Visual Thinking Training for Care Quality Commission

Visual Thinking Training for Care Quality Commission

Following an external review, and the results of the 2014 staff survey, it was clear that there was a need for leadership, and CQC as a whole, to talk ‘as one voice’ about the change programme and define and share a common understanding of what that meant for staff.

Reference number:CQC AM 051

Deadline date:19/01/2015

This deadline is for…Submitting a tender response

Contract value: £30,000 – £40,000

Location where the contract is to be carried out:United Kingdom

Is this suitable for smaller suppliers?Yes

Name of the buying organisation:Care Quality Commission

Description of the contract

Following an external review, and the results of the 2014 staff survey, it was clear that there was a need for leadership, and CQC as a whole, to talk ‘as one voice’ about the change programme and define and share a common understanding of what that meant for staff. We commissioned a Visual Thinking project focusing on the core ‘story’ around change – creating an accessible and engaging visual tool that could be agreed across leadership as the single representation of the change journey and our ‘direction of travel’. This will then become part of a wider suite of management tools enabling us to marble change throughout the organisation by enabling leaders to take ownership of messaging and communicate effectively to their teams. As the project progressed, it threw up more questions and it became increasingly apparent that there was a need for some broader and deeper understanding to support a comprehensive and rigorous review of an ongoing Internal Engagement strategy. THE REQUIREMENT The project covers the three distinct areas outlined below but a key requirement is that all three link-up fully to deliver an integrated and coherent strategic direction. What we want you to do: – Audience segmentation: Identify key internal audiences that reflect our core workers, and design and facilitate workshops across CQC, with a range of employees to substantiate and create ‘personas’ – allowing more targeted communications and a deeper understanding of range of CQC employee communication needs. The workshop input will need to be analysed in light of an in depth knowledge of the organization and lead to recommended communications priorities which will inform both the strategy and related channel review – Channel review: Research into effective communications channels feeding into the audience segmentation piece. The consultant will again be able to demonstrate an in-depth knowledge of the organization, its current channel mix and digest research to date to inform the basis of their approach. Again, we envisage a series of workshops, facilitated by the contractor with key audiences – but also an online questionnaire with qualitative and quantitative data to reach and represent a wider cross section of the organization.

Documents

Classification of the contract

73000000Research and development services and related consultancy services

Additional information

Contract type:Services – Unspecified

Is it a framework agreement?No

Is this contract related to a programme of funding?No

Contract will be awarded based on:Most economically advantageous tender in terms of: The criteria stated in the contract documents

Estimated length of contract:2 Months

Who to contact

Contact nameJacqueline Burn

Organisation nameCare Quality Commission

Address, EC1Y 8TG

Telephone0207 448 9087

Extension number:

Fax

Email

Web address

How to apply

How to Access this tender This contract will be tendered online using Delta e-Sourcing. Suppliers must read through this set of instructions and follow the process to respond to this opportunity. The information and/or documents for this opportunity are available on https://www.delta- esourcing.com/delta. You must register on this site to respond, if you are already registered you will not need to register again, simply use your existing username and password. Please note there is a password reminder link on the homepage. Suppliers must log in, go to your Response Manager and add the following Access Code: W5J8589WK4 please ensure you follow any instruction provided to you here. The deadline for submitting your response(s) is 19th January 2015 by 14.00 hrs. Please ensure that you allow yourself plenty of time when responding to this invite prior to the closing date and time, especially if you have been asked to upload documents. If you experience any technical difficulties please contact the Delta eSourcing Helpdesk on call 0845 270 7050 or email helpdesk@delta-esourcing.com. Kind regards

Enjoyed this post? Share it!