Tender to Supply Customer Transaction Management System

Tender to Supply Customer Transaction Management System

An off site cloud based, Customer Transaction Management System solution that will have the capacity to enable both simple and more complex transactions and interactions to be delivered transparently.

United Kingdom-Dorking: Customer Relation Management software package

2017/S 157-324993

Contract notice

Supplies

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Mole Valley District Council
Pippbrook
Dorking
RH4 1SJ
United Kingdom
Contact person: Ellie Guinan
Telephone: +44 1306885001
E-mail: Ellie.Guinan@molevalley.gov.uk
NUTS code: UKJ26
Internet address(es):Main address: http://www.molevalley.gov.uk/

Address of the buyer profile: http://www.molevalley.gov.uk/

I.2)Joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.sesharedservices.org.uk/esourcing
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://www.sesharedservices.org.uk/esourcing
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

MVDC — SF — Customer Transaction Management System.

Reference number: MVDC – 015799

II.1.2)Main CPV code

48445000

II.1.3)Type of contract

Supplies

II.1.4)Short description:

The Council has embarked on an Enhancing the Customer Experience Programme. The emphasis of this work stream is the refocus of our services to provide Customer Services Unit and departments with the necessary client based information pulled from various back office systems to allow them to deal with as many types of transactions at first point of contact as possible and to automatically update back office systems wherever possible. To achieve this the Council is intends to purchase and implement an off site cloud based, Customer Transaction Management System solution that will have the capacity to enable both simple and more complex transactions and interactions to be delivered transparently. The initial contract will be for 3 years, with the option for the Council to take up to a maximum of four 1 year extensions.

II.1.5)Estimated total value

Value excluding VAT: 200 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

48445000
72212445

II.2.3)Place of performance

NUTS code: UKJ26

II.2.4)Description of the procurement:

Cloud based software.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 84
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

3 years initial contract with the option for annual extensions up to a maximum of 4 years, overall maximum duration of contract is 7 years.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 02/10/2017
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 02/10/2017
Local time: 12:00
Place:

Mole Valley District Council.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

Potential operators will need to register with the e-tendering portal, for which there is not a fee. All tender documentation will be available to potential suppliers once they have registered with the portal and expressed an interest in this procurement.

If potential operators, or would like to seek clarification of information then then they should do so through SE Shared Services portal. All questions will be answered, and all clarification circulars issued, through the portal.

VI.4)Procedures for review

VI.4.1)Review body

Mole Valley District Council
Pippbrook
Dorking
RH4 1SJ
United KingdomInternet address:http://www.molevalley.gov.uk/
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

15/08/2017

 

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