Tender for Telephone and Contact Centre System

Tender for Telephone and Contact Centre System

Procurement of telephone and contact centre system SBHG is seeking formal expressions of interest from potential contractors wishing to participate in the proposed contract for telephone and contact centre system.

United Kingdom-London: Telecommunications equipment and supplies

2017/S 240-498361

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Shepherds Bush Housing Group
Mulliner House, Flanders Road
London
W4 1NN
United Kingdom
Contact person: Martin Man
Telephone: +44 2089964217
E-mail: martin.man@sbhg.co.uk
Fax: +44 2089964242
NUTS code: UKI3Internet address(es):Main address: https://in-tendhost.co.uk/sbhg

Address of the buyer profile: http://www.sbhg.co.uk

I.2)Joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://in-tendhost.co.uk/sbhg
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://in-tendhost.co.uk/sbhg
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Tender for Telephone and Contact Centre System

Reference number: IS0014

II.1.2)Main CPV code

32500000

II.1.3)Type of contract

Services

II.1.4)Short description:

Procurement of telephone and contact centre system SBHG is seeking formal expressions of interest from potential contractors wishing to participate in the proposed contract for telephone and contact centre system. Contractors that would like to take part in this tender process are invited to register on SBHA procurement portal In-tend via URL link https://in-tendhost.co.uk/sbhg After registration, they would get access to full information and all the documents. When the tender documents have been made available, involved suppliers will receive notification via email and the tender documents can be accessed from the my tenders area of this website and selecting the view details button of this project. Please allow sufficient time to make your return as late returns will not be permitted. Any questions relating to this tender should be made via correspondence on the website and can be addressed to the main contact as shown in the details above.

II.1.5)Estimated total value

Value excluding VAT: 455 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKI3
Main site or place of performance:

Mulliner House London.

II.2.4)Description of the procurement:

SBHG is seeking formal expression of interest from potential suppliers for tender for telephone and contact centre system. Suppliers that would like to take part are invited to express interest through our procurement portal https://in-tendhost.co.uk/sbhg Upon which they would be given full access to the tender documentation.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 455 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/06/2018
End: 31/05/2023
This contract is subject to renewal: yes
Description of renewals:

After expiry of initial term of 5 years, the contract can be extended for another 2 years (1 + 1 year).

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged minimum number: 8
Maximum number: 10
Objective criteria for choosing the limited number of candidates:

See SQ document.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

Refer to SQ document.

III.1.2)Economic and financial standing

List and brief description of selection criteria:

Refer to SQ document.

Minimum level(s) of standards possibly required:

Refer to SQ document.

III.1.3)Technical and professional ability

List and brief description of selection criteria:

Refer to SQ document.

Minimum level(s) of standards possibly required:

Refer to SQ document.

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 15/01/2018
Local time: 17:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic payment will be used
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Shepherds Bush Housing Association
W4 1NN
London
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

11/12/2017

 

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