Tender for Revenues and Benefits System

Tender for Revenues and Benefits System

The Transactional Service Centre – Assessment Centre and Billing and Debt are procuring a back office processing system for revenues and benefits.

United Kingdom-Chester: Software package and information systems

2018/S 011-020947

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Cheshire West and Chester
HQ, 58 Nicholas Street
Chester
CH1 2NP
United Kingdom
Contact person: Mr Julian Ablett
Telephone: +44 1244972952
E-mail: julian.ablett@cheshirewestandchester.gov.uk
NUTS code: UKD
Internet address(es):Main address: http://www.cheshirewestandchester.gov.uk/

Address of the buyer profile: http://www.cheshirewestandchester.gov.uk/

I.2)Joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://procontract.due-north.com/Advert/Index?advertId=3ffe82ce-e7f5-e711-80e8-005056b64545
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://procontract.due-north.com/Advert/Index?advertId=3ffe82ce-e7f5-e711-80e8-005056b64545

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Revenues and benefits system

Reference number: DN316798

II.1.2)Main CPV code

48000000

II.1.3)Type of contract

Services

II.1.4)Short description:

Cheshire West and Chester Council aims to be an excellent Authority, providing easy to use digital technology for residents whilst still supporting our most vulnerable customers. This procurement is in line with our vision to be the best, through securing complementary, integrated systems and easy to use self- service tools for a great customer experience.

The Transactional Service Centre – Assessment Centre and Billing and Debt are procuring a back office processing system for revenues and benefits.

The processing system will be used to record liable person details, this will include residents and businesses in order to bill for Council Tax, Non Domestic Rates (NDR) and Business Improvement Districts (BIDS). It will be able to award discounts and exemptions, conduct enforcement and recovery proceedings in line with legislation.

II.1.5)Estimated total value

Value excluding VAT: 800 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

48000000

II.2.3)Place of performance

NUTS code: UKD

II.2.4)Description of the procurement:

Cheshire West and Chester Council aims to be an excellent Authority, providing easy to use digital technology for residents whilst still supporting our most vulnerable customers. This procurement is in line with our vision to be the best, through securing complementary, integrated systems and easy to use self- service tools for a great customer experience.

The Transactional Service Centre – Assessment Centre and Billing & Debt are procuring a back office processing system for Revenues and Benefits.

The processing system will be used to record liable person details, this will include residents and businesses in order to bill for Council Tax, Non Domestic Rates (NDR) and Business Improvement Districts (BIDS). It will be able to award discounts and exemptions, conduct enforcement and recovery proceedings in line with legislation.

It will also be a Benefits processing system where it will be used to calculate entitlement to and award Housing Benefits and Free School Meals in line with legislation and Council Tax Support and Discretionary Funds in line with the local schemes.

The requirements are split into the following categories:

– Core systems.

– Core benefits.

– Education benefits.

– Local welfare assistance.

– Fraud.

– Blue badges.

– Core Council Tax.

– Core NDR.

– End of year.

– Implementation.

– Ongoing support / help desk.

– Selfservice / digital.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/04/2018
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 14/02/2018
Local time: 10:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 14/02/2018
Local time: 10:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Cheshire West and Chester Council
HQ Building, 58 Nicholas Street
Chester
CH1 2NP
United Kingdom
Telephone: +44 1244972952
E-mail: julian.ablett@cheshirewestandchester.gov.ukInternet address:www.cheshirewestandchester.gov.uk
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

15/01/2018

 

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