University of Durham Web Content Management System Tender

University of Durham Web Content Management System Tender

The University have split this procurement into 2 Lots. Lot 1: relates to the CMS technology solution.

United Kingdom-Durham: System, storage and content management software package

2019/S 117-286352

Contract notice

Supplies

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

University of Durham
RC000650
Procurement Service, Mountjoy Centre, Hawthorn Wing
Durham
DH1 3LE
United Kingdom
Contact person: Neil Petch
Telephone: +44 1913344542
E-mail: neil.petch@durham.ac.uk
NUTS code: UKC1

Internet address(es):Main address: www.dur.ac.uk

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: http://events.transaxions.com/service.aspx?event=6796
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: http://events.transaxions.com/service.aspx?event=6796

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Education

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Web Content Management System and Implementation Partner

Reference number: OJEU19-005

II.1.2)Main CPV code

48780000

II.1.3)Type of contract

Supplies

II.1.4)Short description:

The University has an ageing and outdated web presence which is the result of years of under-investment. It is based on an end-of-life, bespoke web content management system dating from 2004 and a largely ungoverned operating model with over 1 400 content editors. Notwithstanding some recent interim design changes to a few top-level pages, our website is visually dated, unengaging, and lacking in interactivity and personalisation. Beyond the top-level pages, content is inconsistent, fragmented and poorly presented. In the absence of a separate intranet, our externally-facing website also contains considerable internal content, making it large, unwieldy and difficult to navigate. Many of the 1 170 sites contained within our overarching University website are out of date, unnecessary, or internally-focused.

II.1.5)Estimated total value

Value excluding VAT: 500 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for all lots
II.2)Description

II.2.1)Title:

Content Management System

Lot No: 1

II.2.2)Additional CPV code(s)

48783000
72212780
72212783

II.2.3)Place of performance

NUTS code: UKC1
Main site or place of performance:

Durham City.

II.2.4)Description of the procurement:

The University has an ageing and outdated web presence which is the result of years of under-investment. It is based on an end-of-life, bespoke web content management system dating from 2004 and a largely ungoverned operating model with over 1 400 content editors. Notwithstanding some recent interim design changes to a few top-level pages, our website is visually dated, unengaging, and lacking in interactivity and personalisation. Beyond the top-level pages, content is inconsistent, fragmented and poorly presented. In the absence of a separate intranet, our externally-facing website also contains considerable internal content, making it large, unwieldy and difficult to navigate. Many of the 1,170 sites contained within our overarching University website are out of date, unnecessary, or internally-focused.

We have reached a critical point where we need to radically overhaul our outwardly-facing digital presence, transforming it into a fit-for-purpose communications platform. Our website is one of our most important communications channels with a truly global reach: during 2018, the site was accessed by 4 700 000 users undertaking almost 12 000 000 sessions. It will be instrumental in communicating our new brand identity, enhancing our international reputation and conveying the uniqueness of our offer to an international audience.

The HE environment has changed significantly over the past decade and the political uncertainties and challenges now faced mean that the sector has become increasingly competitive. External stakeholders (future students, potential faculty members, collaborators, funders, influencers) will all form a view of the University, not simply from what we say, but from the way in which we say it. Our young potential student audiences in particular are digital natives – they do not remember a world without the internet. Rapid access to information; an integrated, multi-channel digital browsing experience (web, social, and mobile apps all fully integrated with each other); multi-media content and personalisation are baseline expectations.

The technology underpinning our incumbent CMS (CentOS 6) will go out of service in November 2020. This presents a hard deadline for implementing a new CMS. Relying on our existing CMS beyond the November 2020 deadline would open the University up to a number of risks, given security patches will not be available after this date. Data security is of particular concern given that our current CMS is used to store internal as well as external information.

The University have split this procurement into 2 lots.

Lot 1: relates to the CMS technology solution; and

Lot 2: is for an Implementation partner who will provide all services to successfully deliver the project.

Both services may be provided by the same organisation, however, it is recognised that technology providers may outsource implementation services to their partner networks. In this instance, it is required that the submission to:

Lot 1: is made by the technology partner; and

Lot 2: is completed by the implementation partner who has the required scale/skills/experience to undertake all required implementation services.

For purposes of clarity, one organisation may submit separate responses to both lots if they can supply both the system and the implementation services.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 250 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/11/2019
End: 31/10/2024
This contract is subject to renewal: yes
Description of renewals:

There will be an option to extend the contract by up to 2 further 24 month periods, dependent on University requirements and satisfactory performance of the contract.

II.2.10)Information about variants

Variants will be accepted: yes

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Implementation Partner

Lot No: 2

II.2.2)Additional CPV code(s)

48783000
72212780
72212783

II.2.3)Place of performance

NUTS code: UKC1
Main site or place of performance:

Durham

II.2.4)Description of the procurement:

The University has an ageing and outdated web presence which is the result of years of under-investment. It is based on an end-of-life, bespoke web content management system dating from 2004 and a largely ungoverned operating model with over 1 400 content editors. Notwithstanding some recent interim design changes to a few top-level pages, our website is visually dated, unengaging, and lacking in interactivity and personalisation. Beyond the top-level pages, content is inconsistent, fragmented and poorly presented. In the absence of a separate intranet, our externally-facing website also contains considerable internal content, making it large, unwieldy and difficult to navigate. Many of the 1 170 sites contained within our overarching University website are out of date, unnecessary, or internally-focused.

We have reached a critical point where we need to radically overhaul our outwardly-facing digital presence, transforming it into a fit-for-purpose communications platform. Our website is one of our most important communications channels with a truly global reach: during 2018, the site was accessed by 4 700 000 users undertaking almost 12 000 000 sessions. It will be instrumental in communicating our new brand identity, enhancing our international reputation and conveying the uniqueness of our offer to an international audience.

The HE environment has changed significantly over the past decade and the political uncertainties and challenges now faced mean that the sector has become increasingly competitive. External stakeholders (future students, potential faculty members, collaborators, funders, influencers) will all form a view of the University, not simply from what we say, but from the way in which we say it. Our young potential student audiences in particular are digital natives – they do not remember a world without the internet. Rapid access to information; an integrated, multi-channel digital browsing experience (web, social, and mobile apps all fully integrated with each other); multi-media content and personalisation are baseline expectations.

The technology underpinning our incumbent CMS (CentOS 6) will go out of service in November 2020. This presents a hard deadline for implementing a new CMS. Relying on our existing CMS beyond the November 2020 deadline would open the University up to a number of risks, given security patches will not be available after this date. Data security is of particular concern given that our current CMS is used to store internal as well as external information.

The University have split this procurement into 2 lots. Lot 1 relates to the CMS technology solution, and Lot 2 is for an Implementation Partner who will provide all services to successfully deliver the project.

Both services may be provided by the same organisation, however, it is recognised that technology providers may outsource implementation services to their partner networks. In this instance, it is required that the submission to Lot 1 is made by the technology partner and Lot 2 is completed by the implementation partner who has the required scale/skills/experience to undertake all required implementation services.

For purposes of clarity, one organisation may submit separate responses to both lots if they can supply both the system and the implementation services.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 250 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/11/2019
End: 31/10/2024
This contract is subject to renewal: yes
Description of renewals:

There will be an option to extend the contract by up to 2 further 24-month periods, dependent on satisfactory performance of the contract.

II.2.10)Information about variants

Variants will be accepted: yes

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 18/07/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 18/07/2019
Local time: 12:00
Place:

Tender evaluations will take place at Durham University.

Information about authorised persons and opening procedure:

Durham University Procurement Service.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published:

24 months to 48 months after the contract award, subject to extensions are invoked.

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

University of Durham
University Office
Durham
DH1 3LE
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

17/06/2019

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