.uk/

Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/30091

I.2)Joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=18796&B=BLUELIGHT

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be submitted electronically via: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=18796&B=BLUELIGHT

Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Public order and safety

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Provision of User Satisfaction Surveys.

Reference number: JPS329

II.1.2)Main CPV code

79311000

II.1.3)Type of contract

Services

II.1.4)Short description:

The Police and Crime Commissioner for Surrey and the Police and Crime Commissioner for Sussex wish to select and appoint a suitable Contractor to carry out user satisfaction surveys and provide the resulting satisfaction data.

II.1.5)Estimated total value

Value excluding VAT: 240 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2)Description

II.2.1)Title:

II.2.2)Additional CPV code(s)

73110000

79311210

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

The purpose of the surveys is to obtain views of members of the public who have been in contact with Surrey Police and Sussex Police. This will include conducting Victim Satisfaction Surveys and Anti-Social Behaviour Surveys. Further information can be found in the tender documentation.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 210 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: yes

Description of renewals:

The contract period shall mean a period of one year, with an option for the Contracting Authority to extend the contract period by a further 24 months (in 12 month increments).

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents

III.1.5)Information about reserved contracts

III.2)Conditions related to the contract

III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes

IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 15/02/2017

Local time: 17:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 15/02/2017

Local time: 17:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

VI.3)Additional information:

VI.4)Procedures for review

VI.4.1)Review body

The Surrey Police & Crime Commissioner
Surrey Police, Mount Browne, Sandy Lane
Guildford
GU3 1HG
United Kingdom

VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

16/01/2017

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