Tender for Social Care Information System
Norfolk County Council wishes to enter into a contract for the provision of a joined-up social care information system for Adults, Children’s, Finance and Contracts.
United Kingdom-Norwich: Software package and information systems
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Norfolk County Council
County Hall, Martineau Lane
Contact point(s): Procurement Team
For the attention of: Joan Murray
NR1 2SG Norwich
General address of the contracting authority: www.norfolk.gov.uk
Address of the buyer profile: https://in-tendhost.co.uk/norfolkcc/aspx/Home
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
I.4)Contract award on behalf of other contracting authorities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Norwich.
NUTS code UKH13
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s)
The introduction of a new system will form the platform on which savings and integration can be developed with our many partner agencies, and on which service improvements can be delivered for our 3 000+ system users and the community we serve.
II.1.6)Common procurement vocabulary (CPV)
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.9)Information about variants
II.2.1)Total quantity or scope:
The introduction of a new system will form the platform on which savings and integration can be developed with our many partner agencies, and on which service improvements can be delivered for our 3,000+ system users and the community we serve. The County Council strategy has informed the following key priorities for the project:
— Integration with Health and other partners is key, reflecting our integrated commissioning and delivery in Adults, including direct working together under section 75, and the new locality-based multi-agency hub approach in Children’s.
— Supporting vulnerable people — the solution must be an enabler for our corporate outcome framework — that all vulnerable people who live, work, learn and are cared for will be safe; and that vulnerable people are more resilient and independent.
— Simplicity with straightforward recording, automated work-flows and readily accessible information, in order to improve efficiency and release practitioner time while supporting our compliance with relevant legislation.
— Information and our use of it drives the system; information sharing with partners underpins commissioning and delivery within a ‘whole system’ approach. We also need to make citizens’ own records more accessible to them.
— Transformation — from the national ‘Personalised Health and Care 2020’ digital roadmap through to local initiatives, we will require a system and supplier that are flexible and offer innovative solutions.
— Our strategic ICT&IM architecture requires integration of the social care system — with Identity Management, the Information Hub, Records Management, Customer Relationship Management, portals, and a granular access control model — in order to support the corporate programme and exploit wider benefits.
We are therefore looking to work with a supplier who has the capability to deliver to this agenda, respond to government and legislative changes and develop the product innovatively.
II.3)Duration of the contract or time limit for completion
Section III: Legal, economic, financial and technical information
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service
Section IV: Procedure
IV.1.1)Type of procedure
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
Prior information notice
Notice number in the OJEU: 2016/S 047-078223 of 8.3.2016
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about European Union funds
This procurement will be managed electronically via the Council’s e-procurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles Once registered you will be able to see the procurement project under the ‘tenders’ section and ‘express an interest’ to view the documentation. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing firstname.lastname@example.org
VI.4.2)Lodging of appeals
Proceedings must be brought within 30 days from the date of knowledge (the date on which the economic operator first knew or ought to have known that grounds for starting the proceedings had arisen) unless the Court considers that there is good reason for extending the period within which proceedings may be brought, in which case the Court may extend that period up to a maximum of 3 months from the date of knowledge.
VI.5)Date of dispatch of this notice: