University of East Anglia CRM Tender

University of East Anglia CRM Tender

The University is seeking a “software as a service” or externally hosted and managed solution for CRM and applications, to be built, tested and rolled out to “business as usual” by the Super Users.

United Kingdom-Norwich: IT services: consulting, software development, Internet and support

2018/S 061-134948

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

University of East Anglia
NR4 7TJ
Norwich
United Kingdom
E-mail: r.bloomer@uea.ac.uk
NUTS code: UKH15
Internet address(es):Main address: www.uea.ac.uk
I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://in-tendhost.co.uk/universityofeastanglia/aspx/Home
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://in-tendhost.co.uk/universityofeastanglia/aspx/Home
Tenders or requests to participate must be submitted to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: https://in-tendhost.co.uk/universityofeastanglia/aspx/Home

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Education

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

PURCON758 CRM and Application system

Reference number: PURCON758

II.1.2)Main CPV code

72000000

II.1.3)Type of contract

Services

II.1.4)Short description:

The University is seeking a “software as a service” or externally hosted and managed solution for CRM and applications, to be built, tested and rolled out to “business as usual” by the Super Users. The Super Users will need to work collaboratively with University IT colleagues, to ensure data is fed accurately to and from multiple corporate systems. The University wishes to give a first class, personalised experience for all customers, whilst ensuring that employees are able to use an effective and efficient system. The intention is to expand the CRM system to other areas of the University. It is key that the University is able to implement a fully compliant and secure service.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

72000000
79000000

II.2.3)Place of performance

NUTS code: UKH15
Main site or place of performance:

Norwich.

II.2.4)Description of the procurement:

The University is seeking a “software as a service” or externally hosted and managed solution for CRM and applications, to be built, tested and rolled out to “business as usual” by the Super Users. The Super Users will need to work collaboratively with University IT colleagues, to ensure data is fed accurately to and from multiple corporate systems. The University wishes to give a first class, personalised experience for all customers, whilst ensuring that employees are able to use an effective and efficient system. The intention is to expand the CRM system to other areas of the University. It is key that the University is able to implement a fully compliant and secure service.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 25/06/2018
End: 24/06/2021
This contract is subject to renewal: no
II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: yes

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 06/06/2018
Local time: 06:59
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

All documents and all correspondance should be via https://in-tendhost.co.uk/universityofeastanglia/aspx/Home Please note this is a restricted procedure, the deadline for submission of the Selection questionnaire is 12:00 (GMT) 2.5.18.

VI.4)Procedures for review

VI.4.1)Review body

Procurement Office
University of East Anglia
Norwich
United Kingdom
VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

26/03/2018

 

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