TfL Concessionary Fares Schemes

TfL Concessionary Fares Schemes

The contract will consist of the card fulfilment, contact handling and system development and management in support of TfL’s concessionary fares schemes.

United Kingdom-London: Customer services

2015/S 142-262233

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Transport for London (Commercial Services)
Windsor House, 42- 50 Victoria St
SW1H 0TL London
UNITED KINGDOM

Internet address(es):

General address of the contracting authority: www.tfl.gov.uk

Address of the buyer profile: www.tfl.gov.uk

Electronic access to information: https://eprocurement.tfl.gov.uk

Electronic submission of tenders and requests to participate: https://eprocurement.tfl.gov.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

Other: Transport

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

TfL91641 TfL Concessionary Fares Schemes.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 27: Other services
NUTS code

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

The contract will consist of the card fulfilment, contact handling and system development and management in support of TfL’s concessionary fares schemes. TfL are seeking a supplier who can develop and deliver the required system. Any IPR used and created (notably software) to deliver the services must be available at the end of the contract for TfL to use/license for any continuance of the service. In addition any solution developed will be required to integrate with other systems and applications used by TfL.

II.1.6)Common procurement vocabulary (CPV)

79342300, 72500000

II.1.7)Information about Government Procurement Agreement (GPA)

II.1.8)Lots

This contract is divided into lots: no
II.1.9)Information about variants
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The expected number of cards fulfilled is 650 000 per year and the number of call minutes to be handled by the contact centre is 4 500 000 per year.
TfL are seeking a supplier who can develop and deliver the required system. Any IPR used and created to deliver the services under this contract shall be available at the end of the contract for TfL to use/license for any continuance of the service. In addition any solution developed will be required to integrate with other systems and applications used by TfL.
The contract term is expected to be 5 years with the potential (at the discretion of TTL) for:-
i) extensions of 2 further years in 1 year segments; and
ii) an additional period (at this stage not expected to exceed 6 months) during which some or all of the services may continue to be provided to the extent required to facilitate an effective hand-back of the services to (TTL/TFL) or a successor provider.
Estimated value excluding VAT: 50 000 000 GBP
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

If required, this will be in the tender documentation.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

If required, this will be in the tender documentation.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

If required, this will be in the tender documentation.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Negotiated
Some candidates have already been selected (if appropriate under certain types of negotiated procedures) no

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 1: and maximum number 3

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated yes
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

TfL 91641
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

21.8.2015 – 12:15
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

This opportunity is on the European Dynamics Portal which can be found at:

1) https://eprocurement.tfl.gov.uk/epps

2) Your organisation may need to register if your company has not yet done so https://eprocurement.tfl.gov.uk/epps/

3) The opportunity is called TfL91641.

Any further questions must be dealt with via the help-desk (or by e mail through the portal). tfl-eproc-helpdesk@eurodyn.com Telephone: +44 8000740503.

a)Transport for London (TfL) is a complex organisation operating both as an executive agency of the Greater London Authority (GLA) under the direction of the Mayor of London and as provider of transport services. The scope of the proposed services may encompass activities within the scope of both Directive 93/38/EEC and Directive 92/50/EEC. Services to be provided in relation to activities which are subject to the Directive93/38/EEC(Utilities) will not be subject to a separate notice, the services may be provided to TfL and/or its subsidiaries and may also encompass London Regional Transport (LRT) and/or the GLA and any of the functional bodies.
b) Further information on TfL may be found at www.tfl.gov.uk and https://www.tfl.gov.uk/corporate/publications-and-reports/procurement-information

c) Contract(s) may be awarded to the successful contractor by any part of TfL and/or any of its subsidiaries.
d) The awarding authority reserves the right withdraw from the procurement process and/or not to award any contract as a result of the competition called tot by this notice and the awarding authority shall not be liable for any costs or expenses incurred by any candidates in considering and/or responding to the procurement process.
e) All discussions and meetings will be conducted in English. Tenders and supporting documents must be priced in GBP and all payments under the contract will be made in sterling.
g) TfL may interview any or all companies who express an interest in tendering for this work.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

22.7.2015

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