Alarm Monitoring Services NHS Business Services Authority

Alarm Monitoring Services NHS Business Services Authority

Framework Agreement for the Provision of Lone Worker Services – 12_03_02_Lone Worker_EL.

UK-Newcastle upon Tyne: alarm-monitoring services

2012/S 147-246111

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

NHS Business Services Authority
Stella House, Goldcrest Way, Newburn Riverside Business Park
For the attention of: Emma Losh
NE15 8NY Newcastle upon Tyne
Telephone: +44 1912035892

Internet address(es):

General address of the contracting authority:

Address of the buyer profile:

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local sub-divisions
I.3)Main activity

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Section II: Object of the contract

II.1.1)Title attributed to the contract by the contracting authority:

Framework Agreement for the Provision of Lone Worker Services – 12_03_02_Lone Worker_EL.
II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 23: Investigation and security services, except armoured car services
Main site or location of works, place of delivery or of performance: United Kingdom.
NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement
II.1.4)Information on framework agreement

Framework agreement with a single operator
Duration of the framework agreement

Duration in years: 4
Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 13 760 000 and 29 520 000 GBP

II.1.5)Short description of the contract or purchase(s)

NHS Protect is a division of the NHS Business Services Authority (NHSBSA) which has responsibility for all policy and operational matters relating to the prevention, detection and investigation of fraud and corruption and the management of security in the NHS. For those who use or work in the NHS, NHS Protect is committed to the delivery of an environment that is properly secure so that the highest possible standard of clinical care can be made available to patients. The aim is a simple one, to protect the NHS so that it can better protect the public’s health. In September 2007 the Secretary of State announced that money was to be made available to NHS Trusts and other health service bodies across England to help make the NHS a safer and more secure place to work and in particular to tackle violence and abuse against NHS staff. This led to the implementation of a Framework Agreement in 2009 to provide safety alarm devices for lone workers, a particularly vulnerable group within the NHS. This Framework is due to expire in 2013.
The intention of this tender is to identify and award a single sourced framework agreement for an end-to-end lone worker protection solution providing lone workers with an alarm which they can activate discreetly when faced with a potentially violent or intimidating situation. The preferred solution will allow use of different hardware and software solutions with different levels of functionality according to the varying needs of the different categories of lone worker.
II.1.6)Common procurement vocabulary (CPV)

79711000, 35121700, 79714100, 32571000, 79710000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

The values estimated for the Framework Agreement are estimates only based on current take-up of the service under the scope of the current Framework Agreement. It should be noted that a greater number of authorities are listed in the scope of the future framework agreement (as stated in this contract notice) and as such the NHSBSA does not warrant any particular level of business.
Estimated value excluding VAT:
Range: between 13 760 000 and 29 520 000 GBP
II.2.2)Information about options

Options: yes
Description of these options: Framework Agreement duration is for 3 years with the option to extend for 1 further year.
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Duration in months: 48 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

Participants will be advised if this is necessary during the procurement. Parent company and/or other guarantees of performance and financial liability may be required by NHSBSA if considered appropriate.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

To be specified in the contract documents.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

The NHSBSA reserves the right to require groupings of contractors to take a particular legal form or to require a single contractor to take primary liability or to require that each party undertakes joint and several liability.
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Performance of the contract is subject to the successful service provider gaining full accreditation to particular standards as outlined below and as specified in the tender documentation.
There is a requirement for compliance with various British and International Standards, such as BS8484, BS5979 CAT II and ISO27001. A supplier who is not accredited to these standards at PQQ stage will be required to gain accreditation.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: In accordance with Articles 45 to 50 of Directive 2004/18/EC and Regulations 23 to 25 of the Public Contracts Regulations 2006 and as set out in the PQQ which can be accessed from the NHSBSA eSourcing portal ( The PQQ must be completed and submitted via this route.

Suppliers Instructions How to Express Interest in this Tender:
1. Register your company on the eSourcing portal (this is only required once)
Browse to the eSourcing Portal: and click the link to register.

Accept the terms and conditions and click ‘continue’.
Enter your correct business and user details.
Note the username you chose and click ‘Save’ when complete.
You will shortly receive an email with your unique password (please keep this secure).
2. Express an Interest in the tender:
Login to the portal with the username/password.
Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier).
Click on the relevant PQQ/ ITT to access the content.
Click the ‘Express Interest’ button at the top of the page. This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only).
You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box.
3. Responding to the tender – Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining)
You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification.
Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT.
There may be a mixture of online & offline actions for you to perform (there is detailed online help available).
You must then submit your reply using the ‘Submit Response’ button at the top of the page.
If you require any further assistance please consult the online help, or contact the eTendering help desk.

III.2.2)Economic and financial ability

Minimum level(s) of standards possibly required: 1. Suppliers must meet the requirements set out in Regulation 24 of the Public Contracts Regulations 2006, as further described in the PQQ (Pre-Qualification Questionnaire).
2. Suppliers with an Annual Turnover of less than £ 7.4 Million will not be considered.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
In accordance with Articles 48 of Directive 2004/18/EC and Regulation 25 of the Public Contracts Regulations and as set out in the PQQ which is available from the address stated at III.2.1.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 5
Objective criteria for choosing the limited number of candidates: To be advised in accordance with Articles 45 to 52 of Directive 2004/18/EC and Regulations 23 to 29 of the Public Contracts Regulations 2006 as more fully set out in the pre-qualification questionnaire.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

12_03_02_Lone Worker_EL
IV.3.2)Previous publication(s) concerning the same contract

Prior information notice

Notice number in the OJEU: 2012/S 120-199295

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

The services advertised in this notice are Part B services under Annex IIB of Directive 2004/18/EC. As such this contract notice is placed on a voluntary basis. The authority does not undertake by reason of placing this contract notice or otherwise (whether in contract or otherwise) to conduct the procurement process in accordance with Directive 2004/18/EC or the UK implementing regulations, save to the extent that they apply to Part B services. In particular (but without limitation), subject to the requirements of non discrimination, equal treatment and transparency, the authority reserves the right to amend the process.
The contract is for the benefit of the below UK public sector bodies (and any future successors to these organisations):, including NHS bodies (whether acting individually, or on behalf of, or together as members of any consortia), any other non-NHS bodies which the participants deem necessary for the delivery of services or goods to NHS bodies, local authorities, other government departments or non-departmental public bodies:
Central Government Departments, Executive Agencies and NDPBs.

Public Corporations.
British Broadcasting Corporation (BBC).
BNFL plc.
Export Credits Guarantee Department.
Nuclear Decommissioning Authority.
Royal Mail Group plc.
United Kingdom Atomic Energy Authority.
Partnerships UK.
Royal Mint.
Defence Aviation Repair Agency (DARA).
Defence Science and Technology Laboratory (Dstl).
Met Office.
UK Hydrographic Office.
Forensic Science Service.
Actis Capital LLP.
CDC Group plc.
Working Links Limited.
British Waterways Authority.
Covent Garden Market Authority.
Channel 4.
The Tote.
Ordnance Survey.
QEII Conference Centre.
Northern Ireland Water.
Scottish Water.
Local Authorities.


National Parks Authorities.

Educational Establishments in England and Wales, maintained by the Department for children, schools and families including schools, universities and colleges but not.
Independent Schools.;jsessionid=4767F89630A039E98FE593093D577013?clear=true.

Police Forces in the United Kingdom.

Fire and Rescue Services (including Scotland, Wales and Northern Ireland).

NHS Bodies England including Acute Trusts, Ambulance Trusts, Primary Care trusts, Care Trusts, NHS Hospital Trusts, Foundation Trusts, Strategic Health Authorities, Mental Health Trusts, Special Health Authorities, Community Health Councils, Local Health Boards, NHS Trusts, including Ambulance Trusts.

Hospices in UK including Scotland, Wales and Northern Ireland.

Registered Social Landlords (Housing Associations).

Third sector and charities.

Citizens advice.

Scottish Public Bodies.
Scottish Government.

Scottish local authorities.

Scottish Agencies, NDPBs.

Scottish NHS Bodies.

Scottish Further and Higher Education Bodies.

Scottish Police.

Scottish Fire and Rescue.

Scottish Housing Associations.,com_membersdir/Itemid,149/view,membersdir/.

Scottish Parliament.

The Scotland Office.

Scotland Citizens Advice.

Scottish schools.
Primary schools.

Secondary schools.

Special schools.

Welsh Public Bodies National Assembly for Wales, Welsh Assembly Government and Welsh Local Authorities.

NHS Wales.

NHS Wales GP Practices.

NI Public Bodies.
Northern Ireland Government Departments.

Northern Ireland Public Sector Bodies and Local Authorities.

Schools in Northern Ireland.

Further and Higher Education in Northern Ireland.

Health and Social care in Northern Ireland.

Police Service of Northern Ireland.

Citizens Advice Northern Ireland.

The duration referenced in section II.1.4.1. is for the placing of orders. The framework will be marketed throughout the public sector. The NHSBSA cannot, however, guarantee to suppliers any business through this framework agreement. The upper end of the range of estimated total value. (II.1.4.2) represents the total market opportunity which NHSBSA estimates as approximately 40,000 of the estimated 240 000 NHS lone workers. The number of lone workers across the wider public sector is currently unknown.
The estimated procurement timescale ie from placing the OJEU notice through to contract award is 7 months.
The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: In accordance with Regulation 32 (Information about contract award procedure and the application of standstill period prior to contract award) and Regulation 47 (Enforcement of Obligations) of the Public Contracts Regulations 2006.
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice: