Tender for Telecare and Telehealth Services

Tender for Telecare and Telehealth Services

Telecare products support individuals or groups of individuals in their independent living, actively managing any associated risks.

United Kingdom-Warrington: Health and social work services

2015/S 019-030713

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Procurement for Housing
2 Olympic Way, Woolston Grange Avenue, Birchwood
For the attention of: Leisa Hewitt
WA2 0YL Warrington
UNITED KINGDOM
Telephone: +44 8458645100
E-mail: lhewitt@cel.co.uk
Fax: +44 8458645115

Internet address(es):

General address of the contracting authority: http://www.procurementforhousing.co.uk

Address of the buyer profile: http://www.mytenders.org/search/Search_AuthProfile.aspx?ID=AA26067

Electronic access to information: www.mytenders.org

Electronic submission of tenders and requests to participate: www.mytenders.org

Further information can be obtained from: Procurement for Housing
2 Olympic Way, Woolston Grange Avenue, Birchwood
For the attention of: Leisa Hewitt
WA2 0YL Warrington
UNITED KINGDOM
Telephone: +44 8458645100
Fax: +44 8458645115
Internet address: http://www.procurementforhousing.co.uk

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Procurement for Housing
2 Olympic Way, Woolston Grange Avenue, Birchwood
For the attention of: Leisa Hewitt
WA2 0YL Warrington
UNITED KINGDOM
Telephone: +44 8458645100
Fax: +44 8458645115
Internet address: http://www.procurementforhousing.co.uk

Tenders or requests to participate must be sent to: Procurement for Housing
2 Olympic Way, Woolston Grange Avenue, Birchwood
For the attention of: Leisa Hewitt
WA2 0YL Warrington
UNITED KINGDOM
Telephone: +44 8458645100
Fax: +44 8458645115
Internet address: http://www.procurementforhousing.co.uk

I.2)Type of the contracting authority

Other: Procurement Consortium

I.3)Main activity

General public services
Health
Housing and community amenities
Education

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

http://www.procurementforhousing.co.uk/who-we-are/members/

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Telecare, Telehealth and Associated Products and Services.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 27: Other services
Main site or location of works, place of delivery or of performance: Throughout England, Wales and Northern Ireland.

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement

II.1.4)Information on framework agreement

Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 40

Duration of the framework agreement

Duration in months: 48

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 2 000 000 and 45 000 000 GBP

II.1.5)Short description of the contract or purchase(s)

Telecare products support individuals or groups of individuals in their independent living, actively managing any associated risks. This is carried out through the use of remote monitoring, detection, location, response, prevention and/or mitigation of risks. These products are positioned at people, cares and support staff who need any type of external support (e.g. housing services, social care, and/or health services. To keep living independently (e.g. those with physical or learning disabilities mental health problems, the frail and older people, children, young adults or people who may have dementia or epileptic seizures). Telecare uses a combination of alarms and sensors linked to a communications device to enable remote monitoring. They may be used in conjunction with the wider array of standalone equipment or systems based devices to help people live independently.

Note: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site athttp://www.myTenders.org/Search/Search_Switch.aspx?ID=147392

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available athttp://www.myTenders.org/sitehelp/help_guides.aspx

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

II.1.6)Common procurement vocabulary (CPV)

85000000, 85141000, 85100000, 44221200, 35120000, 35100000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Telecare products support individuals or groups of individuals in their independent living, actively managing any associated risks. This is carried out through the use of remote monitoring, detection, location, response, prevention and/or mitigation of risks. These products are positioned at people, cares and support staff who need any type of external support (e.g. housing services, social care, and/or health services. To keep living independently (e.g. those with physical or learning disabilities mental health problems, the frail and older people, children, young adults or people who may have dementia or epileptic seizures). Telecare uses a combination of alarms and sensors linked to a communications device to enable remote monitoring. They may be used in conjunction with the wider array of standalone equipment or systems based devices to help people live independently.
Estimated value excluding VAT:
Range: between 2 000 000 and 45 000 000 GBP

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 48 (from the award of the contract)

Information about lots

Lot No: 6Lot title: Fire alarm equipment and emergency lighting

1)Short description

The scope of this Contract is for the preventative Full Comprehensive Maintenance of the various installations situated within the contracting authorities premises. The maintenance of these installations is to be carried out in order to keep the system and components in good, safe working order and adjustment, which may only be achieved through regular preventative care.

2)Common procurement vocabulary (CPV)

35100000

3)Quantity or scope

The scope of this Contract is for the preventative Full Comprehensive Maintenance of the various installations situated within the contracting authorities premises. The maintenance of these installations is to be carried out in order to keep the system and components in good, safe working order and adjustment, which may only be achieved through regular preventative care.
Estimated value excluding VAT:
Range: between 100 000 and 2 500 000 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 7Lot title: Door entry systems, installation and maintenance

1)Short description

Supply, installation, maintenance, technical architecture and system design, project management, and support for equipment, commodity and managed service.

2)Common procurement vocabulary (CPV)

44221200

3)Quantity or scope

Supply, installation, maintenance, technical architecture and system design, project management, and support for equipment, commodity and managed service.
Estimated value excluding VAT:
Range: between 100 000 and 2 500 000 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 8Lot title: CCTV System, Camera Images

1)Short description

Supply, installation, maintenance, technical architecture and system design, project management, and support for equipment, commodity and managed service.

2)Common procurement vocabulary (CPV)

35120000

3)Quantity or scope

Supply, installation, maintenance, technical architecture and system design, project management, and support for equipment, commodity and managed service.
Estimated value excluding VAT:
Range: between 100 000 and 2 500 000 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 2Lot title: Telehealth Products to include Telecare Services

1)Short description

Telehealth Services:
Telehealth products support remote health and wellbeing management through exchange of information between health professional/authorised staff and the patient outside of a clinical setting (typically at home) to assist in diagnosis and management. These products are aimed at helping people manage their short or long term health conditions in a community environment, e.g. those with long term conditions such as diabetes, stroke, heart failure and chronic obstructive pulmonary disease, or short term surveillance as part of post-operative care in a supported discharge service.

2)Common procurement vocabulary (CPV)

85000000, 85141000, 85100000

3)Quantity or scope

Telehealth Services:
Telehealth products support remote health and wellbeing management through exchange of information between health professional/authorised staff and the patient outside of a clinical setting (typically at home) to assist in diagnosis and management. These products are aimed at helping people manage their short or long term health conditions in a community environment, e.g. those with long term conditions such as diabetes, stroke, heart failure and chronic obstructive pulmonary disease, or short term surveillance as part of post-operative care in a supported discharge service.
Estimated value excluding VAT:
Range: between 500 000 and 10 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 4Lot title: Managed Services

1)Short description

This lot offers managed services for the design, installation, modification and support of products and services (in lots 1 to 4 inclusive) and the creation of related media content. Managed services must have as its main objective the provision of services relating to telecare, telehealth or telecoaching. Any products and services required to deliver the managed service must be drawn from the products and services within lots 1-4 (subject to periodic review of those products and services).

2)Common procurement vocabulary (CPV)

85000000, 85141000, 85100000

3)Quantity or scope

This lot offers managed services for the design, installation, modification and support of products and services (in lots 1 to 4 inclusive) and the creation of related media content. Managed services must have as its main objective the provision of services relating to telecare, telehealth or telecoaching. Any products and services required to deliver the managed service must be drawn from the products and services within lots 1-4 (subject to periodic review of those products and services).
Estimated value excluding VAT:
Range: between 500 000 and 10 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 5Lot title: Monitoring Services

1)Short description

This lot offers a complete monitoring service that can aid independent living and play a vital role as part of a package that provides support for people. As well as personal emergency alarms, individuals can have additional sensors that monitor a range of variables including: temperature, movement, wandering (particularly useful for people with cognitive impairment), or data reporting leaks from gas type devices.

2)Common procurement vocabulary (CPV)

85000000, 85141000, 85100000

3)Quantity or scope

This lot offers a complete monitoring service that can aid independent living and play a vital role as part of a package that provides support for people. As well as personal emergency alarms, individuals can have additional sensors that monitor a range of variables including: temperature, movement, wandering (particularly useful for people with cognitive impairment), or data reporting leaks from gas type devices.
Estimated value excluding VAT:
Range: between 100 000 and 5 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 1Lot title: Telecare Products and Telecare Services

1)Short description

Telecare products support individuals or groups of individuals in their independent living, actively managing any associated risks through the assessment of individual’s needs, installation, operation (hosting, monitoring and response), maintenance and removal (including re-cycling and disposal) involving the use of telecare products ( as defined in Lot 1). These services are positioned at people, social care and /or health services) to keep living independently (e.g. those with physical or learning disabilities, mental health problems, the frail and older people, children, young adults or people who may have dementia or epileptic seizures).
Within Lot 1 Telecare services include, but are not limited to:
— Assessment;
— Call Monitoring;
— Identification of suitable services;
— Installation;
— Maintenance;
— Response services/home visits;
— Review services.

2)Common procurement vocabulary (CPV)

85000000, 85141000, 85100000

3)Quantity or scope

Telecare products support individuals or groups of individuals in their independent living, actively managing any associated risks through the assessment of individual’s needs, installation, operation (hosting, monitoring and response), maintenance and removal (including re-cycling and disposal) involving the use of telecare products ( as defined in Lot 1). These services are positioned at people, social care and /or health services) to keep living independently (e.g. those with physical or learning disabilities, mental health problems, the frail and older people, children, young adults or people who may have dementia or epileptic seizures).
Within Lot 1 Telecare services include, but are not limited to:
— Assessment;
— Call Monitoring;
— Identification of suitable services;
— Installation;
— Maintenance;
— Response services/home visits;
— Review services.
Estimated value excluding VAT:
Range: between 500 000 and 10 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 3Lot title: Telecoaching Products and Services

1)Short description

Within Lot 3, telecoaching products and services include but not limited to:
— Video/audio conferencing between patient/clients in the community and clinician/ care services to support the delivery of health and social care;
— Health coaching using telephone or video conferencing;
— Public access health kiosks providing personal health checks and health information;
— Related installation, hoisting, operation and maintenance;
— Content provision e.g. education/coaching material/patient course provision;
— Including all peripherals, consumables and literature directly related to the above telecoaching products and services.
— The scope of further products or services should be limited to those which fall within one of the lots definitions. The following is not within scope:
— Cognitive Behavioural Therapy (CBT) applications.

2)Common procurement vocabulary (CPV)

85000000, 85141000, 85100000

3)Quantity or scope

Within Lot 3, telecoaching products and services include but not limited to:
— Video/audio conferencing between patient/clients in the community and clinician/ care services to support the delivery of health and social care;
— Health coaching using telephone or video conferencing;
— Public access health kiosks providing personal health checks and health information;
— Related installation, hoisting, operation and maintenance;
— Content provision e.g. education/coaching material/patient course provision;
— Including all peripherals, consumables and literature directly related to the above telecoaching products and services.
— The scope of further products or services should be limited to those which fall within one of the lots definitions. The following is not within scope:
— Cognitive Behavioural Therapy (CBT) applications.
Estimated value excluding VAT:
Range: between 100 000 and 2 500 000 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: (1) All candidates will be required to produce a certificate or declaration demonstrating that they are not bankrupt or the subject of an administration order, are not being wound-up, have not granted a trust deed, are not the subject of a petition presented for sequestration of their estate, have not had a receiver, manager or administrator appointed and are not otherwise apparently insolvent.
(2) All candidates will be required to produce a certificate or declaration demonstrating that the candidate, their directors, or any other person who has powers of representation, decision or control of the candidate has not been convicted of conspiracy, corruption, bribery, or money laundering. Failure to provide such a declaration will result in the candidate being declared ineligible and they will not be selected to participate in this procurement process.
(3) All candidates will be required to produce a certificate or declaration demonstrating that they have not been convicted of a criminal offence relating to the conduct of their business or profession.
(4) All candidates will be required to produce a certificate or declaration demonstrating that they have not committed an act of grave misconduct in the course of their business or profession.
(5) All candidates must comply with the requirements of the State in which they are established, regarding registration on the professional or trade register.
(6) Any candidate found to be guilty of serious misrepresentation in providing any information required, may be declared ineligible and not selected to continue with this procurement process.
(7) All candidates will have to demonstrate that they are licensed, or a member of the relevant organisation, in the State where they are established, when the law of that State prohibits the provision of the services, described in this notice, by a person who is not so licensed or who is not a member of the relevant organisation.
(8) All candidates will be required to produce a certificate or declaration demonstrating that they have fulfilled obligations relating to the payment of social security contributions under the law of any part of the United Kingdom or of the relevant State in which the candidate is established.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: (1) All candidates will be required to provide a reference from their bank.
(2) All candidates will be required to provide evidence of relevant professional risk indemnity insurance.
(3) All candidates will be required to provide a statement, covering the 3 previous financial years including the overall turnover of the candidate and the turnover in respect of the activities which are of a similar type to the subject matter of this notice.
(4) All candidates will be required to provide statements of accounts or extracts from those accounts relating to their business.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
(1) All candidates will be required to provide certification from an independent body attesting conformity to environmental management standards in accordance with the Community Eco-Management and Audit Scheme (EMAS); or the European standard BS EN ISO 14001.
(2) All candidates will be required to provide certification drawn up by an independent body attesting the compliance of the economic operator with quality assurance standards based on the relevant European standards.
(3) An indication of the proportion of the contract which the services provider intends possibly to subcontract.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 40
Objective criteria for choosing the limited number of candidates: As stated in the tender documents.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

LH-2015-1
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

23.2.2015 – 12:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

6.3.2015

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds

VI.3)Additional information

Evaluation Price — 120 GBP.
Terms and method of Payment — The fee of 120 GBP is inclusive of VAT, is non-refundable and is required for the PQQ documentation to be evaluated. Submissions received without payment will not be evaluated and will be excluded from the tender process.
Cheques should be made payable to CEL Procurement Ltd, and sent for the attention of David Mortimer to CEL Procurement Ltd, 2 Olympic Way, Woolston Grange Avenue, Birchwood, Warrington, WA2 0YL.
Cheques should be clearly marked on the reverse with ‘Telecare PQQ’ BACS and other payment methods are available on request.
This document has an internal reference of LH/2015/-1
(MT Ref:147392).
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

23.1.2015

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