Watford Borough Council Tender for Customer Management System

Watford Borough Council Tender for Customer Management System

The provision of a Customer Management system as a corporate solution for Watford Borough Council.

United Kingdom-Watford: Customer Relation Management software package

2017/S 155-322032

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Watford Borough Council
Town Hall
Watford
WD17 3EX
United Kingdom
Contact person: Corporate Procurement Manager
Telephone: +44 1923278370
E-mail: howard.hughes@watford.gov.uk
NUTS code: UKH23Internet address(es):Main address: http://www.watford.gov.uk

Address of the buyer profile: http://www.watford.gov.uk

I.2)Joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: http://www.delta-esourcing.com/tenders/UK-UK-Watford:-Customer-Relation-Management-software-package./4GQ7NYB949
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: http://www.delta-esourcing.com/tenders/UK-title/4GQ7NYB949
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Customer Management System.

II.1.2)Main CPV code

48445000

II.1.3)Type of contract

Services

II.1.4)Short description:

The provision of a Customer Management system as a corporate solution for Watford Borough Council.

II.1.5)Estimated total value

Value excluding VAT: 500 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKH23
Main site or place of performance:

Hertfordshire.

II.2.4)Description of the procurement:

The provision of a Customer Management system as a corporate solution for Watford Borough Council.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 500 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 108
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: yes

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 25/09/2017
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 25/09/2017
Local time: 12:00
Place:

Watford Town Hall.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic payment will be used

VI.3)Additional information:

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Bids for this opportunity must be submitted, including a completed on-line questionnaire, via the procurement portal. The portal includes further information about the project. Suppliers should read through this set of instructions and follow the process to respond to this opportunity. The information and documents for this opportunity are available on www.delta-esourcing.com

You must register on this site to respond, registration is free, if you are already registered you will not need to register again, simply use your existing username and password. Please note there is a password reminder link on the homepage.

Suppliers must log in, go to your Response Manager and add the following Access Code: 4GQ7NYB949

Please allow sufficient time when responding prior to the closing date and time shown on the portal as you have been asked to complete an on-line questionnaire and to upload documents. Late submissions cannot be uploaded and will not be accepted.

If you experience any technical difficulties please contact the Delta eSourcing Helpdesk on 0845 270 7050 or email helpdesk@delta-esourcing.com

For more information about this opportunity, please visit the Delta eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-UK-Watford:-Customer-Relation-Management-software-package./4GQ7NYB949

To respond to this opportunity, please click here:

https://www.delta-esourcing.com/respond/4GQ7NYB949

GO Reference: GO-2017811-PRO-10820352.

VI.4)Procedures for review

VI.4.1)Review body

Watford Borough Council
Town Hall
Watford
WD17 3EX
United Kingdom
Telephone: +44 1923278370
E-mail: howard.hughes@watford.gov.ukInternet address:http://www.watford.gov.uk
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

11/08/2017

 

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