Tender for Patient Self Service Kiosks

Tender for Patient Self Service Kiosks

The Trust is enter into a contract and issuing a tender for a patient self-service comprising of: a central server based application to handle patient check in and patient routing and which integrates to existing trusts systems; touch interface kiosks; reporting facilities from the system.

United Kingdom-Middlesbrough: Software package and information systems

2014/S 165-294553

Contract notice

Supplies

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

South Tees Hospitals NHS Foundation Trust
The James Cook University Hospital, Marton Road
Contact point(s): Finance and IT
For the attention of: ICT Project Manager
TS4 3BW Middlesbrough
UNITED KINGDOM
Telephone: +44 1642850850
E-mail: it_ojeu@stees.nhs.uk
Fax: +44 1642854167

Internet address(es):

General address of the contracting authority: http://southtees.nhs.uk/

Address of the buyer profile: http://www.mytenders.org/search/Search_AuthProfile.aspx?ID=AA0653

Electronic submission of tenders and requests to participate:https://www.cardea.nhs.uk/Cardea/DisplayModules/TradeModules/Negotiations/Opportunities/ViewOpportunityEvent.aspx?EventID=2795&Culture=en-GB

Further information can be obtained from: South Tees Hospitals NHS Foundation Trust
The James Cook University Hospital, Marton Road
For the attention of: ICT Project Manager
TS4 3BW Middlesbrough
UNITED KINGDOM
Telephone: +44 1642850850-55743
E-mail: it_ojeu@stees.nhs.uk

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: South Tees Hospitals NHS Foundation Trust
TS4 3BW
UNITED KINGDOM
Internet address: https://www.cardea.nhs.uk/Cardea/DisplayModules/TradeModules/Negotiations/Opportunities/ViewOpportunityEvent.aspx?EventID=2795&Culture=en-GB

Tenders or requests to participate must be sent to: South Tees Hospitals NHS Foundation Trust
The James Cook University Hospital, Marton Road
TS4 3BW Middlesbrough
UNITED KINGDOM
Telephone: +44 1642850850-53803
Fax: +44 1642854936
Internet address: https://www.cardea.nhs.uk/Cardea/DisplayModules/TradeModules/Negotiations/Opportunities/ViewOpportunityEvent.aspx?EventID=2795&Culture=en-GB

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Health

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Patient Self Service Kiosks.

II.1.2)Type of contract and location of works, place of delivery or of performance

Supplies
Purchase
Main site or location of works, place of delivery or of performance: South Tees Hospitals NHS Foundation Trust.

NUTS code UKC12

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

The Trust is enter into a contract and issuing a tender for a patient self-service comprising of:
— a central server based application to handle patient check in and patient routing and which integrates to existing trusts systems;
— touch interface kiosks;
— reporting facilities from the system;
— implementation and support services for the above.
Flexibility of the system to add on:
— a web public portal for patient access to their outpatient appointments;
— a combined web portal function and patient feedback survey function;
Suppliers are asked to provide details on their capability to provide these and any other services in this area.
The issuing of the tender will be subject to the market being able to deliver an economically advantageous solution.

II.1.6)Common procurement vocabulary (CPV)

48000000481000004820000048222000722124454844500048614000488100003019560048813100488142004890000072600000,72266000721000007221210072222300724160003023000072590000516111105161112030192170302313203171131048814000,72500000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Estimated value excluding VAT:
Range: between 100 000 and 400 000 GBP

II.2.2)Information about options

Options: yes
Description of these options: Web Portal.
Mobile Application.
SMS Messaging.
Other areas of the Trust in addition to Outpatients.
The trust reserve the right to add additional options upon issuing tender documentation.

II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: (1) All candidates will be required to produce a certificate or declaration demonstrating that they are not bankrupt or the subject of an administration order, are not being wound-up, have not granted a trust deed, are not the subject of a petition presented for sequestration of their estate, have not had a receiver, manager or administrator appointed and are not otherwise apparently insolvent.
(2) All candidates will be required to produce a certificate or declaration demonstrating that the candidate, their directors, or any other person who has powers of representation, decision or control of the candidate has not been convicted of conspiracy, corruption, bribery, or money laundering. Failure to provide such a declaration will result in the candidate being declared ineligible and they will not be selected to participate in this procurement process.
(3) All candidates will be required to produce a certificate or declaration demonstrating that they have not been convicted of a criminal offence relating to the conduct of their business or profession.
(4) All candidates will be required to produce a certificate or declaration demonstrating that they have not committed an act of grave misconduct in the course of their business or profession.
(5) All candidates must comply with the requirements of the State in which they are established, regarding registration on the professional or trade register.
(6) Any candidate found to be guilty of serious misrepresentation in providing any information required, may be declared ineligible and not selected to continue with this procurement process.
(7) All candidates will have to demonstrate that they are licensed, or a member of the relevant organisation, in the State where they are established, when the law of that State prohibits the provision of the services, described in this notice, by a person who is not so licensed or who is not a member of the relevant organisation.
(8) All candidates will be required to produce a certificate or declaration demonstrating that they have fulfilled obligations relating to the payment of social security contributions under the law of any part of the United Kingdom or of the relevant State in which the candidate is established.
(9) All candidates will be required to produce a certificate or declaration demonstrating that they have fulfilled obligations relating to the payment of taxes under the law of any part of the United Kingdom or of the relevant State in which the economic operator is established.
The above information needs to be submitted at PQQ stage.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: (1) All candidates will be required to provide a reference from their bank.
(2) All candidates will be required to provide evidence of relevant professional risk indemnity insurance.
(3) All candidates will be required to provide a statement, covering the 3 previous financial years including the overall turnover of the candidate and the turnover in respect of the activities which are of a similar type to the subject matter of this notice.
(4) All candidates will be required to provide statements of accounts or extracts from those accounts relating to their business.
The above information needs to be submitted at PQQ stage.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
(1) A statement of the candidate’s average annual number of staff and managerial staff over the previous 3 years.
(2) Details of the educational and professional qualifications of their managerial staff; and those of the person(s) who would be responsible for providing the services or carrying out the work or works under the contract.
(3) All candidates will be required to provide certification from an independent body attesting conformity to environmental management standards in accordance with the Community Eco-Management and Audit Scheme (EMAS); or the European standard BS EN ISO 14001.
(4) A statement of the principal goods sold or services provided by the supplier or the services provider in the past 3 years, detailing the dates on which the goods were sold or the services provided; the consideration received; the identity of the person to whom the goods were sold or the services were provided.
(5) A check may be carried out by the contracting authority or by a competent official body of the State in which the candidate is established, to verify the technical capacity of the candidate; and if relevant, on the candidates study and research facilities and quality control measures.
(6) A statement of the candidate’s technical facilities; measures for ensuring quality; and their study and research facilities.
(7) An indication of the proportion of the contract which the services provider intends possibly to subcontract.
(8) A statement of the technicians or technical services available to the candidate to carry out the work under the contract; or be involved in the production of goods or the provision of services under the contract; particularly those responsible for quality control, whether or not they are independent of the candidate.
(9) A list of works carried out over the past 5 years, detailing the value of the consideration received; when and where the work or works were carried out; and whether they were carried out according to the rules of the trade or profession and properly completed.
The above information needs to be submitted at PQQ stage.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 5
Objective criteria for choosing the limited number of candidates: This is to be based on a scoring criteria to be issued with PQQ.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

B3858

IV.3.2)Previous publication(s) concerning the same contract

Prior information notice

Notice number in the OJEU: 2014/S 126-223960 of 4.7.2014

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

29.9.2014 – 12:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

17.11.2014

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds

VI.3)Additional information

All expressions of interest must be made via Cardea, the Trusts esourcing portal by following the following link:

https://www.cardea.nhs.uk/Cardea/DisplayModules/TradeModules/Negotiations/Opportunities/ViewOpportunityEvent.aspx?EventID=2795&Culture=en-GB

Short description of the contract or purchase(s)
The Trust runs The James Cook University Hospital in Middlesbrough and the Friarage Hospital in Northallerton providing district general hospital services for:
— Around 278 000 people living in Middlesbrough and the local authority area of Redcar and Cleveland,
— 138 600 people in an area stretching from the North Yorkshire Moors to the central Pennines, the borders of York District in the south and the borders of Darlington in the North.
We also welcomed community services from Hambleton, Richmondshire, Middlesbrough and Redcar and Cleveland into the trust in April 2011 including services at:
— Redcar Primary Care Hospital,
— Guisborough Primary Care Hospital,
— Carter Bequest Hospital in Middlesbrough,
— East Cleveland Primary Care Hospital in Brotton,
— The Rutson Rehabilitation Unit in Northallerton,
— Friary Community Hospital in Richmond,
— Lambert Memorial Community Hospital in Thirsk.
Our workforce of almost 9 000 (including community services) also provides a range of specialist regional services to 1.500 000 people in the Tees Valley and parts of Durham, North Yorkshire and Cumbria, with a particular expertise in heart disease, trauma, neurosciences, renal services, cancer services and spinal injuries.
We are continuing to build on our links with the Universities of Teesside, Durham and Newcastle and have a purpose-built academic centre with medical students and nursing and midwifery students doing their clinical placements on site.
The Trust is also the host site for the County Durham and Tees Valley Local Clinical Research Network and a host site for the North East Research Design Service, reaffirming our commitment to training, life-long learning and research.
At the Friarage Hospital, we also host the Ministry of Defence Hospital Unit, a partnership which has gone from strength to strength.
The independent Dr Foster Hospital Guide has ranked us as one of the best in the country for patient safety, we are one of only a handful of trusts to be named a ‘United Kingdom Top 40 Hospital’ for 10 years running and the Care Quality Commission rates us as ‘excellent’ for the quality of services we provide.
The Trust is looking for a strategic partner to provide innovative solutions that are adaptable and extendable to enable and support healthcare delivery. These solutions must support a shared pathway of care health care.
The strategic partner must demonstrate the necessary expertise, experience and track record of delivering large scale IT and change management programmes. Any supply models will be considered.
At the PQQ stage, suppliers will be required to complete written proposals giving details of their capability to meet the trust’s requirements as set out in the OJEU, and including details of reference sites. A short list of no more than 5 suppliers meeting the criteria set out in the PQQ will be taken forward to the next stage.
At each stage throughout the negotiation process the trust reserves the right to reduce the number of bidders based on set criteria. Suppliers will then be asked to submit best and final offers.
Final contract award with be based on the most economically advantageous tender.
Suppliers are requested to note that the James Cook University site is a PFI and therefore any proposal put forward that requires changes to the building infrastructure will need to involve the PFI partner Endeavour.
Main description
The Trust is looking to procure a patient self-service comprising of:
a central server based application to handle patient self-service check in and patient routing and which integrates to existing trusts systems;
patient calling;
touch interface kiosks;
reporting facilities from the system;
referral to treat monitoring;
implementation and support services for the above;
workflow analysis and redesign;
a web public portal for patient access to their outpatient appointments;
a combined web portal function and patient feedback survey function;
clinical pre admission surveys;
barcoding reading from patient communications;
patient way finding;
reminder services;
clinic scheduling
The trust may add additional services when the tender is submitted. The trust may not implement all of these services in the first phase of the implementation.
The trust reserves the right the cancel the procurement at any point and will not be liable for any costs incurred.
Additional information section:
The Trust currently has around 810 000 outpatient appointments annually, across 53 separate areas. The Trust has identified a requirement to automate some patient check in and patient flow processes to release staff to support patients during their care, and ensure that outcomes are recorded and re-appointments are accommodated in a timely fashion in order to secure the Trusts income.
Suppliers will be expected to work with the trust to implement a proof of concept prior to full rollout. Rollout will only continue provided the trial is successful. Further details of the trial and the overall procurement process will be provided during at a later stage.
The trust reserves the right to rollout the solution to other departments, sites or organisations as required.
(MT Ref:139429)

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

27.8.2014

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