Advocacy Services Tender – London Boroughs of Richmond and Wandsworth

Advocacy Services Tender – London Boroughs of Richmond and Wandsworth

Independent mental capacity advocacy; independent mental health advocacy (this includes a small element of advocacy for deaf patients at Springfield Hospital).

United Kingdom-London: Guidance and counselling services

2020/S 162-395369

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: London Boroughs of Richmond and Wandsworth
Postal address: Town Hall, Wandsworth High Street
Town: London
NUTS code: UKI75 Hounslow and Richmond upon Thames
Postal code: SW18 2PU
Country: United Kingdom
Contact person: Patrick Palmer
Telephone: +44 2088316417
Internet address(es):Main address:

Address of the buyer profile:

I.2)Information about joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement


The Provision of Advocacy Services in Richmond and Wandsworth Borough Councils

Reference number: CPTNo 2504

II.1.2)Main CPV code

85312300 Guidance and counselling services

II.1.3)Type of contract


II.1.4)Short description:

London Borough of Richmond upon Thames and Wandsworth Borough Councils seeking to procure Advocacy services through a range of models across both boroughs. These are to cover the following services:

• independent mental capacity advocacy;

• independent mental health advocacy (this includes a small element of advocacy for deaf patients at Springfield Hospital);

• care act advocacy;

• NHS complaints advocacy;

• general advocacy (non statutory).

II.1.5)Estimated total value

Value excluding VAT: 2 595 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)

85112000 Hospital support services

II.2.3)Place of performance

NUTS code: UKI6 Outer London – South
NUTS code: UKI7 Outer London – West and North West
Main site or place of performance:

Outer London – South,Outer London – West and North West.

II.2.4)Description of the procurement:

In line with the Care Act 2014, the Mental Health Act 1983 and the Mental Capacity Act 2005 (MCA2005) Wandsworth and Richmond Councils are committed to the delivery of advocacy services for adults aged 18 years and over and for those under 18 in transition to adult health and social care services. The aim is to enable residents to access high quality advocacy and exercise maximum choice and control over their care and support, and to achieve the best outcomes in their everyday lives. This service specification does not cover children’s advocacy services unless otherwise specified under the advocacy service element.

The Councils are seeking to appoint a single provider across the Boroughs of Richmond and Wandsworth, and this provider will have the opportunity to sub contract any elements to another advocacy organisation.

The provider will ensure that the advocacy service:

• provides clarity of purpose;

• is independent of statutory organisations;

• promotes independence through building skills and resilience;

• maintains confidentiality;

• is person led;

• supports empowerment;

• understands safeguarding responsibilities;

• provides an accessible service;

• is accountable;

• supports advocates.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 2 595 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/06/2021
End: 31/05/2024
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

The Councils may entirely at their discretion extend the contract for a further 24 months to a maximum term of 60 months (5 years).

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Additional flexi hours arising from new liberty protection safeguard (WEF April 2022).

In addition to the initial contract hours stated in the service specification and the estimated budget the LPS (expected from April 2022) are likely to lead to an increase in demand during the period of this contract and the Councils are making contingency provisions under this procurement to address this.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

List and brief description of selection criteria:

• turnover is equal to or greater than 2 x the annual contract value:

• D&B risk indicator is 3 or less;

• D&B failure score is 50 or greater;

• current ratio is 1 or greater.

Note: the authority’s Director of Finance may revise the economic and financial standing criteria if it becomes clear from responses that the authority’s requirements are not suitable for the market for this type of work. Any change in criteria will be applied to all tenderers equally and tenderers notified of the change. This methodology is in line with the Cabinet Office’s guide to supplier financial appraisals and the authority shall treat all tenderers equally in evaluating their economic and financial standing.

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2019/S 182-443279

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 28/09/2020
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 28/09/2020
Local time: 16:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

For more information about this opportunity, please visit the Delta eSourcing portal at:

To respond to this opportunity, please click here:

Go reference: GO-2020817-PRO-16956432

VI.4)Procedures for review

VI.4.1)Review body

Official name: Royal Court of Justice
Postal address: The Strand
Town: London
Postal code: WC2A 2LL
Country: United Kingdom
Telephone: +44 20194760000
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: