Tender for TV Licensing Postal Services

Tender for TV Licensing Postal Services

The contract will cover postal services for outbound TV licensing mail.

United Kingdom-London: Postal and telecommunications services

2016/S 187-335568

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

The British Broadcasting Corporation (BBC)
Broadcasting House, Portland Place
United Kingdom
Contact person: Jennifer Tilson
Telephone: +44 1234567890
E-mail: jen.tilson@bbc.co.uk
NUTS code: UK

Internet address(es):Main address: http://www.bbc.co.uk/supplying/

I.2)Joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at: http://bbc.bravosolution.co.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: http://bbc.bravosolution.co.uk
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Other activity: broadcasting

Section II: Object

II.1)Scope of the procurement


TV Licensing Postal Services.

Reference number: PROC 2016 63 JT

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

The contract will cover postal services for the following outbound TV Licensing (TVL) mail:

— Renewal and Retention Campaigns.

— New Sales Campaigns.

— Customer Service Activity.

These mailings play a key part in assisting the BBC to manage the collection and administration of licence fee revenue.

Around 40 % of TVL letters are sent to unlicensed addresses as part of ongoing enforcement programmes.

TVL also issues letters to customers as payment reminders, notifications of missed direct debits or for customer service activity (for example confirmation of change of circumstances).

Although significant progress has been made in reducing the reliance on postal mail as a communications channel, it will remain a very important method of communicating to licence fee payers for the foreseeable future, particularly for unlicensed addresses and customers without internet access.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UK
Main site or place of performance:

UK, Channel Islands and the Isle of Man.

II.2.4)Description of the procurement:

In 2015/16, TVL mailed 50.9 m communications to addresses throughout the UK, the Channel Islands and the Isle of Man.

With the introduction of the new Charter and the associated Licence Fee settlement, it is anticipated that postal volumes will increase to c. 61 m communications p.a. This projection has been based on the requirement to contact TVL’s direct debit licence fee payers an on annual basis to inform them of inflationary uplifts in their licence fee, following the implementation of the settlement. Further details can be found in the ITT documentation.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Service Delivery / Weighting: 75 %
Quality criterion – Name: Transition & Business Continuity / Weighting: 10 %
Quality criterion – Name: Commercial / Weighting: 15 %
Price – Weighting: 100
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 63
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

The Contract will have a term of 3 years from the Service Start Date on 1.4.2017.

The Contract may be extended at the BBC’s discretion on up to 2 occasions for a further period of 1 year on each occasion.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

Where there is more than one economic operator, the BBC reserves the right to require a grouping of economic operators to take a particular legal form or to require a single economic operator to take primary liability or to require that each party undertakes joint and several liability. Please register your interest in this project by taking the following steps: 1 — Register your company on the BravoSolution e-Tendering portal (this is only required once): 1.1 — Go tohttps://bbc.bravosolution.co.uk. 1.2 — Click the link on the login page to Register. 1.3 — Accept the terms and conditions and click ‘Continue’. 1.4 — Enter your correct business and user details. 1.5 — Note the username you chose and click ‘Save’ when complete. 1.6 — You will shortly receive an email with your temporary password. 2 — Express an Interest in the tender: 2.1 — Login to the portal with the username/password. 2.2 — Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier). 2.3 — Click on the relevant PQQ/ ITT to access the content. 2.4 — Click the ‘Express Interest’ button at the top of the page. This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only. 2.5 — You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box. 3. Responding to the tender: 3.1 — Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining). 3.2 — You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification. 3.3 — Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT There may be a mixture of online and offline actions for you to perform (there is detailed online help available). 3.4 — You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the Bravo e-Tendering help desk.

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 24/10/2016
Local time: 09:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 4 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 24/10/2016
Local time: 09:00


Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

The awarding authority reserves the right not to award a contract and to annul the procurement process at any stage.

Tenders and all supporting documents must be priced in sterling and all payments will be made in sterling.

The contract shall be subject to English law. The awarding authority does not bind itself to accept the lowest, or any tender and reserves the right to accept part of a tender unless the tenderer expressly stipulates otherwise in the tender document.

The duration stated in Section II.2.7 is made up of a maximum 5 year term and a 3 month period of transition (if required).

VI.4)Procedures for review

VI.4.1)Review body

British Broadcasting Corporation
Broadcasting House, Portland Place
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:



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