Victim Support and Referral Surrey

Victim Support and Referral Surrey

The Police and Crime Commissioner (PCC) for Surrey is seeking expressions of interest for the supply of a non-specialist support service for victims and witnesses of crime.

United Kingdom-Guildford: Call centre

2014/S 125-222663

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Office of the Police and Crime Commissioner for Surrey
Procurement, Surrey Police, PO Box 101
For the attention of: Mrs Kelly Thomas
GU1 9PE Guildford
UNITED KINGDOM
Telephone: +44 1483633575
E-mail: kelly.thomas@surrey.pnn.police.uk

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Public order and safety

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Provision of Victim Assessment, Referral and Non-Specialist Support.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 25: Health and social services
Main site or location of works, place of delivery or of performance: Various locations across the UK.

NUTS code UKZ

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement

II.1.4)Information on framework agreement

Framework agreement with a single operator

Duration of the framework agreement

Duration in years: 5
Justification for a framework agreement, the duration of which exceeds four years: The contract term is 3 years with the option to extend the Contract by 2 additional 12 month increments, making the maximum possible Contract Term 5 years.
This is the minimum term required to support maximum return on investment.
On-going development and review of outcomes throughout the contract is required to ensure that the outcomes are suitable for the needs of victims. This will require a collaborative approach to developing and reviewing outcomes over the life of the contract.
Extension will be at the sole discretion of the Police & Crime Commissioner for Surrey (on behalf of and in conjunction with the PCC for Sussex and Thames valley) and subject to annual reviews of performance and funding.

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 3 000 000 and 304 000 000 GBP

II.1.5)Short description of the contract or purchase(s)

The Police and Crime Commissioner (PCC) for Surrey is seeking expressions of interest for the supply of a non-specialist support service for victims and witnesses of crime (henceforth referred to as ‘victims’) on behalf of the following PCC’s who may wish to request the provision of services under this Contract at their discretion:
— The Police & Crime Commissioner for Surrey;
— The Police & Crime Commissioner for Sussex;
— The Police & Crime Commissioner for Thames Valley Police.
The expectation is for the preferred bidder to provide and promote high quality non-specialist support services, tailored to individual needs, to enable victims to cope and recover from the impact of crime.
There is an expectation that the service will involve two primary mechanisms:
(i) A victim assessment and referral centre – a single access point for all referrals into the service, whether from police within the contract area, other police areas (including British Transport Police), referrals from other organisations (such as Action Fraud) or self-referrals.
(ii) Local Support Services (LSS) – accessible support services local to victims who require further support and / or are not being referred to a third party service provider for specialist support.
The Contract will be awarded to a single Contractor to provide a single access point for all victim referrals and assessments, together with local accessible non-specialist services for those who require further support on behalf of the authorities to enable victim’s to cope and recover from the impact of crime.

The estimated total value of purchases is up to GBP 304 m. This is based on the full potential uptake of call-offs from all authorities listed inhttp://apccs.police.uk/find-your-pcc/

Please note that the estimated contract value of all authorities that have indicated an interest (as of the date of this Contract Notice) is in the region of GBP 80.7 m.
The estimated contract value for the PCC for Surrey, Sussex and Thames Valley is in the region of GBP 9 m.
These values are based on the Ministry of Justice funding allocation for Victims Services (including Restorative Justice) for 2015/16.

II.1.6)Common procurement vocabulary (CPV)

795120008500000085320000853230009800000098133100

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The Contract Term shall be for 3 years with the option to extend the Contract by 2 additional 12 month increments, making the maximum possible Contract Term 5 years. The option to extend the Contract shall be at the sole discretion of the The PCC for Surrey.

The estimated total value of purchases is up to GBP 304 m. This is based on the full potential uptake of call-offs from all authorities listed inhttp://apccs.police.uk/find-your-pcc/

Please note that the estimated contract value of all authorities that have indicated an interest (as of the date of this Contract Notice) is in the region of GBP 80.7 m.
The estimated contract value for the PCC for Surrey, Sussex and Thames Valley is in the region of GBP 9 m.
These values are based on the Ministry of Justice funding allocation for Victims Services (including Restorative Justice) for 2015/16.

Proposals are sought to deliver a service for the Police & Crime Commissioners for Surrey, Sussex & Thames Valley (Early Adopters). However, once established, it is the intention to make this Framework Agreement available to all Police and Crime Commissioners as listed;http://apccs.police.uk/find-your-pcc/ (Late Adopters).

It is anticipated that the take up from the Late Adopters will result in an estimated annual contract value of £ xxxx.
All interested Commissioners may raise an annual Purchase Order to call-off services throught the duration of the Framework Agreement.
Estimated value excluding VAT: 80 700 000 GBP

II.2.2)Information about options

Options: no
II.2.3)Information about renewals

II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Contract performance bond or holding/parent company guarantee may be required.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

These will be stated in the Invitation to Tender Document.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

No special legal form is required, but each Commissioner will be required to become jointly and severally responsible for the contract before acceptance.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: These will be stated in the Invitation to Tender Document.
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: These will be stated in the Invitation to Tender Document.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: These will be stated in the Invitation to Tender Document.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
These will be stated in the Invitation to Tender Document.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

JPS128

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

19.8.2014 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

until: 19.8.2014

IV.3.8)Conditions for opening of tenders

Date: 19.8.2014 – 12:05
Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

The tendering of this Contract through the Bluelight Pro-Contract portal is via an Open Process. The Invitation to Tender has been published alongside this Advert. Prospective tenderers are required to register their interest by going to www.bluelight.gov.uk and visiting the Contractor area. Potential tenderers should then respond to the Invitation to Tender (using the above portal) by no later than 12:00 on Tuesday, 19.8.2014.

Hard copy or emailed applications will not be accepted. Following this date the evaluation panel will evaluate the responses to identify the Tenderer who has submitted the most economically advantageous bid.
The Contracting Authority reserves the right not to award a contract. The Contracting Authority is not liable for any costs incurred by those expressing an interest in and/or tendering for this contract.
The contract is anticipated being awarded in October 2014 with contract services being available from 1.4.2015.

All applications and enquiries should be made through portal www.bluelight.gov.uk

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

Office of the Police & Crime Commissioner for Surrey (on behalf of the Commissioners).
Surrey Police HQ, Procurement 4th Floor, HR Building B, PO Box 101
GU1 9PE Guildford
UNITED KINGDOM

VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

30.6.2014

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