Veritas Netbackup Support and Maintenance Contract

Veritas Netbackup Support and Maintenance Contract

Support Offerings required by the Councils: 1. Essential Support. • Access to technical support provided by telephone on a 24×7 basis.

Opportunity Id
DN218859
Title
16 120 VERITAS NETBACKUP SUPPORT AND MAINTENANCE 12 MONTHS
Categories
271440 – Software
271501 – Services
Description
Cheshire East Council are the lead authority for this procurement, which is a joint requirement for both Cheshire East and Cheshire West and Chester Borough Council. The contract will be formed between Cheshire East Council and the contractor. Cheshire West and Chester Borough Council will be a beneficiary under the contract. Support Offerings required by the Councils: 1. Essential Support. • Access to technical support provided by telephone on a 24×7 basis; • Continuous Efforts Problem Resolution Engineering (available upon request for Severity 1 Cases only); • Access to the Veritas technical support website; • Delivery of bug fixes and patches; • Essential Support includes Upgrade Assurance; • Licensee may designate up to six (6) individuals per title of Software for Essential Support to act as liaisons with Veritas Technical Services staff (“Designated Contacts”). 2. Basic Maintenance. • Access to technical support provided by telephone from 8 a.m. to 6 p.m. during the normal business week of, and in accordance with statutory holidays of, the country where the Software is installed; • Access to the Veritas technical support website; • Delivery of bug fixes and patches; • Basic Maintenance includes Upgrade Assurance; • Licensee may designate up to two (2) individuals per title of Software for Basic Maintenance to act as Designated Contacts as defined above.
Region(s) of supply
NORTH WEST (ENGLAND)
Estimated value
N/A
Keywords
Netbackup, Maintenance, Basic, Support, Essential, Veritas

Key dates

Estimated contract dates

Start date
31/12/2016
End date
30/12/2017

Contact details

Buyer
Cheshire East Borough Council
Contact
Ann Hope
Telephone
86595
Address
Westfields
Sandbach
Cheshire
CW11 1HZ

Expression of interest window

From 15/11/2016 15:30 to 24/11/2016 12:00

Express an interest online

 

Related Posts

Novell Support Service Contract

Crown Commercial Service – Digital Outcomes and Specialists 2

2 Factor Authentication Services Required

SAN Equipment Requirement

Server and SAN Infrastructure Tender

Enjoyed this post? Share it!