Voice Over Internet Protocol Telephony Services Contract
Lewes District Council and Eastbourne Borough Council are seeking expressions of interest from suitably qualified and experienced organisations to undertake its new Telephony Supply Contract.
United Kingdom-Eastbourne: Telephone equipment
2016/S 123-221091
Contract notice
Services
Directive 2004/18/EC
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Eastbourne Borough Council
East Sussex
Contact point(s): Rachel Ayres
For the attention of: 1 Grove Road
BN21 4TW Eastbourne
United Kingdom
Telephone: +44 01323410000
Internet address(es):
General address of the contracting authority: www.eastbourne.gov.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from:The above mentioned contact point(s)
Tenders or requests to participate must be sent to: Eastbourne Borough Council
East Sussex
For the attention of: 1 Grove Road
BN21 4TW Eastbourne
United Kingdom
Telephone: +44 01323410000
Internet address: www.sesharedservices.org.uk/esourcing
I.2)Type of the contracting authority
I.3)Main activity
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: yes
Joint Procurement with Lewes District Council
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
NUTS code UKJ22
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s)
EBC and LDC are seeking a single, modern, functioning telephony and contact centre solution that will:
— Replace LDC’s existing (hosted) telephony service and upgrade and/or improve the EBC Mitel platform.
— Support shared services, including a joint contact centre that can operate across multiple locations, retention of both councils’ existing number ranges.
— Integrate via CTI with the councils’ customer relationship management system (Civica Connect360).
— Enable improvements to customer service, including the ability to handle up to 100 concurrent calls into the contact centre.
— Provide high-quality management information to enable performance management of call handling staff, demand forecasting and to help plan services more effectively.
— Support flexible working practices for staff including home and mobile working.
— Ensure resilience, including fail-over to either primary site in the event of loss of service at the other.
The procurement of this contract will be conducted using a Competitive Procedure with Negotiation, where the councils reserve the right to award the contract once initial tenders have been evaluated.
The Pre-Qualification questionnaire will be comprised of mandatory Pass/Fail Questions and 7 qualitative evaluation questions, which will be scored out of 100 and enable the evaluation panel to deselect to 5 suppliers. The Evaluation criteria for the Invitation to Tender will be based on Quality and Price.
II.1.6)Common procurement vocabulary (CPV)
32550000, 32543000, 32551400
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.8)Lots
II.1.9)Information about variants
II.2.1)Total quantity or scope:
II.2.2)Information about options
II.3)Duration of the contract or time limit for completion
Section III: Legal, economic, financial and technical information
III.3.2)Staff responsible for the execution of the service
Section IV: Procedure
IV.1.1)Type of procedure
Some candidates have already been selected (if appropriate under certain types of negotiated procedures) no
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Envisaged number of operators: 5
Objective criteria for choosing the limited number of candidates: As indicated in the PQQ documentation available athttps://www.sesharedservices.org.uk/esourcing
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2.1)Award criteria
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
Section VI: Complementary information
VI.2)Information about European Union funds
VI.5)Date of dispatch of this notice:
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