Tender to Supply Customer Transaction Management System
An off site cloud based, Customer Transaction Management System solution that will have the capacity to enable both simple and more complex transactions and interactions to be delivered transparently.
United Kingdom-Dorking: Customer Relation Management software package
Section I: Contracting authority
I.1)Name and addresses
Contact person: Ellie Guinan
Telephone: +44 1306885001
NUTS code: UKJ26
I.4)Type of the contracting authority
Section II: Object
MVDC — SF — Customer Transaction Management System.
II.1.2)Main CPV code
II.1.3)Type of contract
The Council has embarked on an Enhancing the Customer Experience Programme. The emphasis of this work stream is the refocus of our services to provide Customer Services Unit and departments with the necessary client based information pulled from various back office systems to allow them to deal with as many types of transactions at first point of contact as possible and to automatically update back office systems wherever possible. To achieve this the Council is intends to purchase and implement an off site cloud based, Customer Transaction Management System solution that will have the capacity to enable both simple and more complex transactions and interactions to be delivered transparently. The initial contract will be for 3 years, with the option for the Council to take up to a maximum of four 1 year extensions.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
Cloud based software.
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
II.2.10)Information about variants
II.2.11)Information about options
3 years initial contract with the option for annual extensions up to a maximum of 4 years, overall maximum duration of contract is 7 years.
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders
Mole Valley District Council.
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about electronic workflows
Potential operators will need to register with the e-tendering portal, for which there is not a fee. All tender documentation will be available to potential suppliers once they have registered with the portal and expressed an interest in this procurement.
If potential operators, or would like to seek clarification of information then then they should do so through SE Shared Services portal. All questions will be answered, and all clarification circulars issued, through the portal.
United KingdomInternet address:http://www.molevalley.gov.uk/
VI.5)Date of dispatch of this notice: