Tender to Provide Debt and Legal Services Across Scotland and England

Tender to Provide Debt and Legal Services Across Scotland and England

Lot 1 – Debt Collection services. — Lot 2 – Legal Debt Recovery services.

United Kingdom-Edinburgh: Legal services

2016/S 147-266695

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Scottish Water Business Stream Limited
7 Lochside View
Contact point(s): Procurement
EH12 9DH Edinburgh
United Kingdom
E-mail: procurement@business-stream.co.uk

Internet address(es):

General address of the contracting authority: http://www.business-stream.co.uk/

Address of the buyer profile: https://in-tendhost.co.uk/business-stream/aspx/Home

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local sub-divisions
I.3)Main activity

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Debt and Legal Services.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 21: Legal services
Main site or location of works, place of delivery or of performance: UK Wide.

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement

II.1.4)Information on framework agreement

Framework agreement with several operators

Duration of the framework agreement

Duration in years: 3

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 3 500 000 and 5 000 000 GBP

II.1.5)Short description of the contract or purchase(s)

The scope of this project is to provide the following services for Business Stream’s customer base across Scotland and England:
— Lot 1 — Debt Collection services.
— Lot 2 — Legal Debt Recovery services.
Lot 1 — Debt Collection Services
It is anticipated that the Total Contract Value will be in the region of 1 500 000 GBP to 2 000 000 GBP over the 3 years for England and Scotland.
The successful tenderer(s) will be required to provide the following services:
— Debt Collection services for live and closed accounts;
— White label early and/or late arrears collections.
Past volumes of accounts allocated for external activity with Debt Collections Agents:
DCA Volumes 2015 – 2016 Volume Value
Total accounts: 16 105, 17 600 000 GBP.
Live accounts: 11 860, 13 500 000 GBP.
Closed accounts: 4 245, 4 000 000 GBP.
Past volumes are not indicative of future volumes as Business Stream adopts a continuous improvement culture which will drive changes to the end-to-end recovery process. This may change the volume, value and timing of accounts being placed with a debt collection agent for trace or collect activity. The above volumes are solely based on Business Streams Scotland Customer base.
Business stream want to work with flexible partners that can offer innovative and scalable solutions to meet our business challenges which include:
— Being the provider of last resort which limits our ability to refuse to supply premises/customers which may be deemed as high risk;
— Majority of our debt being linked to sole trader/SME accounts

— Confirmation of the introduction of Vacant Premise Charging from 1.4.2018 — consultation paper is here http://www.gov.scot/Resource/0047/00477060.pdf

— Shared supplies which prevents us from disconnecting the supply as the supply is linked to another business or domestic property;
— Inheriting a customer base of c.100 000 customers of which 65 % are sole traders/SME customers;
— Operating in England and Scotland.
More than 1 supplier will be selected to provide Debt Collection Services but it is not expected that any more than 3 will be selected.
Work will be allocated to the successful suppliers based on previous performance. The current methodology allocates a higher volume allocation of accounts to the highest performing supplier. The performance methodology used will be shared at ITT stage.
Lot 2 — Legal Debt Recovery Services
It is anticipated that the total Contract Value will be in the region of 2 000 000 GBP to 3 000 000 GBP over the 3 years for England and Scotland.
The successful tenderer(s) will be required to provide the following services:
— Litigation services for live and closed accounts;
— Litigation services in Scotland and England;
— Enforcement activity.
Past volumes of accounts allocated for litigation:
Legal Volumes 2015-2016 Volume Value
Total accounts: 3 519, 5 700 000 GBP.
Live accounts: 1 832, 3 600 000 GBP.
Closed accounts: 1 687, 2 100 000 GBP.
There were 170 active defended cases between April 2015 and March 2016.
Past volumes are not indicative of future volumes as Business Stream adopts a continuous improvement culture which will drive changes to the end-to-end recovery process. This may change the volume, value and timing of accounts requiring litigation. The above volumes are solely based on Business Streams Scotland Customer base.
Business stream want to work with flexible partners that can offer innovative and scalable solutions to meet our business challenges which include:
— Being the provider of last resort which limits our ability to refuse to supply premises/customers which may be deemed as high risk.
— Majority of our debt being linked to sole trader/SME accounts.

— Confirmation of the introduction of Vacant Premise Charging from 1.4.2018 — consultation paper is here http://www.gov.scot/Resource/0047/00477060.pdf

— Shared supplies which prevents us from disconnecting the supply as the supply is linked to another business or domestic property.
— Inheriting a customer base of c.100 000 customers of which 65 % are sole traders/SME customers.
— Operating in England and Scotland.
— Capping liability where the account is live and occupied but the balance is under 3 000 GBP.
More than 1 supplier will be selected to provide Litigation Services but it is not expected that any more than 2 will be selected.
Work will be allocated to the successful suppliers based on their areas of expertise and specialism e.g. England, Scotland, Limited companies, sole traders etc.
Business Stream wants to work with legal partners that can provide analytics and intelligence to determine the best litigation and enforcement strategy for our customer base to maximise collections. A key metric will be GBPs collected per GBP spent on litigation activity.

II.1.6)Common procurement vocabulary (CPV)

79100000, 79940000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots

II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

As per the PQQ documentation.
II.2.2)Information about options
II.2.3)Information about renewals

II.3)Duration of the contract or time limit for completion

Duration in months: 36 (from the award of the contract)

Information about lots

Lot No: 1 Lot title: Debt Collection Services

1)Short description

The successful tenderer(s) will be required to provide the following services:
— Debt Collection services for live and closed accounts;
— White label early and/or late arrears collections.

2)Common procurement vocabulary (CPV)

79940000

3)Quantity or scope

DCA Volumes 2015-2016 Volume
Total accounts: 16 105;
Live accounts: 11 860;
Closed accounts: 4 245.
Estimated value excluding VAT:
Range: between 1 500 000 and 2 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 2 Lot title: Legal Debt Recovery Services

1)Short description

The successful tenderer(s) will be required to provide the following services:
— Litigation services for live and closed accounts;
— Litigation services in Scotland and England;
— Enforcement activity.

2)Common procurement vocabulary (CPV)

79100000

3)Quantity or scope

Legal Volumes 2015-2016 Volume
Total accounts: 3 519;
Live accounts: 1 832;
Closed accounts: 1 687.
Estimated value excluding VAT:
Range: between 2 000 000 and 3 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
As per the PQQ documentation.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Negotiated
Some candidates have already been selected (if appropriate under certain types of negotiated procedures) no

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 1

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

0229A-CRM-16

IV.3.2)Previous publication(s) concerning the same contract

Prior information notice

Notice number in the OJEU: 2014/S 073-126878 of 12.4.2014

Other previous publications

Notice number in the OJEU: 2012/S 208-342698 of 27.10.2012

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 12.8.2016 – 17:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

16.8.2016 – 09:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

28.7.2016

 

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