Web Portal Development for Newcastle City Council

Web Portal Development for Newcastle City Council

Newcastle City Council is looking for a self-service option for providing online access to council tax accounts, business rates accounts, housing benefit claims, council tax support claims, rent account details and landlord accounts and claims.

United Kingdom-Newcastle upon Tyne: IT services: consulting, software development, Internet and support

2014/S 161-289120

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Newcastle City Council
City of Newcastle upon Tyne, Room 104, Civic Centre, Barras Bridge
For the attention of: Andrew Richardson
NE1 8QH Newcastle upon Tyne
UNITED KINGDOM
Telephone: +44 1912116936
E-mail: corporate.procurement.team@newcastle.gov.uk
Fax: +44 1912114832

Internet address(es):

General address of the contracting authority: http://www.newcastle.gov.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

General public services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

004087 – Self Service Customer Portal.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Newcastle upon Tyne.

NUTS code UKC22

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Newcastle City Council is looking for a self-service option for providing online access to council tax accounts, business rates accounts, housing benefit claims, council tax support claims, rent account details and landlord accounts and claims.

II.1.6)Common procurement vocabulary (CPV)

72000000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Newcastle City Council is looking for a self-service option for providing online access to council tax accounts, business rates accounts, housing benefit claims, council tax support claims, rent account details and landlord accounts and claims. We require a portal that will allow residents and customers to build an online menu with a single sign on to manage multiple accounts and/or claims online and also carry out transactions, make payments, view their outstanding debts and report changes in circumstances which will be integrated into the back office system.
We reserve the option to extend the procurement at a later date, to include a provision to extend the online offering to include additional services such as Commercial Rent (Technology Forge), Electoral Registration, Parking (3sixty), Sundry Debt (ASH Debtors), Environmental Services and Licensing in order to generate further savings and increase levels of take-up.
Estimated value excluding VAT: 175 000 GBP

II.2.2)Information about options

Options: yes
Description of these options: As detailed above.

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 36 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

The Contracting Authority reserves the right to require deposits, guarantees, bonds, insurance, or any other form of appropriate security. Details to be provided in the Invitation to Tender.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Details to be provided in the Invitation to Tender.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Details to be provided in the Invitation to Tender.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: All applicants are required to complete and return a detailed Contractor Evaluation Questionnaire prepared by the Contracting Authority and provide such supporting evidence as may be requested by the deadline stated in IV.3.4.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: As set out in the Contractor Evaluation Questionnaire.
Minimum level(s) of standards possibly required: As set out in the Contractor Evaluation Questionnaire.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
As set out in the Contractor Evaluation Questionnaire.
Minimum level(s) of standards possibly required:
As set out in the Contractor Evaluation Questionnaire.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

9KTK-BVUFLI

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 30.9.2014 – 12:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

30.9.2014 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

in days: 90 (from the date stated for receipt of tender)

IV.3.8)Conditions for opening of tenders

Place:

Via electronic e-tendering portal system or in accordance with NCC tender opening procedures for hard copy tenders.

 

Persons authorised to be present at the opening of tenders: yes
Additional information about authorised persons and opening procedure: In accordance with NCC tender opening procedures.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

Please go to our web site located at www.nepoportal.org to register and download the documents, please ensure you can access the system and documents within the timeframes.

‘Under this procurement, the contractor is required to participate actively in the economic and social regeneration of the locality of, and surroundings of, the place of delivery for the procurement . Contract performance conditions may therefore relate in particular to social and environmental considerations.’
In addition to use of the contract by Newcastle City Council, this contract may, if they decide to exercise this option, also be used by;
(a) other Local Authorities in England and Wales including but not limited to; Gateshead Metropolitan Borough Council; South Tyneside Council; North Tyneside Council; Durham County Council; Northumberland County Council; Sunderland City Council; and
(b) other public sector organisations including the North East Purchasing Organisation; [One North East]; Tyne and Wear Passenger Transport Authority; Tyne and Wear Museums; Newcastle University; Northumbria University; Your Homes Newcastle; the Newcastle Partnership; and
(c) any other public-private entity in which Newcastle City Council holds a shareholding.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: The Contracting Authority will incorporate a minimum 10 day standstill period (in the case of notices sent by electronic or facsimile means) and a minimum 15 day standstill period after the date of sending or minimum 10 days after the date of the last unsuccessful tenderers receipt (where notices are not sent electronically) at the point information on the award of the contract is communicated to tenderers. This period allows unsuccessful tenderers to query the information provided and/or decide whether or not they wish to challenge the award decision before the contract is entered into. Queries should be directed to the address in part I.1.
If an appeal regarding the award of the contract has not been successfully resolved the Public Contracts Regulations 2006 (SI 2006 No. 5) as amended by the Public Contracts (Amendment) Regulations 2009 (SI 2009 No. 2992) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action which does not seek a declaration of ineffectiveness must be brought promptly (and in any event within 3 months.)
An application for ineffectiveness must be made within 30 days of publication of a contract award notice or notification of the conclusion of the contract with a summary of relevant reasons, or in any other case within 6 months of the date the contract was entered into. Where a contract has not been entered into the Court may order the setting aside of the award decision or order the authority to amend any document and may award damages. If the contract has been entered into the Court may make a declaration of ineffectiveness and order payment of a civil financial penalty. The purpose of the standstill period referred to above is to allow parties to apply to the courts to set aside the award decision before the contract is entered into. The commencement of proceedings before the contract has been entered into requires the authority to refrain from entering into the contract.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

21.8.2014

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