83855-2019: United Kingdom-Solihull: Staff training services

Contract award notice

Results of the procurement procedure

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

I.2)Information about joint procurement

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement


SOL – Liquidlogic System Classroom Training

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

SMBC is seeking to procure a training solution to train 700+ staff to use the Liquidlogic system in Adults and Children’s services (LAS/LCS/EHM). 10 % of these users will also require specialist finance training (ContrOCC).

The contract is to provide training services to enable users to fully use the new social care solution as efficiently and effectively as possible.

II.1.6)Information about lots

This contract is divided into lots: no

II.1.7)Total value of the procurement (excluding VAT)

Value excluding VAT: 206 100.00 GBP



II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKG32

II.2.4)Description of the procurement:

SMBC have purchased a new Social Care ICT System from Liquidlogic to replace CareFirst.. Contracts were signed on 31.3.2018. All Social Care staff will need to be adequately trained to enable the Council to maximise the benefit from this investment and bring improvements to the service. The contract with Liquidlogic included a minimum “train the trainer” approach and at the outset it was known this would not meet our requirements.

The solution consists of the following modules across adults and children’s services:

LAS (v9.0.09), LCS (v14.0), EHM (v14.0.3) and ContrOCC (v11.0).

The new solution will require multiple concurrent training sessions which look to provide classroom training for c375 users in Adults services and c350 users in children’s services. 10 % of these users will also require specialist finance training. End to end training will need to cover all aspects of the solution and service delivery and associated roles including system administration through to operational practitioners, senior managers, brokerage and finance.

II.2.5)Award criteria

Quality criterion – Name: Experience of delivering solution / Weighting: 10 %

Quality criterion – Name: Quality of materials / Weighting: 15 %

Quality criterion – Name: Quality of trainers / Weighting: 20 %

Quality criterion – Name: Front door training material / Weighting: 10 %

Quality criterion – Name: Added value / Weighting: 5 %

Price – Weighting: 40 %

II.2.11)Information about options

Options: no

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

There is a potentional opportunity to develop content for e-learning modules. Please see the tender documents for more information.

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no

IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

IV.2.8)Information about termination of dynamic purchasing system

IV.2.9)Information about termination of call for competition in the form of a prior information notice

The contracting authority will not award any further contracts based on the above prior information notice

Section V: Award of contract

Contract No: SOL-6951


SOL — Liquidlogic System Classroom Training

A contract/lot is awarded: yes

V.2)Award of contract

V.2.1)Date of conclusion of the contract:


V.2.2)Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: no

V.2.3)Name and address of the contractor

ICT Revolutions Ltd
United Kingdom
NUTS code: UKG2

The contractor is an SME: yes

V.2.4)Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot: 190 000.00 GBP

Total value of the contract/lot: 206 100.00 GBP

V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:

To express an interest in this tendering opportunity and to be able to access the procurement documentation, you will need to register onto the Council’s e-tendering system, CSW-JETS, at www.csw-jets.co.uk

Once registered you will be able to see the procurement project within the ‘tenders’ section. To view the documentation, click “express interest”. All correspondence relating to this procurement must be sent via the “correspondence” function on CSW-JETS.

VI.4)Procedures for review

VI.4.1)Review body

Solihull Metropolitan Borough Council
United Kingdom

VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: