Agile Data Retention and Disclosure Services – Call for Competition

Agile Data Retention and Disclosure Services – Call for Competition

ARDS vision is to create agile data retention and disclosure services which allow telecom operators to be on-boarded and off-boarded rapidly.

United Kingdom-London: IT services: consulting, software development, Internet and support

2020/S 034-081747

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Home Office
Town: London
NUTS code: UK
Country: United Kingdom

Internet address(es):Main address:

I.2)Information about joint procurement


Access to the procurement documents is restricted. Further information can be obtained at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement


Agile Data Retention and Disclosure Services (ARDS) — Call for Competition

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

ARDS vision is to create agile data retention and disclosure services which allow telecom operators (TOs) to be on-boarded and off-boarded rapidly. These services shall be vendor agnostic and drive more collaborative ways of working between the authority, user communities, TOs and suppliers whilst delivering the operational capability that represents best value for money within a rapidly evolving communications market.

Following extensive market engagement the HO has decided to procure a managed service provider (MSP) that could help develop and deliver this vision on its behalf. Further, the MSP will manage not only the cloud provider(s), as required, but also solution suppliers to help drive innovation, agility and breadth of capability.

The planned initial duration of the ARDS MSP agreement is 3 years, with the authority retaining the option to extend for 2 further 1-year periods, giving a potential 5-year maximum ARDS MSP agreement duration.

II.1.5)Estimated total value

Value excluding VAT: 30 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

The ARDS project sits within the HO’s Office for Security and Counter-Terrorism (OSCT) whose objectives (without limitation) are to:

— develop, coordinate and assess delivery of the Government’s counter-terrorism and serious and organised crime strategies,

— deliver elements of those strategies that fall to OSCT,

— enable oversight by the home secretary of the security service, the National Crime Agency (NCA) and police CT,

— coordinate domestic CT crisis management,

— maintain capabilities to collect, access and exploit communications data (CD) and content (the objective that the delivery of ARDS sits under), and

— support our security industry, notably in promoting security related exports.

Within OSCT, the National Communications Data Service (NCDS) is accountable for delivering and maintaining communications data services that enable requesting authorities (RA) such as security, intelligence and law enforcement agencies to obtain CD within the appropriate legal framework. These RA’s must have the ability to identify and locate subjects of interest and determine how and when they are communicating through the acquisition and exploitation of CD. This ability is required to keep up with changing technology and is vital to the work these agencies do to protect the public.

CD has been shown to be a particularly rich and reliable source of data that can be used by investigators to develop actionable intelligence and/or build a compelling evidential case to bring offenders to justice. CD has played a role in every major security service counter-terrorism operation over the past decade. It has also been used as evidence in 95 % of all serious organised crime investigations handled by the Crown Prosecution Service.

Internet communications are constantly and rapidly changing, and it is frequently the case that essential data is only either partially available, or fragmented, across service providers in the UK and overseas. NCDS must monitor and anticipate changes in the communications market and deliver, and be ready to deliver, timely, affordable capabilities and services. The growth in CD variety, volume and complexity means that NCDS wishes to deliver improved arrangements for providing CD to RA’s.

Within this context, there is also an operational requirement from Law Enforcement Agencies (LEAs) and the United Kingdom Intelligence Community (UKIC) to improve the coverage of smaller TOs. This fundamental change in approach and the underlying assumptions for the management of telecommunications operators (TO) and CD is at the core of the ARDS concept.

NCDS intends to procure an MSP service to provide a collaborative, innovative and responsive environment in which ideas, solutions and services can be developed to the benefit of NCDS, TOs and its customers in the LEA community. NCDS needs new thinking, new approaches and new attitudes to create this environment, it will encourage potential bidders to approach ARDS with fresh ideas, creativity and openness. In creating ARDS, the MSP should enable TOs to be on-boarded and off-boarded rapidly.

NCDS requires an organisation for the MSP with an innovative approach, a highly proactive mind set and the desire to constantly seek better ways of delivering success. Clearly, solid knowledge of the technological landscape in which NCDS operates is important, but previous experience in the specific sector, and indeed in working with the public sector, may be less important.

The ARDS project has obligations under the Investigatory Powers Act 2016 and the communications data code of practice whilst the TOs have obligations that are mandated via the data retention notice, ‘Investigatory Powers Act’ and the ‘IPA Code of Practice’.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

2 x 12 month extension options.

II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Suppliers should note that the specified total contract values (TCV) are the authority’s best estimates and not guaranteed. ARDS has an estimated initial TCV of 1 500 000 GBP over the proposed contract term of 3 + 1 + 1 years, however, subject to the potential future success of ARDS and as explained throughout the market engagement, the estimated TCV of the 3 + 1 + 1 contract term may reach up to 30 000 000 GBP.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Competitive dialogue
IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2019/S 213-522788

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 18/03/2020
Local time: 13:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 20/03/2020

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

The authority will be using its Jaggaer eSourcing Portal to manage communication with suppliers who express interest in any potential contract opportunities that may arise as a result of this contract notice. The eSourcing Portal is an online application that allows suppliers to create and submit their PQQ responses to any requests for information, requests for quotes, or requests for proposals via the internet rather than in paper form.

All suppliers interested in learning more about any potential contract opportunities described in this contract notice should submit their details (company name, lead contact name, lead contact email address and telephone number), in the first instance, to the Jaggaer eSourcing portal address listed in Section I.1).

Arrangements will then be made for registered suppliers to access the eSourcing Portal for this potential opportunity such that they can download the ARDS MSP procurement documentation, including the ARDS MSP pre-qualification questionnaire.

VI.4)Procedures for review

VI.4.1)Review body

Official name: Home Office
Town: London
Country: United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: