83859-2019: United Kingdom-London: Staff training services

Contract award notice

Results of the procurement procedure

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

I.2)Information about joint procurement

I.4)Type of the contracting authority

Other type: Parliament UK

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement


FWK1116-Provision of Customer Services Training

Reference number: FWK1116

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

The Authority wants to appoint a supplier who can work with us to deliver customer service training and potentially other learning interventions that supports achievement of our customer service strategy and delivers cultural change. This training will be delivered to members of staff who work on the Parliamentary Estate.

II.1.6)Information about lots

This contract is divided into lots: no

II.1.7)Total value of the procurement (excluding VAT)

Value excluding VAT: 250 000.00 GBP



II.2.2)Additional CPV code(s)









II.2.3)Place of performance

NUTS code: UKI32

Main site or place of performance:

II.2.4)Description of the procurement:

The Authority’s starting point will be to develop and deliver a core workshop that compliments the rollout of the Compliments, Complaints or Comments (CCC) Project. We are seeking a provider who is able to work in partnership with us, to refine and adapt methods and content to meet our needs as the CCC Project develops and who can potentially suggest new methods and innovations to help us achieve our strategy and drive change. In addition to the CCC project business teams may have additional Customer Service learning and development requirements. They will be able to access support via this framework so that all customer service training is delivered in a consistent manner and supports the KPMG Nunwood 6 Pillars approach whilst also meeting individual departmental needs. Any learning intervention outside of the CCC project will need prior written permission from the Contract Manager. We are aiming to offer training which enables staff to be willing to seek, respond positively to and reflect on feedback, using it to improve services. Any intervention will need to support staff to develop these skills alongside encouraging adoption of our organisational behaviours launched in 2017.

II.2.5)Award criteria


II.2.11)Information about options

Options: no

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement

IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes

IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

IV.2.8)Information about termination of dynamic purchasing system

IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: FWK1116


Provision of Customer Services Training

A contract/lot is awarded: yes

V.2)Award of contract

V.2.1)Date of conclusion of the contract:


V.2.2)Information about tenders

Number of tenders received: 16

Number of tenders received from SMEs: 3

Number of tenders received by electronic means: 16

The contract has been awarded to a group of economic operators: no

V.2.3)Name and address of the contractor

Accelerator Solutions Ltd
United Kingdom
NUTS code: UKI

The contractor is an SME: yes

V.2.4)Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot: 250 000.00 GBP

Total value of the contract/lot: 255 000.00 GBP

V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:

VI.4)Procedures for review

VI.4.1)Review body

The Corporate Officer of the House of Commons
United Kingdom

VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice: